Crystal Liow
Specialist- Quality & Management
Sri Petaling, KL
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assitant Manager- Quality
Scicom (MSC) Berhad
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
QA Specialist
Scicom (MSC) Berhad
11.2019 - 04.2022
- Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Supported successful product launches by performing rigorous pre-release validation tests in close collaboration with development teams.
Customer Service
Scicom (MSC) Berhad
10.2018 - 10.2019
- Provided outstanding customer service on phone and in person.
- Answered client queries and complaints to provide strong customer service.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
Teacher
Kindergarten School
09.2012 - 05.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
SPM -
Tsun Jin High School
01.2006 - 01.2011
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Excel
Personal Information
DOB: 16th Sep 1993
Timeline
Assitant Manager- Quality
Scicom (MSC) Berhad
04.2022 - Current
QA Specialist
Scicom (MSC) Berhad
11.2019 - 04.2022
Customer Service
Scicom (MSC) Berhad
10.2018 - 10.2019
Teacher
Kindergarten School
09.2012 - 05.2018
SPM -
Tsun Jin High School
01.2006 - 01.2011
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