Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CYNDY TIJAN LIDAM

CYNDY TIJAN LIDAM

SINGAPORE

Summary

Dynamic professional with a strong foundation in customer service and sales, demonstrating excellent communication and interpersonal skills. Proven track record in event selling and direct sales, consistently achieving targets through effective product demonstrations. Passionate about delivering exceptional customer experiences, leveraging leadership and teamwork to drive success.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service

Tech Knot Enterprise
Sarawak, Malaysia
12.2022 - 02.2024
  • Delivered quality customer service, improved client satisfaction rates.
  • Boosted client satisfaction by delivering exceptional customer service.
  • Coordinated with sales teams for better customer service.
  • Supervised staff, ensured excellent customer service.
  • Trained staff to provide excellent customer service consistently.
  • Handled customer complaints professionally, improved customer service standards.

Car Sales Representative

J&L Automobile Sdn Bhd
Sarawak, Malaysia
10.2020 - 10.2022
  • Collaborated with marketing department for effective promotional campaigns.
  • Fostered strong customer relationships through exceptional service.
  • Pioneered innovative sales strategies for increased market penetration.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Participated in team-building activities, promoting a harmonious work environment.

Cabin Crew

Malaysia Airline Berhad
Kuala Lumpur, Malaysia
02.2017 - 01.2020
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.

Education

PMR -

SMK LONG LAMA
Baram, Sarawak
01.2011 - 11.2015

SPM -

SMK (CF) CHUNG HUA
Miri, Sarawak
01.2015 - 10.2016

Cabin Crew Prepatory Course - Service and Customer Care

ESSENTIAL ADVISORY
Kuching, Sarawak
11.2016 - 01.2017

Skills

  • Excellent communicate skills
  • Professional customer service skills
  • Genuine customer service passion
  • Leadership
  • Interpersonal skills
  • Event selling and direct sales experience
  • Target achievement
  • Product demonstrations
  • Teamwork


Languages

English
Advanced
Chinese (Mandarin)
Native
Malay
Native
Chinese (Cantonese)
Elementary
Hokkien (Dialect)
Native

Timeline

Customer Service

Tech Knot Enterprise
12.2022 - 02.2024

Car Sales Representative

J&L Automobile Sdn Bhd
10.2020 - 10.2022

Cabin Crew

Malaysia Airline Berhad
02.2017 - 01.2020

Cabin Crew Prepatory Course - Service and Customer Care

ESSENTIAL ADVISORY
11.2016 - 01.2017

SPM -

SMK (CF) CHUNG HUA
01.2015 - 10.2016

PMR -

SMK LONG LAMA
01.2011 - 11.2015

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CYNDY TIJAN LIDAM