Chandra Kumar Richard
IT Manager
Bangi,Selangor
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 8-year record of building positive relationships with internal and external stakeholders.
Overview
3
3
Languages
2
2
years of post-secondary education
12
12
years of professional experience
Work History
IT Manager
Valiram
Kuala Lumpur, W.P
03.2019 - Current
- Oversaw and manage 2nd level IT support team to deliver IT support service within SLA.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Create yearly and project budgets for IT expenses within group.
- Build knowledgebase and train support team on business applications, systems, and hardware.
- Create IT policies & SOP documentation.
- Introduced IT Asset management and ensure for all IT asset are recorded and managed based on ITAM best practice.
- Created IT service requests process and ensure requests are fulfilled within SLA and procurement process align with organization’s policy.
- Constantly evaluate and recommend new IT service to ameliorate business efficiency and taper costs.
- Negotiate costs with 3rd party and bring best deal for business.
IT Specialist
Esprit Malaysia
Kuala Lumpur, W.P
06.2014 - 02.2019
- Responsible for overall country IT operation while align with organization global standard.
- Explained technical information in clear terms to non-technical outlet store individuals to promote better understanding.
- Provide technical support to 3000 end users from offices, outlets and warehouses.
- Configured hardware, devices and software to set up workstations for employees.
- Create yearly IT budget for country IT expenses.
- Removed malware, ransomware and other threats from laptops and desktop systems.
IT Support Analyst
Computer Science Corporation
Petaling Jaya, Selangor
02.2012 - 06.2014
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Created user accounts and managed access control.
- Handled more than 200 calls per day from multiple clients such as Motorola, E Bay & VF Corp.
Incident Lifecycle Coordinator
HP Malaysia
Cyberjaya, Selangor
07.2010 - 01.2012
- Provide end to end support on network, hardware, and software issues.
- Identified critical IT issues from pool of 500 cases per day, analyzed information and provided solutions to problems.
- Used critical thinking to break down incidents, evaluate solutions and help incident manager to make decisions.
- Maintain quality of client experience and ensure SLA target is achieved.
Technical Support Representative
Vads Berhad
Kuala Lumpur, W.P
06.2009 - 06.2010
- Provide phone technical support for 1.6 million home internet users.
- Configure routers and modems of all type for home and small office.
- Follow up with field support engineer on solving issues with internet connection that end user reported.
- Manage and escalate complains on critical issues.
Education
Exercising Leadership: Foundational Principles -
Harvard
Online 05.2021 - 05.2021
IT Asset Management - ITAM - IT Asset Management - Hardware Asset Management
UDEMY
Online 04.2021 - 04.2021
Agile Principles And Methodologies -
E Latih
Online 02.2021 - 02.2021
ITIL V3 Foundation - Foundation Certificate in IT Service Management
Axelos
Online 01.2014 - 01.2014
Microsoft Certified Server Administrator - MCSA – 70-410 Installing And Configuring Windows S
Microsoft
Online 12.2013 - 12.2013
STPM -
SMK Datuk Mansor
Bahau, Negeri Sembilan 06.2007 - 12.2008
Skills
Budget administration
Accomplishments
ITAM Solution Implementation: Jan 2021 - May 2021
Implemented new IT asset management solution and discovered useful way to reuse working IT equipment.
Printing Solution: June 2019 – Sept 2019
Introduced new printing solution and cut at least RM260K OPEX per year and increased printing efficiency.
EFT & pos migration: Oct – Dec 2016
Responsible for countrywide EFTPOS Migration and parallel POS system upgrade.
Continuous / AD Hoc Projects: 2014 - Current
New Store/ outlet opening, Offsite events (warehouse sales, Friends & family sales.
Site migration: June 2014 – Nov 2014
Manage and execute Esprit Malaysia office and Server Infrastructure migration project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
No man is ever whipped until he quits in his own mind.
Napoleon Hill - Think & Grow Rich
Timeline
Exercising Leadership: Foundational Principles -
Harvard
05.2021 - 05.2021
IT Asset Management - ITAM - IT Asset Management - Hardware Asset Management
UDEMY
04.2021 - 04.2021
Agile Principles And Methodologies -
E Latih
02.2021 - 02.2021
IT Manager
Valiram
03.2019 - Current
IT Specialist
Esprit Malaysia
06.2014 - 02.2019
ITIL V3 Foundation - Foundation Certificate in IT Service Management
Axelos
01.2014 - 01.2014
Microsoft Certified Server Administrator - MCSA – 70-410 Installing And Configuring Windows S
Microsoft
12.2013 - 12.2013
IT Support Analyst
Computer Science Corporation
02.2012 - 06.2014
Incident Lifecycle Coordinator
HP Malaysia
07.2010 - 01.2012
Technical Support Representative
Vads Berhad
06.2009 - 06.2010
STPM -
SMK Datuk Mansor
06.2007 - 12.2008
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