DACTNESWARAN KANDASAMY
Implementation Manager
Puncak Alam,10
Summary
Ambitious and hardworking individual with 11 Years of experience in the telecommunications field. Adept at efficiently handling multiple tasks on a daily basis and thriving under pressure. Exceptional communication skills enable effective relationship-building for optimal results. 5 Years of hands-on knowledge in field operation and maintenance work, adding significant value to your team.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Regional Fiber Lead
CelcomDigi Berhad
Shah Alam , Selangor
07.2022 - Current
- Responsible for managing and governing MSP & Fiber vendor O&M for the nationwide region.
- Attend meetings with LA/LC.
- Manage all the fiber rectifications and relocations for existing CD infrastructure.
- Attend JSV with LA and 3rd parties.
- Support Fiber Project - CWAC and FAC
- Fiber audit - Based on PM report by Fiber Vendor.
- Support Planner for POI & DNB Project.
- Prepare and submit estimated cost to JKR/Consultant for CD fiber relocation.
- Review and compile ex-implementation tracker for nationwide works.
- Govern and track nationwide temporary to permanent fiber restoration with MSP and vendor.
- Support EB projects.
Assistant Manager, Customer Management
Digital Nasional Berhad
Kuala Lumpur , Kuala Lumpur
10.2021 - 07.2022
- Enabling the service team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks.
- Knowing the organization's products inside and out, to step in on escalated customer issues that the team is unable to resolve.
- Continuing to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback.
Domain Support Specialist
Ericsson Malaysia
Petaling Jaya , Selangor
10.2018 - 10.2021
- Tools Management: Workforce Management, M5-MMA.
- Support FSO team on laptop and IT issues.
- DoForm: In charge of creating and managing audit forms.
- Process SPOC: To create and compile process workflow related to FSO.
- To ensure FF follows process workflow.
- SPOC for Access Management Process (MSTOP).
Field Engineer
Digi Telecommunication
Shah Alam , Selangor
04.2014 - 04.2018
- Managed regional Fiber Operation support, including managing the project team deliverables, monitoring, and reviewing reporting to meet the project KPIs and network drivers.
- Managed project and escalation on fiber related matters
- Conducted CME and TI procedures according to KPIs set by Digi.
- Reviewed and verified site details prepared by vendors.
- Made mock site visits to ensure criteria are met.
- Managed and liaised with external stakeholders.
- Generated daily progress reports.
Project Manager
V Blue Electrical Enterprise
Perai , Penang
01.2012 - 03.2014
- Total responsibility for Digi and U-Mobile Project Central Rollout.
- End-to-end management on new site, RAN upgrade, microcell, pBTS, dismantle existing site due to various reasons.
- Coordinated with Local Council (District Office) for approval before initiating new site deployment.
- Coordinated with Local Compliance (Bomba, MCMC, DAC, TNB) for approval before initiating new site deployment.
- Coordinated with Digi Compliance and Acquisition team for deployment plan.
- Coordinated with Deployment/Implementation Manager on day-to-day basis for deployment activity and progress.
- Coordinated with Technology/Portfolio Admin for PR/PO approval and issuance.
- Coordinated with New Site Program & Line for new site target & achieve for revenue forecast.
- Coordinated with the Quality & Planning team for quality assurance.
- Coordinated with the Region Sales team on the weekly progress of the new site 'OA' input.
- Overall, managed and ensured all projects ran smoothly.
- Coached/support project team on project kickoff, process management, and overall project efficient control.
Education
Bachelor of Degree in Electrical & Electronic - Electrical, Electronics And Communications Engineering
Inti International University
Perai, 07 01.2009 - 01.2011
Diploma in Electrical Engineering - Electrical Engineering
Polytechnic Kulim
Kulim, 02 01.2006 - 01.2009
Skills
Microsoft Office
C
C
HTML5
CSS3
Visual Basic
Net numen
Huawei RTN
SIAE microelectronic
First Aid Training
Personal Information
- Place of Birth: Penang General Hospital
- Salary: RM7400
- Expected Salary: RM9500 Negotiable
- Date of Birth: 08/13/88
- Gender: Male
- Nationality: Malaysian
- Driving License: B2,D
- Marital Status: Married
Languages
Malay, Tamil, English
Native language
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
References
- Yip Phoi Chee,
019-2635676,
phoi-chee.yip@digital-nasional.com.my,
Digital Nasional Berhad
- Vishnu Menon Krishnan,
019-2766609,
vishnu.menon.krishnan@ericsson.com,
Ericsson Malaysia
- Naga Kumar,
016-2081269,
nagakums@celcomdigi.com,
CelcomDigi Berhad
Certification
AESP
Timeline
CCNA
10-2024
PRINCE2
09-2024
AESP
08-2023
Regional Fiber Lead
CelcomDigi Berhad
07.2022 - Current
Assistant Manager, Customer Management
Digital Nasional Berhad
10.2021 - 07.2022
Domain Support Specialist
Ericsson Malaysia
10.2018 - 10.2021
Field Engineer
Digi Telecommunication
04.2014 - 04.2018
Project Manager
V Blue Electrical Enterprise
01.2012 - 03.2014
Bachelor of Degree in Electrical & Electronic - Electrical, Electronics And Communications Engineering
Inti International University
01.2009 - 01.2011
Diploma in Electrical Engineering - Electrical Engineering
Polytechnic Kulim
01.2006 - 01.2009
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