Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Cornelia Julin

Cornelia Julin

Seri Kembangan,10

Summary

Proven leader with a track record of enhancing profitability and streamlining operations at 7 Eleven Malaysia Sdn Bhd. Skilled in financial management and staff supervision, I excel in driving business development and improving customer satisfaction. My innovative strategies in sales and marketing have significantly boosted team productivity and performance.

Overview

10
10
years of professional experience

Work History

ASSISTANT MANAGER

7 ELEVEN MALAYSIA SDN BHD
SERI KEMBANGAN
10.2022 - 11.2023
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Enhanced team productivity by streamlining operational processes.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Developed strong working relationships with staff, fostering a positive work environment.

GRAPHIC DESIGNER

DESIGN FILE SDN BHD
KOTA KINABALU
05.2021 - 09.2022
  • Enhanced brand visibility by designing innovative marketing materials.
  • Created visual concepts for special events that increased participant engagement.
  • Facilitated transition to digital advertisements, broadening audience reach.
  • Collaborated closely with marketing teams to create cohesive designs for campaigns.
  • Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
  • Implemented new design software to improve team productivity and project outcomes.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Maintained up-to-date knowledge of design trends, ensuring modern and appealing creations.
  • Created engaging social media content, boosting online interaction.
  • Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
  • Reduced production costs by negotiating better rates with print vendors.

CASHIER/ BARTENDER/ ASSISTANT SUPERVISOR

CEO FUN PUB & BAR
KOTA KINABALU
04.2014 - 09.2015
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.

Education

BACHELOR OF ARTS FOR TEACHING - ARTS

KAMPUS SARAWAK,MIRI
MIRI, SARAWAK
11.2013

SPM -

SMK TIONG HIN
SIBU, SARAWAK
12.2008

Skills

Staff supervision

Languages

Malay
Advanced (C1)
English
Advanced (C1)

Timeline

ASSISTANT MANAGER

7 ELEVEN MALAYSIA SDN BHD
10.2022 - 11.2023

GRAPHIC DESIGNER

DESIGN FILE SDN BHD
05.2021 - 09.2022

CASHIER/ BARTENDER/ ASSISTANT SUPERVISOR

CEO FUN PUB & BAR
04.2014 - 09.2015

BACHELOR OF ARTS FOR TEACHING - ARTS

KAMPUS SARAWAK,MIRI

SPM -

SMK TIONG HIN

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Cornelia Julin