Summary
Overview
Work History
Education
Skills
Awards
Career Experience Summaries
Timeline
Generic
Colleens Noor

Colleens Noor

International Sales Division Manager
Kuala Lumpur

Summary

Highly accomplished and results-driven Senior Sales Manager with 18 years of progressive leadership in the diversified Sales & Customer Experience sector. A highly motivated and driven account manager with years of experience in high level business environments. Confident, tenacious with a proven track record of first-class account handling and client satisfaction. Always on task with an ability to identify key business strategies and implement account direction positively. Track record of fostering long-term client relationships and effective negotiation.

Professional with strong expertise in business development, prepared to lead strategic growth initiatives.

Overview

18
18
years of professional experience
3
3
Languages

Work History

(Industry - Aviation) APAC International Manager

PartsBase Inc
01.2021 - 01.2025
  • Leading and Managing Teams: recruiting, onboarding, training, and coaching team members, as well as monitoring performance and providing feedback.
  • Developing and Executing Strategies: creating and implementing sales strategies, marketing campaigns, and operational plans aligned with company goals.
  • Meeting Sales Targets and Revenue Growth: driving new business through prospecting and networking, managing sales pipelines, and identifying opportunities for increased business with the team.
  • Building Customer Relationships: conducting client meetings, delivering presentations, and fostering strong, trust-based relationships with clients and handle daily cases by problem solving skills.
  • Overseeing Operations and Marketing: managing budgets, ensuring data integrity, and optimizing processes for efficiency and productivity.
  • Analyzing Data and Identifying Trends: monitoring team metrics, conducting market research, and using data to inform decision-making and improve performance.
  • Fostered an inclusive work environment that valued diversity of thought, leading to enhanced collaboration among team members globally.
  • Analyzed market trends to identify growth opportunities and make informed decisions on expansion strategies.

(Industry- IT) Senior Business Development Manager

D Ron Group
01.2018 - 01.2021
  • Quarter Traget - RM650K
  • Fiscal Year Target - RM2.6Mil
  • Achievement - Close RM5 Mil Tender Pagoh Uni CCTV , Close RM1Mil UIA Gambang CCTV, On going project KTMB RM20Mil CCTV
  • Strategic Business Growth and Market Expansion: Identifying Opportunities.
  • New Client Acquisition: include system integrators, channel partners, and direct end-users across various industries.
  • Developing Growth Strategies: Formulates and executes strategic plans to expand market share and achieve revenue targets.
  • Product and Solution Promotion: Focuses on promoting diverse portfolio, including IP surveillance, video management systems, AI, cloud solutions, network security, and wireless infrastructure, LYT-X smart lamp poles.
  • Client Relationship Management and Partnership Building with key clients, industry leaders, decision-makers, and channel partners in Malaysia.
  • Partner Enablement: Works closely with system integrators and channel partners, providing them with the necessary support, training, and resources to effectively sell solutions.
  • Project planning, technical queries, and sales presentations.
  • Collaboration: meetings, understanding their challenges, and proposing tailored solutions.
  • Sales Cycle Management: Entire sales cycle from lead generation and qualification to proposal submission, negotiation, and closing deals.
  • Proposal Development: Prepares RFQ (Request for Quotation), tender, and sales proposals for potential and existing clients.
  • Market Intelligence and Reporting: Market Research & Analysis: Conducts detailed market research, analysis industry trends, customer requirements, and competitor activities.
  • Performance Reporting: Provides regular reports on sales activities, market conditions, and development progress to management team, contributing to regional or global reports.
  • Industry Trends: Stays updated on the latest trends, advancements in security, surveillance, AI, and IT infrastructure.

(Industry IT) Territory Account Manager

Microsoft
01.2015 - 01.2018
  • Strategic Sales and Business Development: Territory Planning: Develops and executes a comprehensive sales strategy for their assigned territory or accounts. This involves analyzing market trends, identifying high-potential customers, and understanding their business challenges and technology needs.
  • Pipeline Management: Proactively identifies, qualifies, and nurtures new business opportunities and manages a robust sales pipeline to ensure consistent achievement of quarterly and annual sales targets.
  • Solution Selling: Sells Microsoft's diverse portfolio of products and solutions, which increasingly includes cloud services (Azure, Microsoft 365, Dynamics 365), security solutions, data and AI platforms, and modern work tools.
  • Upselling and Cross-selling: Identifies opportunities to expand existing customer accounts by proposing additional Microsoft products, services, and cloud consumption.
  • Forecasting: Provides accurate and timely sales forecasts and reports on territory performance to Microsoft leadership.
  • Client Relationship Management and Advocacy: Building Executive Relationships: Establishes and maintains strong, long-term relationships with key stakeholders and decision-makers within customer organizations, often at the CxO level (CEO, CIO, CFO, etc.).
  • Understanding Customer Needs: Develops a deep understanding of customer business priorities, IT infrastructure, and digital transformation goals to effectively position Microsoft solutions.
  • Orchestration and Collaboration: Virtual Team Leadership: Often leads and orchestrates a 'virtual team' of internal Microsoft resources.
  • Internal Collaboration: Collaborates with various internal Microsoft teams (product engineering, finance, legal) to ensure seamless customer experience and efficient deal execution.
  • Industry Acumen: Stays informed about industry trends, competitive landscapes, and technological advancements to provide relevant insights and solutions to customers.

