Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Claire (Sze Hui) Low

Claire (Sze Hui) Low

Delivery Manager
Petaling Jaya

Summary

A PMP-certified Delivery Manager with over 9 years of experience in the banking and oil & gas industries. Known for fostering collaboration and ensuring project deliveries align seamlessly with organizational goals. Seeking a dynamic career that emphasizes problem-solving and encourages adaptability, creativity, and continuous skill development.

Overview

10
10
years of professional experience
1
1
Certification
5
5
Languages

Work History

Delivery Manager

HSBC Global Transformation Centre
11.2023 - Current
  • Currently, I am in charge of regulatory requirements for the overall Lending portfolio which consist of 5 business units. Overseeing daily operations of the delivery, resource optimization, project timeline, and adherence to the company's project policy.
  • Managed HSBC Hong Kong Mortgage's projects. Initiatives include enhancing customers' digital experience, new business partnerships, system enhancements, and revamping existing process flows to drive higher efficiency.

Business Project Manager - PMO

MSP Systems
02.2022 - 10.2023
  • Based in client’s office - Hong Leong Bank Berhad.
  • Aside from managing the 3 primary project constraints: Timeline, Cost, Scope, i spent most of my time on strategizing the moves in order to meet project goal.
  • Portfolio includes:
  • 1. Wealth: Digitalising investment products, directed customer self-service in online banking.
  • 2. Remittance: Onboarding of new payment partner, process improvement related project.
  • 3. Deposit: New Wallet product, promoting cashless society.

Business Analyst

Schlumberger
05.2019 - 01.2021
  • Global Payroll Transformation project's core team member, scope covered 8 countries.
  • End-to-end involvement: Requirements gathering, data analysis to identify possible payroll process re-engineering, automation, multiple testing phases, training plan, communication plan, post-release support, etc.
  • This role requires clear communication skill, analytical skill and efficient time management.
  • Operates on Scrum Methodology

Payroll Analyst

Schlumberger
10.2015 - 04.2019
  • In charge countries including UAE (1400 HC), Pakistan (700 HC) and Qatar (500 HC).
  • Requires sound knowledge on company's policy to analyse the payroll from end-to-end.
  • Focus on accuracy, timeliness and achieving high customer satisfaction.
  • High exposure to HR functions, geographical knowledge and business structure

Education

BBA (Hons.) - Oil and Gas Management

UCSI University
Malaysia
08.2019

Skills

  • Delivery Management

  • Business Analysis

  • Stakeholder Management

  • Communication

  • Problem Solving

  • Team Supervision

  • Teamwork

  • Adaptability

Certification

Project Management Professional (PMP) - Project Management Institute

Timeline

Project Management Professional (PMP) - Project Management Institute
07-2024

Delivery Manager

HSBC Global Transformation Centre
11.2023 - Current

Business Project Manager - PMO

MSP Systems
02.2022 - 10.2023

Business Analyst

Schlumberger
05.2019 - 01.2021

Payroll Analyst

Schlumberger
10.2015 - 04.2019

BBA (Hons.) - Oil and Gas Management

UCSI University

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Claire (Sze Hui) LowDelivery Manager