Summary
Overview
Work History
Skills
Additional Information
Certification
Timeline
Coco Lai Kher Sin

Coco Lai Kher Sin

Manages And Nurtures Relationships / Strategic Planning / Communication & Coordination / Sales & Negotiation / Performance Monitoring & Reporting / Problem Solving & Issue Resolution / Product & Industry Knowledge
YOLO SIGNATURE SUITE,PETALING JAYA SELANGOR

Summary

Dynamic professional with a proven track record at Coway (Malaysia) Sdn. Bhd., excelling in team leadership and customer relationship management. Achieved significant improvements in employee engagement and customer satisfaction through strategic performance management and effective communication. Skilled in operations management, driving results that enhance service delivery and foster strong client relationships.


Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.


Talented with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience
9
9
Certifications

Work History

Cody Manager (Sales & Service)

Coway (Malaysia) Sdn. Bhd.
03.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Retail Sales Merchandiser

L'Oréal Malaysia Sdn. Bhd.
05.2015 - 12.2017
  • Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
  • Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
  • Collaborated with marketing teams on promotional campaigns, driving higher customer engagement and loyalty.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Merchandiser

Beiersdorf (Malaysia) Sdn. Bhd.
04.2014 - 04.2015
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Daycare Assistant Teacher

Ekids Child Development Centre
11.2009 - 03.2014
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Enhanced learning environment by creating and implementing age-appropriate lesson plans and activities.
  • Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.

Salesperson

OSIM (M) Sdn. Bhd.
06.2008 - 09.2008
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Salesperson

Lazo Diamond
10.2007 - 05.2008
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Implemented effective sales strategies to maximize revenue generation.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Skills

Team leadershipOperations managementStrategic planningDecision-makingPerformance management

Additional Information

Name : Saifullah Bin Tasli

Occupation : Senior Cody Manager

Company : Coway (Malaysia) Sdn. Bhd.

Contact No : 017 386 8300


Name : Tan Swee Siong

Occupation : Senior Cody Manager

Company : Coway (Malaysia) Sdn. Bhd.

Contact No : 012 268 8386


Name : Norazlina Binti Norsih

Occupation : General Senior Cody Manager

Company : Coway (Malaysia) Sdn. Bhd.

Contact No : 018 234 6150

Certification

Coway - CODY MANAGER Certification of Recognition

Timeline

Coway - BEST PERFORMANCE EVALUATION 93.50 PE

02-2025

Coway - 6 YEARS (11 MONTH) SERVICE AWARD

02-2025

Coway - TOP IMPROVEMENT RENTAL COLLECTION AWARD

12-2024

Coway - BEST PERFORMANCE EVALUATION 80.17 PE

11-2024

Coway - TOP HEART SERVICE AWARD

09-2024

Coway - BEST PERFORMANCE EVALUATION 86.50 PE

12-2021

Coway - EXCELLENT MBO EXTRADE AWARD

06-2021

Coway - BEST PERFORMANCE EVALUATION 90.03 PE

07-2020

Coway - CODY MANAGER Certification of Recognition

01-2020
Cody Manager (Sales & Service) - Coway (Malaysia) Sdn. Bhd.
03.2018 - Current
Retail Sales Merchandiser - L'Oréal Malaysia Sdn. Bhd.
05.2015 - 12.2017
Merchandiser - Beiersdorf (Malaysia) Sdn. Bhd.
04.2014 - 04.2015
Daycare Assistant Teacher - Ekids Child Development Centre
11.2009 - 03.2014
Salesperson - OSIM (M) Sdn. Bhd.
06.2008 - 09.2008
Salesperson - Lazo Diamond
10.2007 - 05.2008

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Coco Lai Kher SinManages And Nurtures Relationships / Strategic Planning / Communication & Coordination / Sales & Negotiation / Performance Monitoring & Reporting / Problem Solving & Issue Resolution / Product & Industry Knowledge