Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cynthia Samuel

Cynthia Samuel

Head Of Rehabilitation
Kuala Lumpur,14

Summary

Proven leader in Rehabilitation, I enhanced service quality and patient outcomes at KPJ Tawakkal Health Centre by pioneering advanced rehabilitation techniques and fostering professional growth among staff. Expert in manual therapy and team management, my strategies boosted department efficiency and expanded professional networks, significantly contributing to organizational success.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Head of Physiotherapy and Rehabilitation

KPJ Tawakkal Health Centre
02.2023 - Current
  • Oversaw quality assurance initiatives within the department, ensuring consistent delivery of high-quality services.
  • Participated in continuing education opportunities, staying current on industry trends and advancements in physiotherapy techniques.
  • Facilitated staff training sessions on new therapy techniques or protocols, ensuring consistent knowledge across the team.
  • Presented findings at industry conferences, increasing the visibility and reputation of the organization.
  • Assessed patient progress regularly, adjusting treatment plans as needed to maximize results.
  • Advised management on potential areas for growth or expansion within the field of physiotherapy.
  • Mentored junior physiotherapists, fostering a culture of professional growth and development.
  • Developed relationships with local healthcare providers to enhance referral networks.
  • Provided compassionate care to patients while maintaining strict adherence to ethical standards and guidelines.
  • Improved department efficiency by streamlining processes and updating equipment.
  • Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
  • Conducted research to stay current on best practices in physiotherapy and rehabilitation methods.
  • Managed budgets and resources, ensuring optimal allocation for maximum patient benefit.
  • Led team meetings, fostering open communication and collaboration among staff members.
  • Coordinated with insurance companies to secure appropriate coverage for services rendered by the department.
  • Collaborated and interacted with physicians and nursing management regarding patient flow, operational matters, and quality of care incentives.
  • Assisted company recruiters and human resources department in staffing, recruiting and retention of employees.
  • Conducted meetings with team to discuss patients progress, discharge planning and patient plans of care.
  • Developed physical therapy financial strategies by estimating, forecasting and anticipating requirements, trends and variances.
  • Approved and monitored clinic expenses relating to supplies, equipment, and staffing.
  • Planned and monitored facility operations for overall quality and financial viability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Senior Physiotherapist

KL Kinetics Sdn Bhd
11.2022 - 01.2023
  • Implemented innovative therapeutic techniques that resulted in improved outcomes for a significant proportion of patients.
  • Collaborated with physiotherapy team to provide effective service and involvement in development and implementation of departmental policies.
  • Mentored junior physiotherapists, fostering professional growth and enhancing clinical skills.
  • Counseled patients on treatments and strategies for improving long-term well-being through targeted exercises.
  • Provided specialized care for diverse populations, including geriatric, pediatric, orthopedic, neurologic, and sports medicine cases.
  • Applied manual, massage and exercise therapy to meet specific patient needs.
  • Developed and implemented personalized fitness and therapeutic programs.
  • Worked with health care professionals and families to maintain continuation of care.
  • Supervised and coordinated work of physiotherapists, interns and students.

Head of Physiotherapy

Perak Community Specialist Hospital
02.2010 - 09.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Science - Bsc Hons Applied Rehabilitation

TEESSIDE UNIVERSITY
UITM ,PUNCAK ALAM
04.2001 -

Diploma - DIPLOMA IN PHYSIOTHERAPY

MAHSA UNIVERSITY
Petaling Jaya, Selangor, Malaysia
04.2001 -

Skills

  • Manual Therapy
  • Post-surgical Rehabilitation
  • Neurological Rehabilitation
  • Electrotherapy Techniques
  • Exercise Prescription
  • Joint mobilization
  • Soft tissue mobilization
  • Orthopedic Rehabilitation
  • Sports Injury Management
  • Ethics and confidentiality
  • Team Management
  • Quality Improvement
  • Clinical education
  • Professional Networking
  • Patient education and counseling
  • Effective Communication
  • Training and mentoring
  • Staff Management
  • Data Analysis

Timeline

Head of Physiotherapy and Rehabilitation

KPJ Tawakkal Health Centre
02.2023 - Current

Senior Physiotherapist

KL Kinetics Sdn Bhd
11.2022 - 01.2023

Head of Physiotherapy

Perak Community Specialist Hospital
02.2010 - 09.2022

Bachelor of Science - Bsc Hons Applied Rehabilitation

TEESSIDE UNIVERSITY
04.2001 -

Diploma - DIPLOMA IN PHYSIOTHERAPY

MAHSA UNIVERSITY
04.2001 -

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Cynthia SamuelHead Of Rehabilitation