Siti Nur Suhana Binti Samsuddin
Supervisor
Kuala Lumpur,Kuala Lumpur
Summary
Dynamic operations supervisor with a proven track record at Bark N’ Purr, excelling in conflict resolution and team leadership. Enhanced customer satisfaction through effective communication and strategic workload distribution, while implementing process improvements that boosted efficiency. Skilled in inventory management and employee training, fostering a collaborative and high-performing work environment.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Supervisor of Operations
Bark N’ Purr
04.2021 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Coordinated with other departments to ensure smooth operation and timely completion of projects.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to manager.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.
- Provided exceptional service to clients by addressing concerns promptly and professionally.
- Increased repeat business by building rapport with clients, offering expert advice on at-home pet care, and setting up regular appointments.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Assisted with development of animal behavior modification plans.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
Supervisor of Operations
Huskiss
12.2018 - 03.2021
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Supervised operations staff and kept employees compliant with company policies.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Served consistent portions following recipes and control standards.
- Continuously expanded knowledge on animal behavior, nutrition, training techniques by attending relevant workshops or seminars.
- Kept detailed records of each pet''s activities, health status, and progress updates for owner review.
- Promoted animal well-being through regular grooming, bathing, feeding, and maintaining clean living spaces for pets.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by manager.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Trained animals in behavioral compliance or other special routines or commands.
Administrative Assistant
W K Venture
02.2018 - 03.2021
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Retail Sales Associate
Carlo Rino
06.2015 - 11.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Coordinated with stock team to expedite restocking of high-demand items.
- Implemented feedback from customer surveys to enhance shopping experience.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Nichii
01.2014 - 03.2014
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Implemented feedback from customer surveys to enhance shopping experience.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
Rahimah Nasi Padang
01.2012 - 12.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Bachelor Of Management -
Unitar
Kelana JayaFoundation Of Management -
Unitar
Kelana Jaya2016
Skills
Inventory management
Workload distribution
Team supervision
Employee training
Regulatory compliance
Project management
Customer service
Conflict resolution
Performance evaluation
Data analysis
Process improvement
Effective communication
Problem solving
Scheduling management
Cross-department collaboration
Staff evaluation
Maintenance oversight
Budget planning
Recruitment and hiring
Facilities inspection
Team development
Team leadership
Quality assurance
Vendor management
Program planning
Workflow optimization
Coaching and mentoring
Operational planning
Verbal and written communication
Safety procedures
Workforce planning
Damage control
Problem-solving
Decision-making
Staff management
Performance management
Operations management
Staff training
Schedule management
MS office
Work flow planning
Social media marketing
Maintenance planning
Health and safety compliance
Management
Workforce management
Client relations
Customer relationship management
Data management
Staff development
Negotiation
Certification
Certified Raw Dog Food Nutrition Specialist
Timeline
Supervisor of Operations
Bark N’ Purr
04.2021 - Current
Certified Raw Dog Food Nutrition Specialist
11-2020
Certified Pet Food Nutrition Specialist
11-2020
Supervisor of Operations
Huskiss
12.2018 - 03.2021
Administrative Assistant
W K Venture
02.2018 - 03.2021
Retail Sales Associate
Carlo Rino
06.2015 - 11.2015
Retail Sales Associate
Nichii
01.2014 - 03.2014
Cashier
Rahimah Nasi Padang
01.2012 - 12.2013
Bachelor Of Management -
Unitar
Foundation Of Management -
Unitar