Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Collin Tay Poh Yang

Johor Bahru, Johor

Summary

Proficient in customer service, managing skill and technical hands on, offering more than 5 years experiences in aftersales service, including upselling, technical support and customer care. Familiar with customer service software, conflict resolution, and process a positive mindset

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Cycle & Carriage Pte Ltd
02.2019 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Boosted sales revenue with upselling techniques and comprehensive product knowledge.
  • Maintained high-quality service standards, ensuring positive customer feedback.

Technician Cum Customer Service Advisor

Persada Auto Sdn Bhd
02.2017 - 12.2018
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed job reports and logs immediately following service calls.

Service Technician Trainee

Tenaga Setia Resources Sdn Bhd
04.2016 - 09.2016
  • Enhanced technical skills through hands-on training and guidance from experienced service technicians.
  • Completed work orders in a timely manner, ensuring efficient job completion and prompt service.
  • Conducted routine maintenance checks on equipment, preventing potential malfunctions and prolonging the life of appliances.
  • Utilized diagnostic tools effectively to accurately identify issues and determine appropriate solutions for repairs.

Education

Diploma in Advanced Automotive Technology

The Otomotif College
Petaling Jaya, Selangor, Malaysia
10.2017

UEC

Foon Yew High School
Johor Bahru, Johor, Malaysia
12.2014

Skills

  • [Product or Service] Support
  • Call Center Operations
  • Customer Relations
  • KPI Monitoring
  • Work Order Preparation
  • Payment Processing
  • Appointment Scheduling
  • Training Programs
  • Follow-up Calls
  • Written Communication
  • Technical Support
  • Multitasking

Accomplishments

  • Customer Relations - Gold Award from Excellent Service Awards (EXSA) 2022
  • Customer Relations - Received at least 15 compliments per year

Certification

  • Certified Level 1 in Customer Service Training, Bermaz Motor Sdn Bhd, 2018

Additional Information

*Holding Singapore Class 3C driving license

Languages

Chinese (Mandarin)
Native language
English
Advanced
C1
Malay
Advanced
C1

Timeline

Customer Service Advisor

Cycle & Carriage Pte Ltd
02.2019 - Current

Technician Cum Customer Service Advisor

Persada Auto Sdn Bhd
02.2017 - 12.2018

Service Technician Trainee

Tenaga Setia Resources Sdn Bhd
04.2016 - 09.2016

Diploma in Advanced Automotive Technology

The Otomotif College

UEC

Foon Yew High School

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Collin Tay Poh Yang