Microsoft Office
Crena Paul
Office Administrator / Personal Assistant
Ampang
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
35
35
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Personal Assistant to Ambassador
Embassy of Hungary in Kuala Lumpur
05.2023 - 12.2023
- As a personal assistant (PA) in embassy administration, I was an indispensable orchestrator of daily operations
- I navigated complex administrative tasks, acted as a diplomatic communicator, handled global logistics and travel arrangements, coordinated official events, upheld diplomatic etiquette, managed sensitive information, provided language support, and sometimes represented the embassy
- PAs infuse a human touch into their roles, ensuring the smooth functioning of the embassy's diverse responsibilities with finesse and care.
General Secretary
Young Women's Christian Association
10.2021 - 03.2023
- The role involves managing the day‑to‑day operations of YWCA KL through effective communication with staff, committee chairpersons, and board members
- This includes organizing weekly staff meetings, ensuring well‑organized and documented meetings, and maintaining records
- The manager is responsible for managing the membership, including compiling lists, handling dues and contributions, welcoming new members, and sending communications
- Operational functions and personnel management align with YWCA policies, involving liaising between staff and the Board, conducting personnel appraisals, making recommendations for improvement, and acting as Recording Secretary at board meetings
- Financial oversight includes managing monthly reports, payments, receipts, and other financial transactions
- Additionally, the role involves assisting in Wednesday Morning Club activities, planning and executing programs, communicating with committee members, and overseeing logistics
- The manager also oversees any projects instructed by the president.
Business Coordinator / Team Support
Hannover Re
05.2015 - 12.2020
- The Business Coordinator reports to the Deputy GM, HOD of Life and Health, and is responsible for supporting departmental activities
- Key responsibilities include assisting the HOD, building relationships with impact clients, producing program documents, and coordinating program logistics
- The role involves project management, answering phone calls, and adhering to company policies
- The Business Coordinator acts as a communication channel between departments, emphasizes excellent customer service, maintains accurate records, and fosters positive relationships with clients
- The incumbent is expected to take ownership, possess a positive learning attitude, have knowledge of the insurance and reinsurance business, be proficient in Microsoft Office, and demonstrate good communication and organizational skills
- Ability to arrange seminars and excursions overseas
- The ability to work within deadlines and follow processes is also crucial.
Administrative Assistant
The General Council of the Assemblies of God of Malaysia
01.2008 - 06.2014
- Was responsible for providing administrative support in various capacities within the organization
- The primary tasks include assisting the ILD Supervisor by typing letters and newsletters, compiling meeting minutes and reports, managing correspondences, maintaining the directory of churches and credential members, and supporting special projects
- Additionally, the role involves assisting the Southern Division Supervisor in correspondence, processing credential and work applications, and handling applications for sovereign status
- Administrative support is also provided to directors in various departments such as the Children Ministry, Youth Alive Ministry, Worship Department, Publication Department, Royal Rangers, Womenʼs Department, and the Prayer Commission
- The individual is further tasked with assisting the Assistant Executive Administrator in standardizing office documentation processes and maintaining the AG website.
Admin/HR Executive/PA
EURO International Management (M) Sdn Bhd
01.2007 - 09.2007
- I was appointed to handle responsibilities for two companies: EURO International Management (M) Sdn Bhd and EURO International Travel & Tour (M) Sdn Bhd (formerly known as Wing Onn Travel).
- For EURO International Management (M) Sdn Bhd, the responsibilities include leading the human resources department and administration, overseeing daily office operations, coordinating with operational and staff teams, and managing various secretarial duties for senior management
- Additionally, the role involves assisting in-office maintenance, preparing confidential reports, and undertaking special assignments specified by management
- Experiences gained include negotiating prices at a Chinese abattoir house, effective communication in administrative settings, and proficiency in Internet and software applications.
- In the case of Wing Onn Travel (M) Sdn Bhd, the responsibilities involve overseeing the day-to-day operations, liaising with suppliers, customers, and the tourism ministry, communicating with bankers, and ensuring timely ticket issuance
- The role also includes human resources management and the appointment of new staff
- Experiences gained encompass meeting people from diverse backgrounds, handling public relations, meeting with the Tourism Minister of Malaysia, and developing strong communication and administrative skills using various software applications.
Secretary
The General Council of the Assemblies of God of Malaysia
10.1999 - 12.2006
- The individual has experience in providing comprehensive secretarial support in various roles
- In their role as an assistant to the Home Missions Director, tasks include preparing secretarial work related to opening and updating churches, assisting the Indian Language Division Supervisor in letter writing and communication with Tamil pastors, helping with trustee matters, updating the AG website, and general secretarial duties such as scheduling meetings, taking minutes, drafting correspondences, and assisting with bulk mailings.
