CLEMENT KAH-HOU NG

I spearhead GrabGifts @ Grab for Business in Malaysia and Southeast Asia. Grab For Business is the pioneer B2B business at Grab, serving thousands of companies of all sizes across Southeast Asia with B2B platform solutions that help to transparently, seamlessly and efficiently manage, budget, control and report on corporate usage and employee engagement of Grab’s marketplace services. It also provides brands and marketers with digital gifting solutions for loyalty and reward programmes.

I actively engage and collaborate with top companies and top brands across the S.E.A region on GrabGifts voucher acquisition to to enhance customer engagement, loyalty program and phygital rewards experience.

• Participated actively in industry conferences and seminars for knowledge sharing purpose.
• Organized trade shows, exhibitions, and other events to showcase products.
• Monitored competitor activities and analyzed pricing trends in the region.
• Established relationships with key accounts in the region through personal visits and phone calls.
• Implemented effective territory management techniques across the region.
• Developed and implemented strategic sales plans to increase market share in the region.
• Identified new business opportunities, pursued leads and negotiated contracts with clients.
• Conducted regular meetings with regional sales team to review performance and provide guidance.
• Analyzed market trends and competitor activities to develop strategies for success.
• Established relationships with key customers to build loyalty and grow revenue streams.
• Implemented initiatives designed to improve efficiency within the regional sales department.
• Reviewed pricing structures across different product lines in order to maximize profits.
• Researched target markets in order to identify potential new customers and expand reach.
• Organized trade shows, conferences and other events aimed at increasing brand visibility in the region.
• Analyzed regional market trends to discover new opportunities for growth.
• Established plans for pursuing new customer groups and product opportunities.
• Developed strategies and plans for regional sales growth.
• Led cross-functional teams in development projects from conception through implementation stages.
• Developed and implemented commercial strategies to drive revenue growth.
• Established pricing policies for products and services to maximize profitability.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
• Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
• Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
• Sought out key decision-makers and tailored solutions to address business challenges.
• Implemented and facilitated operational facilities to develop customer service protocols and standards.
• Input data into CRM system to manage existing portfolios and potential leads.
• Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
• Utilized sales data to evaluate sales performance and make proper adjustments.
• Developed successful customer relationships and quickly resolved service requests to increase sales.

• Developed guides and course materials focused on reinforcing lecture information and helping students learn.
• Delivered mentorship and guidance to large student population, encouraging cultural diversity among multiple groups.
• Documented student assignments, attendance and test scores in online reporting systems.
• Delivered tailored lectures on Business law and ethics to educate and inform students.
• Selected innovative teaching methods to deliver course content.
• Instructed students in classroom and lecture environments and explained importance of speech delivery and presentation.
• Educated and engaged students by utilizing instructional technologies.
• Wrote and filed reports detailing course activities and student progress.
• Utilized diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
• Promoted excitement among students in classroom through delivery of interesting topics.
• Created instructional and lecture plans for classes in compliance with course objectives.
• Gathered information on Employment law to distribute to students as supplementary course materials.

• Coordinated with multiple departments regarding responsive documents and document retention.
• Used online databases such as WestLaw and LexisNexis to examine secondary sources, statutory law, case law and federal and state regulations.
• Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling.
• Researched projects, infrastructure and utilities laws and regulations and delivered reports and analysis to senior partner within 2 days.
• Researched cases and attained affidavits to support supervisors and case needs.
• Mitigated project gaps by training staff on legal best practices and protocols.
• Produced well-researched and articulate legal briefs, pleadings and statements.
• Examined causes and remedies to torts, personal injury, and contracts, and scrutinized cases and claims, damages, losses, adjudication and settlement formalities.
• Observed strict privacy laws to prevent information breaches and protect client data.
• Drafted motions, briefs and other legal documents associated with litigation process.
• Organized and prepared case exhibits and evidence for trial.