Clara Dass Prasath Rao
2-1-15 Pangsapuri Sri Kemuning Anggerik Aranda 31/42 40460 Kota Kemuning Shah Alam
Summary
With a proven track record at AJ MEDIC SDN BHD, I excel in strategic selling and building client relationships, enhancing market share through innovative sales strategies and strong physician partnerships. Expert in Microsoft Excel and adept at sales forecasting, my approach boosts client satisfaction and drives business growth.
Overview
19
19
years of professional experience
Work History
Medical Sales Representative
AJ MEDIC SDN BHD
01.2023 - Current
- Developed and implemented sales strategies to increase market share in assigned territory.
- Hosted product demonstrations, lunch-and-learns, and other educational events for medical personnel.
- Established strong relationships with physicians through regular visits to discuss products and services.
- Educated healthcare providers on product features, benefits, and usage instructions.
- Analyzed current customer needs and developed strategies to meet those needs.
- Collaborated with marketing team to design promotional materials that highlight product advantages over competitors' offerings.
- Maintained up-to-date knowledge of relevant medical regulations and standards.
- Scheduled appointments with healthcare professionals to promote products or services.
Cody lady
Coway Malaysia Sdn bhd
01.2020 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Call Centre Office
Aeroline Sdn.Bhd
01.2011 - 01.2012
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Admin Cleck
Semplice Sdn.Bhd
01.2010 - 01.2011
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Provided assistance to other departments when needed.
- Coordinated travel arrangements for staff members.
- Performed data entry duties to update client information in databases.
- Compiled statistical reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant data.
- Developed spreadsheets to track accounts receivable balances due from customers.
- Generated monthly performance reports based on organizational objectives.
- Assisted in preparing budget proposals for upcoming fiscal year.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Cashier
Jusco Metro Prime
01.2006 - 01.2007
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
SPM -
Sekolah Menengah Kebangsaan Sultan Abdul Aziz Shah
Kajang01.2001
PMR -
Sekolah Menengah Kebangsaan Sultan Adbul Aziz Shah
01.1999
UPSR -
Sekolah Rendah Jenis Kebangsaan (T) Telok Panglima Garang
01.1996
Skills
- Microsoft Word
- Excel
- Power Point
- Internet Accessibility
- Strategic selling
- Sales pitching
- Strategic account planning
- Contract negotiation
- Sales forecasting
- Developing business plans
- Building client relationships
- Market analysis
- Sales tracking
- Quote preparation
- Client relationship management
Languagesproficiency
English, Bahasa Malayu, Tamil, English, Bahasa Malayu, Tamil
Permanentresidence
Malaysian
Additional Information
Assistant leader of Persatuan Bahasa Inggeris, Story Telling Competition Zon Level (1993 - 1996), Treasurer For Beruniform Pengakap (1996), Basket Ball Player - School Level (1997 - 1999), Able to learn new skills and knowledge, Able to perform a better duty in the career undertaken, Willing to work by challenging and learn from mistakes, Able to work independently and cooperate with others, Microsoft Word, Excel, PowerPoint, Internet Accessibility, Enjoy Surfing Internet, Reading, Travelling, Interest in Meeting New People, Committed and able to learn new things easily
Educationalbackground
SPM, 01/01/01, Sekolah Menengah Kebangsaan Sultan Abdul Aziz Shah, Failed, Kajang, PMR, 01/01/99, Sekolah Menengah Kebangsaan Sultan Abdul Aziz Shah, 1B, 4D, 3E, UPSR, 01/01/96, Sekolah Rendah Jenis Kebangsaan (T) Telok Panglima Garang, 1A, 2B, 1C, 2D
Personal Information
- Age: 40
- Date of Birth: 16/07/1984
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Medical Sales Representative
AJ MEDIC SDN BHD
01.2023 - Current
Cody lady
Coway Malaysia Sdn bhd
01.2020 - 01.2024
Call Centre Office
Aeroline Sdn.Bhd
01.2011 - 01.2012
Admin Cleck
Semplice Sdn.Bhd
01.2010 - 01.2011
Cashier
Jusco Metro Prime
01.2006 - 01.2007
SPM -
Sekolah Menengah Kebangsaan Sultan Abdul Aziz Shah
PMR -
Sekolah Menengah Kebangsaan Sultan Adbul Aziz Shah
UPSR -
Sekolah Rendah Jenis Kebangsaan (T) Telok Panglima Garang
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