Personal Assistant
Bumi Gajah Agencies (M) Sdn BHd
04.1999 - 09.1999
- I was appointed as a Personal Assistant to the Managing Director at Bumi Gajah Agencies, the individual performed private secretarial duties for senior management
- This involved scheduling and confirming meetings, taking minutes, transcribing dictation, drafting correspondences, organizing travel arrangements, and overseeing specific actions
- I also assisted in office maintenance and administration functions during my seven‑month tenure.
Litigation Secretary
Messrs Gurbakhash Tan & Ezura
08.1995 - 03.1999
- The job involves serving as a secretary to the partner of a law firm, Mr
- Anand Ponnudurai, who specializes in Industrial Law and the Employment Act
- Responsibilities include preparing various litigation documents, such as Letters of Demand, Summons, Affidavits, and Writ of Summons, as well as other court documents
- Additionally, tasks involve administrative duties, including preparing correspondences, photocopying case studies for hearings, and translating affidavits and court documents from English to Bahasa
- The role also includes handling office administration and attending to clients.
Litigation Secretary
Messrs Lobo & Associates
01.1995 - 07.1995
- Was a secretary to a legal assistant named Mr
- Anand Ponnudurai, who specializes in Industrial matters
- In this role, the secretary assists in the preparation of various court documents related to Industrial Law, including summons, submissions, and correspondences.
Clerical Assistant
Messrs R R Sethu
01.1989 - 01.1995
- The responsibilities encompass telephone communication, typing court‑related documents, translating legal materials from English to Bahasa Malaysia, drafting sales and purchase agreements for property transactions, and performing typical office clerical tasks.
Education
Bachelor of Theology -
Modular Theological Seminary - International Incorporated
11.2019 - 05.2021
Diploma in Learning Disorder Management & Child Psychology - undefined
The College of Allied Educators
04.2012 - 05.2013
Secretarial Course - undefined
Bedford Girls College
01.1990 - 05.1990
A Levels - undefined
Juara Akademi
05.1988 - 05.1989
SPM - undefined
Bukit Bintang Girls' Secondary School
01.1982 - 05.1986
SRP - undefined
Bukit Bintang Girls' Secondary School
01.1982 - 05.1986
Professional Certificate (non-MQA) - Human Resources Management
UECSB UUM
Kuala Lumpur 04.2001 -
Skills
Microsoft Office
Resumeobjective
RESUME OBJECTIVE
Personalattitudeandstrengths
Passion for continuous learning and personal growth
Highly motivated and driven individual with a strong desire to succeed
Leadership charisma
Dynamic team player
Sense of responsibility
Highly inquisitive
Creative and resourceful
Excellent skills in communication and collaboration
Friendly yet straight-forward
References
- Rev David Santhiavoo, +60162334902
- Mr Ravinder Singh, +60122189921
- Ms Mercy Christie, +60105152509
Software
Adobe
Interests
Missions
Travelling
Music
Reading
Timeline
Personal Assistant to Ambassador
Embassy of Hungary in Kuala Lumpur
05.2023 - 12.2023
General Secretary
Young Women's Christian Association
10.2021 - 03.2023
Bachelor of Theology -
Modular Theological Seminary - International Incorporated
11.2019 - 05.2021
Business Coordinator / Team Support
Hannover Re
05.2015 - 12.2020
Diploma in Learning Disorder Management & Child Psychology - undefined
The College of Allied Educators
04.2012 - 05.2013
Administrative Assistant
The General Council of the Assemblies of God of Malaysia
01.2008 - 06.2014
Admin/HR Executive/PA
EURO International Management (M) Sdn Bhd
01.2007 - 09.2007
Professional Certificate (non-MQA) - Human Resources Management
UECSB UUM
04.2001 -
Secretary
The General Council of the Assemblies of God of Malaysia
10.1999 - 12.2006
Personal Assistant
Bumi Gajah Agencies (M) Sdn BHd
04.1999 - 09.1999
Litigation Secretary
Messrs Gurbakhash Tan & Ezura
08.1995 - 03.1999
Litigation Secretary
Messrs Lobo & Associates
01.1995 - 07.1995
Secretarial Course - undefined
Bedford Girls College
01.1990 - 05.1990
Clerical Assistant
Messrs R R Sethu
01.1989 - 01.1995
A Levels - undefined
Juara Akademi
05.1988 - 05.1989
SPM - undefined
Bukit Bintang Girls' Secondary School
01.1982 - 05.1986
SRP - undefined
Bukit Bintang Girls' Secondary School
01.1982 - 05.1986
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