(Industry- HR) Senior Account Manager

JobStreet.com
01.2011 - 01.2015
  • Client Relationship Management: Building and maintaining strong, long-term relationships with key clients. This includes understanding their needs, acting as their primary point of contact, and ensuring their satisfaction.
  • Sales & Revenue Generation: Identifying and pursuing new business opportunities within existing accounts (up-selling, cross-selling) and sometimes acquiring new clients.
  • Strategic Account Planning: Developing and implementing strategic account plans to maximize revenue and growth within assigned accounts.
  • Collaboration: Working closely with internal teams (sales, marketing, technical) to deliver solutions and support client needs.
  • Negotiation & Contract Management: Negotiating contracts and agreements with clients.
  • Reporting & Forecasting: Tracking and reporting on account performance, forecasting sales.
  • Problem-Solving: Addressing client issues and concerns promptly and effectively.
  • Generate sales among client accounts, including upsetting and cross-selling. Operates as the point of contact for assigned customers. Forecasts and tracks client account metrics.
  • Attending trade shows, exhibitions and events.
  • Providing weekly metric reports to the client in line with KPIs.
  • Hit monthly target with revival & new business revenue.

(Industry - Banking)Priority Relationship Manager

Citibank
12.2008 - 01.2011
  • Highly skilled in conducting in-depth view of clients' financial circumstances and future aim.
  • Hands on experience in designing and implementing individually planned financial strategies.
  • In depth knowledge of promoting and selling financial services to meet given sales targets.
  • Branch Personal Financial Consultant to handle clients of all purposed of banking & Financial Services.
  • Generate revenue for Loans, Credit Cards, Investments, Fixed Deposits, Insurance & Mortgages targets.
  • Provided resourceful financial consultation and debt resolutions.
  • Meet clients face to face providing excellent customer service and support.

(Industry- Banking) Credit Card Officer

Citibank
01.2007 - 12.2008
  • Credit Evaluation and Decision Making: Analyzing financial information, assessing risk, and making credit decisions on credit card applications.
  • Application Processing: Managing the end-to-end process of credit card applications, ensuring accuracy and efficiency.
  • Customer Service: Addressing customer inquiries related to credit cards, providing support, and resolving issues.
  • Compliance: Ensuring adherence to established credit policies, procedures, and relevant regulations.
  • Account Management: Monitoring credit card usage, payments, and account status.
  • Risk Management: Identifying and mitigating potential credit risks associated with credit card lending.

Education

Bachelor of Arts - English & Human Sciences

INTERNATIONAL ISLAMIC UNIVERSITY (IIUM)
Gombak
04.2001 -

Skills

  • Client engagement strategies

  • Sales revenue enhancement

  • Revenue enhancement initiatives

  • Product usage optimization

  • Team collaboration

  • Market analysis

  • Market penetration tactics

  • Proficient in negotiation techniques

  • Project execution management

Awards

  • Sales Convention 2016 - Highest Revival + New Biz, Chief Executive Officer Pete Everingham
  • Champion highest Revival Sales Senior 2014 (Q1)
  • Champion highest Revival Sales Senior 2014 (Q2)
  • Perfect Attendance 2015 (Jobstreet.com)
  • Lowest DSO 2013 (Jobstreet.com)
  • Best Service Banker (Inbound) 2011 (CITIBANK)

Career Experience Summaries

1. PartsBase Inc - APAC International Sales Manager Division

Leading and Managing International Team member: recruiting, onboarding, training, and coaching team members, as well as monitoring performance and providing feedback.

2. D Ron Malaysia - Senior Business Development Manager

Researches and identifies new business opportunities. Leads efforts to acquire new clients. Formulates strategic plans to expand market share. Promotes D'Ron's diverse portfolio. Establishes strong relationships with key clients. Manages the entire sales cycle. Conducts market research and analysis.

3. Microsoft -Territory Account Manager

Develops and executes sales strategy for assigned territory. Identifies and nurtures new business opportunities. Sells Microsoft's diverse portfolio of products. Establishes relationships with key stakeholders. Leads virtual teams to deliver solutions.

4. Jobstreet -Senior Account Manager

Builds and maintains relationships with key clients. Identifies and pursues new business opportunities. Develops strategic account plans. Negotiates contracts and agreements. Tracks and reports on account performance.

5. Citibank- Priority Customer Relationship Manager

Conducts in-depth financial consultations. Generates revenue for various financial products.

  • Credit Card Officer - Provides excellent customer service. Delivers world-class customer service via phone.

Timeline

(Industry - Aviation) APAC International Manager

PartsBase Inc
01.2021 - 01.2025

(Industry- IT) Senior Business Development Manager

D Ron Group
01.2018 - 01.2021

(Industry IT) Territory Account Manager

Microsoft
01.2015 - 01.2018

(Industry- HR) Senior Account Manager

JobStreet.com
01.2011 - 01.2015

(Industry - Banking)Priority Relationship Manager

Citibank
12.2008 - 01.2011

(Industry- Banking) Credit Card Officer

Citibank
01.2007 - 12.2008

Bachelor of Arts - English & Human Sciences

INTERNATIONAL ISLAMIC UNIVERSITY (IIUM)
04.2001 -

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Colleens NoorInternational Sales Division Manager