Tracy Chan
Procurement And Project Management
Shah Alam,Selangor
Summary
Having been with IBM Malaysia Sdn Bhd. from 2000 - 2025, Tracy is an experienced business professional with a background in procurement operations, project management, organization, and process improvement. Proven track record of streamlining business operations, reducing costs, and delivering results. Recognized for exceptional communication skills, adaptability, and a results-driven approach to managing dynamic environments.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
ASEANZK Policies & Practices and Operations Leader
10.2021 - 04.2025
- Reported to the ASEANZK Market Leader and Leadership team from the ANZ, ASEAN and KOREA Procurement organisation collectively known as ASEANZK.
- Managed and supported compliance activities such as supplier compliance and corporate audits, proactive and peer reviews and compliance testing.
- Assessed performance gaps within teams by conducting regular evaluations to identify areas requiring additional training or coaching interventions for optimal results delivery outcomes within deadlines set forth by corporate mandates.
- Streamlined operations by identifying inefficiencies and implementing process improvements and Procurement policies
First Line Manager – Malaysia and Indonesia
07.2019 - 10.2021
- Oversaw the Procurement Operations - sourcing, contract management, spend review, business controls, key measurements and client satisfaction.
- Facilitated cross-functional collaboration, fostering teamwork and improved communication among teams located in India, Indonesia and Malaysia.
- Evaluated, reviewed and approved supplier accreditation.
- Resource workload management, career development and resource performance management.
- Optimized resource allocation for maximum efficiency and executed Procurement cost savings initiatives
- Managed and supported the Procurement Sourcing strategy as identified by the Commodity Council and advocates these strategies to the business.
Country Procurement Manager
03.2016 - 06.2017
- Oversaw the Procurement Operations - sourcing, contract management, spend review, business controls, key measurements and client satisfaction and ensuring timely and accurate delivery.
- Managed the procurement resource in Country for resource planning and hiring.
- Accountable for Country resource career development and performance management.
- Drove procurement savings initiatives and cost reduction exercise to meet the desired objective as agreed between Procurement and business team.
- Drove and supported the Procurement Sourcing strategy as identified by the Commodity Council and advocated these strategies to the business.
ASEAN Client Services Procurement
05.2014 - 02.2016
- Interlocked with client team to identify business strategies which requires procurement team supports.
- Participated in the client deal opportunities, including global and regional deals, gathers the initial requirements and forms the relevant CSP team to participate in the bid; Manages and oversees the deals till closure.
- Drove procurement savings initiatives and cost reduction exercise to meet the desired objective as agreed between Procurement and client team.
- Drove and supported the Procurement Sourcing strategy as identified by the Commodity Council and advocates these strategies to the client team.
- Supported the Country Procurement Managers on Procurement matters that are brought to attention.
- Provided mentorship, guidance and education to sourcing buyers
- Streamlined the Procurement request process across ASEAN by standardising the sourcing request and bid approval process
Country Client Services Procurement
09.2012 - 04.2014
- Participated in bid and tender with the sales team.
- Gathered and assessed the Procurement scope and disseminate the requirements to the Sourcing Buyers.
- Resolved day-to-day Procurement matters that are brought to attention.
- Interlocked with the ASEAN team for Global sourcing strategy, worldwide projects and procurement initiatives.
- Ensured the preparation work done in a timely manner for potential sign deals.
- Participated in vendor negotiation for new and renewal transactions.
- Conducted education to the business stakeholder on the Procurement sourcing process to minimise non-compliance
Procurement Professional – Software sourcing
11.2010 - 08.2012
- Procured goods & services under the Software commodity using the IBM's supplier sourcing techniques.
- Developed proposal and involved in contract negotiation.
- Supported procurement activities within the ASEAN region.
- Participated in business unit proposal development to source for suppliers, review suppliers proposal, negotiation and contracting upon finalisation of the bid.
- Closed out Software License ownership transfer for a Telco outsourcing project.
Program Management System Process and Tool Lead
04.2009 - 10.2010
- Developed and maintained joint governance processes with the client such as Request for Services, Contract Change, Program Issues, Contract Deliverables and Customer Satisfaction Management based on the Telco client’s requirements.
- Ensured compliance of the governance processes.
- Provided the governance process and tools training to the client and team members.
- Assisted the Partnership Management Office (PMO) Executive in running the day-to-day PMO operation.
- Ensured that the account is in compliance with the IBM Business Control Guidelines.
- Participated in IBM initiated compliance testing, peer reviews and audits.
- Provided advise to team members on the project management aspect.
- Executed customer satisfaction survey.
- Ensured internal approvals are obtained for non-financial contract changes.
PMO Transition Lead
IBM Malaysia Sdn Bhd
11.2008 - 03.2009
- Successfully established a Program Management Office (PMO) in less than 2 months when the project commenced in February 2009.
