COLSON NISSI KUNASEKARAN
IT Technician
SEBERANG JAYA,PULAU PINANG
Summary
To obtain a position within a company that seeks an ambitious and career conscious person-where can be of asset, and utilize acquired skills and education for growth and advancement.
Knowledgeable Networking Technician with solid foundation in network installation, maintenance, and troubleshooting. Successfully implemented network solutions to enhance system performance and reliability. Demonstrated expertise in configuring and managing routers and switches, alongside strong problem-solving and analytical skills.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT and Networking Technician
Krafo Industrial
03.2024 - 04.2025
- Set up and troubleshoot laptops, PCs, tablets, and mobile devices, ensuring optimal performance and security.
- Configure and maintain Windows Server 2022, including installation, role configuration, and troubleshooting system errors.
- Troubleshoot and maintain Wi-Fi and router networks, resolving connectivity issues, optimizing performance, and ensuring network security.
- Provide end-user IT support, resolving hardware, software, and network-related issues promptly and effectively.
- Manage and configure network hardware and software solutions, ensuring seamless network performance and security.
- Conduct regular system backups and data recovery operations, safeguarding critical business data and ensuring quick restoration.
- Assist in upgrading network systems, improving performance and scalability through hardware and software optimizations.
- Support cloud storage solutions, including setting up and troubleshooting SYNC folder services for cloud file access.
- Monitored servers for performance issues, promptly addressing any concerns before they escalated into larger problems.
- Oversaw routine backups of critical data, safeguarding against potential data loss scenarios.
- Maintained network security with regular updates and monitoring of firewalls and antivirus software.
- Provide troubleshooting and support for printers and fax machines, ensuring smooth operation and resolving hardware and connectivity issues.
- Assist with access card management and troubleshooting, ensuring proper access control and security protocols for personnel and visitors.
Freelancer
Own
02.2023 - 04.2024
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Custom build PC due to client/customer request.
- Laptop and PC repairs and servicing to their requirements.
- Managed over 30 or more customers
IT Technician Intern
Gadjet Planet
05.2021 - 11.2021
- Setting up hardware and configure software and drivers
- Maintaining and repairing Router
- Installing LAN/WAN, servers and IPS
- Diagnose and repair broken Tempered glass and cell phones
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- CCTV set up
- Router configuration
- Marketing and Sales assistant ( increased sales by15%)
- Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
- Supported the rollout of new applications by collaborating with developers to test functionality prior to deployment.
Education
Diploma Vokasional Malaysia - System Computer and Networking (IT)
Kolej Vokasional Seberang Perai
Bukit Mertajam, Penang, Malaysia 03.2018 - 09.2022
IT ESSENTIALS - CISCO NETWORKING ACADEMY
KOLEJ VOKASIONAL SEBERANG PERAI
Bukit Mertajam, Penang, Malaysia 04.2001 -
SIJIL VOKASIONAL MALAYSIA(SVM) - COMPUTER SYSTEM NETWORKING
KOLEJ VOKASIONAL SEBERANG PERAI
Bukit Mertajam, Penang, Malaysia 04.2001 -
Skills
Analytical problem solving
Certification
Diploma Malaysian Skills Certificate Level 3 (DKM) Apr 2022
Personal details
- Date of birth July 19, 2002
- Driver's license Car & Motorcycle
- Gender Male
- Nationality Malaysia
Qualities
- Communication
- Problem-solving
- Adaptability
- Time management
Timeline
IT and Networking Technician
Krafo Industrial
03.2024 - 04.2025
Freelancer
Own
02.2023 - 04.2024
IT Technician Intern
Gadjet Planet
05.2021 - 11.2021
Diploma Vokasional Malaysia - System Computer and Networking (IT)
Kolej Vokasional Seberang Perai
03.2018 - 09.2022
IT ESSENTIALS - CISCO NETWORKING ACADEMY
KOLEJ VOKASIONAL SEBERANG PERAI
04.2001 -
SIJIL VOKASIONAL MALAYSIA(SVM) - COMPUTER SYSTEM NETWORKING
KOLEJ VOKASIONAL SEBERANG PERAI
04.2001 -
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