Microsoft
CLAUDIA MUAU ANAK KENNETH
Sales Administrator
Miri
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Reliable and upbeat sales advisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
38
38
years of post-secondary education
4
4
Languages
Work History
Service Admin (Front Desk)
Toshiba Sales & Services Sdn Bhd
01.2018 - 12.2018
- Coordinating with service manager on the completion of customer work orders
- Greet and assist customers
- Answers customers inquiries about the goods and services the organizations provides and handling complaints.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Updated customer service database with new information, address changes and contact details.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
Sales Advisor
H&M Retail Store
03.2024 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Bachelor of Science - Resource Biotechnology
University Malaysia Sarawak
Kota Samarahan, Sarawak 04.2001 - 04.2023
Science
Kolej Matrikulasi
Labuan, Malaysia05.2019
High School Diploma -
Kolej Tun Datu Tuanku Haji Bujang
Miri, Sarawak 04.2001 - 04.2017
Skills
- Team building
- Calm and Professional Under Pressure
- Following scripts
- Problem Resolution
- Administrative Support
- Adaptable and Flexible
- Creative Thinking
- Store Organization
- Excellent Written and Verbal Communication
- Product and Service Sales
- Product Promotions
- Strong Communication and Interpersonal Skills
Personal Information
- Age: 24
- Citizenship: Malaysian
- Date of Birth: 01/17/00
Preference
- Availability : Anytime
- Expected salary : RM2000 (negotiable)
- Willing to relocate : No
Software
Timeline
Sales Advisor
H&M Retail Store
03.2024 - Current
Service Admin (Front Desk)
Toshiba Sales & Services Sdn Bhd
01.2018 - 12.2018
Bachelor of Science - Resource Biotechnology
University Malaysia Sarawak
04.2001 - 04.2023
High School Diploma -
Kolej Tun Datu Tuanku Haji Bujang
04.2001 - 04.2017
Science
Kolej Matrikulasi
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