- Developed and maintained PMO project plan and the overall transition Integrated Project Plan (IPP).
- Established the initial PgMS governance processes which include the Request for Service, Contract Change Management, Program Issues and Contract Deliverable processes.
- Established and setup the PMO tools such as the Delivery Operation Database (DOD), web-based Program Operations Support Tool (POST) and POST Data Reporting Tool (PDART).
- Developed the new employee guide and established the on-off boarding process.
- Coordinated and conducted training for the account in the customer's Safety and Security Briefing and Governance Processes.
Project Manager
IBM Malaysia Sdn Bhd
07.2007 - 10.2008
- Provided Project Management expertise for the airline client
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed project status updates to stakeholders and executive management.
Project Office Analyst / Organisation Development Program Manager
01.2005 - 12.2007
- Ensured the running of the Project Office matters are handled and provide support to the Account Management team.
- Ran Organisation Development Program (ODP) for the IBM employees in the account.
- Performed daily Project Office operations work - billing management, contract management, employee wellbeing, project administration.
- Supported the Project Executive's activities to achieve the airline client's Business Plan, through a well managed and executed Request for Services process for business growth opportunities.
- Achieved and sustained an effective Business Controls posture.
- Planned and executed ODP to build a strong and motivated team to ensure continued performance and valued as trusted advisors by the client and as talents/leaders by IBM.
Project Manager / Team Leader for IBM Global Account (Internal Projects)
06.2003 - 03.2005
- Responsible for managing ASEAN and India IBM Global Account’s internal applications: Project Manager for Notes Client R6 upgrade testing for applications located in ASEAN and India.
- Managed Payroll department various projects such as Commissions to Payroll interface development and payroll server migration within budget and compliance with the IBM Business Controls standards.
- Technical Lead in the HR Flexible Benefits project. Met project timeline and project cost despite tight deadline, limited funding and potential risk of incurring additional cost by the HR department to extend a 3rd party contract to manage the employees’ benefits.
- Managed a local vendor and AMS Singapore team members in developing Performance Bonus interface that eliminated the need for data entry to the Payroll application. Project cutover on-time despite challenges including need to support the changes to the global Performance Bonus process worldwide on a timely basis.
- Responsible for evaluating and developing AMS CMMi productivity tools to capture and document service requests and application problems.
- Played the role of Project Team Lead assisting the ASEAN IGA Project Manager to prepare CMMi management plans and project artifacts and successfully attained CMMi Level 3 certification.
IT Specialist
04.2000 - 05.2003
- Developed MQSeries adapter to meet the Bank’s requirement for customer care in Group Customer Information File (GCIF). The EAI solution also integrates GCIF and the bank’s existing Call Center that performs banking transactions such as account inquiry, bill payment, funds transfer and share application.
- SiView version 2.3 is a manufacturing execution systems comprises of various subsystem that facilitates planning to wafer fabrication manufacturing. Responsible for the installation, configuration, testing and deployment of SiView’s Central Floor Monitor, Statistical Process Control and Scheduler subsystems.
Education
Bachelor of Science - Computing and Software Engineering
Oxford Brookes University
United Kingdom 09.1997 - 07.1998
Higher Diploma - Software Engineering
Asia Pacific of Institute of Information Technology
Kuala Lumpur 04.1995 - 04.1997
Skills
Procurement Operation Management
undefinedCertification
IBM Accredited Associate Project Manager
Timeline
ASEANZK Policies & Practices and Operations Leader
10.2021 - 04.2025
First Line Manager – Malaysia and Indonesia
07.2019 - 10.2021
Country Procurement Manager
03.2016 - 06.2017
ASEAN Client Services Procurement
05.2014 - 02.2016
Country Client Services Procurement
09.2012 - 04.2014
Procurement Professional – Software sourcing
11.2010 - 08.2012
Program Management System Process and Tool Lead
04.2009 - 10.2010
PMO Transition Lead
IBM Malaysia Sdn Bhd
11.2008 - 03.2009
Project Manager
IBM Malaysia Sdn Bhd
07.2007 - 10.2008
Project Office Analyst / Organisation Development Program Manager
01.2005 - 12.2007
Project Manager / Team Leader for IBM Global Account (Internal Projects)
06.2003 - 03.2005
IT Specialist
04.2000 - 05.2003
Bachelor of Science - Computing and Software Engineering
Oxford Brookes University
09.1997 - 07.1998
Higher Diploma - Software Engineering
Asia Pacific of Institute of Information Technology
04.1995 - 04.1997
Languages
English (spoken & written)
Bahasa Malaysia (spoken & written)
Cantonese (spoken)
Additional Information
- Able to start from July 2025 onwards
- Medium to Low travel frequency if on project assignment basis
- Flexible work arrangement where feasible
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