Daisy Lin

Focus: Strategic Project Leadership, Cross-Functional Team Management, Digital Adoption, Leadership Pipeline

• Project Leadership & Team Coordination: Led the RM6.6M TDA Recruitment Project over a 10-month period. Managed and coordinated the efforts of key stakeholder and other cross-functional partners across IT and Agency Executive Team to ensure unified delivery against ambitious recruitment targets @ 10,000.
• Stakeholder Management: Ensured seamless collaboration and accountability across a multi-disciplinary project team. Directly managed the involvement of key stakeholder, ensuring alignment on deliverables, timelines, and expectations. Maintained clear communication channels to prevent silos and resolve roadblocks proactively.
• Next Gen Leader Society (NGLS) Strategy (2022-2023): Engaging 1,000+ Future Leaders through NGLS. Served as Key Organizer and Content Strategist for NGLS, achieving 42% member penetration within the first year. This role required extensive stakeholder collaboration, including identifying potential new leader, ensuring key stakeholders encouraged member attendance, and working cross-functionally to troubleshoot low enrolment rates.
• Digital Adoption & Change Management: Drove 94% adoption of eSB performance tool among the Elite Agency Force. Formalized workshop series to ease the burden on Agency Executive and equipt them with ready-made tools for field enablement. Enhance AIA Career Presenter, emporing the agency force to use this perform Career Presentation with potential candidates.
• Task Delegation & Empowerment: Learned to dedicate and empower team members to take up certain roles within projects, recognizing that effective delegation is critical for scaling impact and managing work-life balance.

Focus: New Agent Success, Leadership Development & Training Quality

Career Key Highlights:

• Trainer & Facilitator Excellence
  Delivered new agent, leadership, and train‑the‑trainer (TTT) programs, including facilitator certification and on‑field assessments. Established clear training standards and maintained quality control across regional training delivery.
• Curriculum & Process Design
  Designed and improved training curriculum, SOPs, and onboarding processes for new leaders and trainers. Led structured handover and capability‑building sessions to ensure smooth continuity and operational sustainability.
• Stakeholder & Cross‑Functional Collaboration
  Worked closely with regional leaders and cross‑functional teams (including digital sales tool development) to align training initiatives with field needs, influencing adoption and participation without direct authority.
• Reporting, Engagement & Impact Tracking
  Produced regular training effectiveness and business outcome reports to enhance transparency and accountability. Organized key engagement initiatives such as trainer community events that strengthened facilitator commitment and morale.