Clarisa Lim
Senior Environmental Services Attendant
Singapore ,01
Summary
Results-driven professional with over 9 years of experience in service operations. Expertise in training and mentoring staff to enhance service delivery, while maintaining punctuality and reliability. Committed to improving patient care through effective teamwork and process enhancements.
Overview
10
10
years of professional experience
Work History
Senior Service Attendant
IHH Healthcare Singapore
12.2016 - Current
- Supervised daily service operations to ensure high standards of patient care and satisfaction.
- Mentored junior staff on best practices for service delivery and operational efficiency.
- Implemented process improvements to enhance workflow efficiency within the service department.
- Coordinated with healthcare teams to address patient needs and improve overall service quality.
- Developed training materials for new employees, improving onboarding experience and staff performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with team members to consistently deliver excellent customer service, resulting in repeat business and positive reviews.
- Conducted regular audits of facilities, ensuring cleanliness and proper maintenance at all times.
- Provided exceptional support during high-volume periods, ensuring timely service delivery without compromising quality standards.
- Assisted in training new employees on company policies, procedures, and service standards to ensure consistent quality across the team.
- Maintained clean and orderly work station.
- Trained and mentored new employees on company procedures and safety protocols.
Education
Inspizone Training - Microsoft Excel Training
04.2001 -
- Completed Coursework: [IHH HEALTHCARE RELATED COURSE CERTIFICATE ]
- SERVICES TRAINING FOR SERVICE PROFESSIONALS
- CPR + AED PROVIDER COURSE
- STANDARD AND ISOLATION PRECAUTIONS
- SPILLS MANAGEMENT TRAINING
- WORKPLACE SAFETY AND HEALTH PRACTICES IMPLEMENTATION
Skills
Customer service
Punctual and reliable
Cleaning and sanitation
Training and coaching
Hospitality and accommodation
Teamwork
Reliability
Data entry
Billing and invoicing
Timeline
Senior Service Attendant - IHH Healthcare Singapore
12.2016 - Current
IHH Healthcare - Inspizone Training , Microsoft Excel Training
04.2001 -