Summary
Overview
Work History
Education
Accomplishments
Software
Timeline
Generic

LIM CHIN KEONG

HRIS Lead

Summary

Passionate team player and leader specialising in HRIS solutioning with more than 15 years as consultant whilst working closely on business process re-engineering and dealing with new technologies and tools. Highly adaptive and committed to promote change for accuracy, effectiveness and efficiency. Nonetheless, fostering like-minded team to charge at business goals without forgoing business values.

Overview

12
12
years of professional experience

Work History

HRIS Lead

Zuellig Pharma Holdings Pte Ltd
06.2022 - Current
  • Enable SAP Successfactors and HCM implementations in different Markets in Asia.
  • SAP SF and HCM access administration through SAP Basis and Authorisation team to prevent data disclosure to unauthorised users.
  • Partnering C&B and TA team to finetune Compensation and Performance Management module in SAP to achieve higher accuracy in salary review planning and performance review process.
  • Adhocly develop and execute business cases and strategic plans/ roadmap with budget to drive operational excellence across organisation. (new projects/ initiatives)
  • Analyzed existing processes to identify opportunities for digitalisation, optimisation, recommending changes via existing tools such as RPA or Freshworks that may lead to cost savings and improved performance.
  • Design and improvise HR Analytics dashboard using Power BI for better insights from employee data
  • Ensure seamless data integration across different systems within organisations.
  • Collaborate in all areas of HR by supporting HRBP and HR teams to ensure new or changed HR systems are communicated, planned and implemented effectively across organisation.
  • Participate in key HR projects to support further development of HR Operations function. (ie. Budget Positions, Annual PEC, People KPI dashboard, etc.)

Manager, Corporate & Solutions

IT/ CONSULTING, PayME Solutions Pte Ltd
1 2016 - 1 2017
  • Manages all corporate secretariat's work from company-related matters (ACRA, AGM, Annual Return filing, company direction) to HR functions (employee management, training)
  • At the same time, perform consulting work (pre-sales, system implementation, statutory compliance, process/system improvement, etc.) while driving sales by promoting through cold calls, social media advertisement (Facebook, Google Ads, MailChimp email marketing, etc.) and onsite system demo for clients.

Project Manager, HR and Payroll (converted to Permanent)

HR OUTSOURCING, TMF Singapore H Pte Ltd
1 2019 - 05.2022
  • Overall management of project implementation by ensuring on-time delivery within the scope and budget
  • Lead HR process improvements to achieve project objectives which includes review of system controls and access management; system functionality in relation to operations efficiency and propose solutions with specific execution plans
  • To secure buy-in from stakeholders and lead the execution upon approval
  • Single-handed perform existing large clients' system migrations while guide 2 staffs to conduct for smaller scale clients (less than 100 HC). Accomplished more than 100 in 2 years.
  • Facilitate project kick-off meeting for the projects to explain the structure of the implementation team, the implementation process, the project timeframe and the standard practices and procedures
  • Lead requirements gathering/definition sessions to clarify business functionality requirements and ensure that any new business solutions can be supported
  • Manage the fit/gap analysis process to ensure the identification of any functionality gaps between the Business Unit requirements and the current system functionality
  • Facilitate the development of a test plan, test scripts and user testing of system functionality, enhancements, custom interfaces, reporting tools and conversion programs.

Manager, Client Delivery

HR OUTSOURCING, Excelity Singapore Pte Ltd
05.2017 - 12.2017
  • Liaising with other stakeholders in strategizing successors, employee retainment and career roadmap for different levels of employees
  • Participating in internal or external audits such as SSAE18 (for outsourcing industry) and SSAE3402 - OSPAR (for banking payroll regulated by ABS)
  • Fund disbursement approver for custodial accounts (> RM30m annually for payroll and benefits)
  • Statutory primary contact (CPF Board, Crimson Logic, IRAS, NS, MSF, MOM)
  • Leading Monthly Performance Review with relevant stakeholders
  • Measuring various metrics (Talisma, KPI, SLA, CAPA, CSAT, QBR, etc.)
  • Co-assisting in ad-hoc projects, i.e
  • Business transition, BCP, DR
  • Subordinates' career and self-development (including 3 Team Leaders, 23 onshore subordinates, and 5 offshore subordinates)
  • Contract renewal review for existing account (both SG and MY accounts)
  • Furnishing governance data to relevant stakeholders for Leadership Team review as well as billing
  • Acts as the main point of contact for HR outsourcing delivery with clients and internally
  • Defines and reports on mutual benefits delivery goals with clients
  • Works with clients to set and balance priorities and communicates expectations to the team
  • Strives for client standardization, ensuring that similar workflows and system coding are applied across clients
  • Establishes measurable goals/targets for the client team
  • Drives accountability for adopting Best Practices and standard practices and improving operations through process improvements
  • Educates teams on contract and performance incentives and penalties
  • Exceeds the Functional and Corporate goals consistently
  • Accountable for creating an effective working environment focused on associate development, satisfying work experiences, and accountability for results
  • Aligns managers and all associates within the Payroll Operations Group to client and Business Group/Firm goals
  • Implementing and enforcing internal governance process and protocol for service improvement.

Assistant Manager, Payroll

FACILITY MANAGEMENT SERVICES, ISS Facility Services Pte Ltd
03.2015 - 05.2016
  • Directs payroll department operations including supervision of 12 staff
  • Key contact for all statutory inquiries as well as the main source for top management
  • Managing bi-monthly and monthly payroll for more than 6,000 employees, with a payout exceeding SGD10 million per month using Paymaster system
  • Ensuring timely payroll processing and payment to employees and statutory via online submission
  • Streamline and remap processes to achieve better productivity
  • Perform payroll reconciliation during pre and post payroll processing
  • Analyze payroll data on a monthly basis for site recharging cost and provide inputs for compensation and benefits review
  • Manage outsourcing vendors as well as to cover duty for superior in any designated area
  • Prepare monthly and adhoc management report for costing, provision, and finance reconciliation purpose
  • Perform thorough system check to ensure compliance and clean data being maintained from tampering or fraud (i.e
  • Phantom employees)
  • Implementation and enforcement of new policy in the best interest of the department and company
  • Spearheading all new payroll-related projects such as eLeave, eTMS, and eClaim
  • Answerable to all internal and external auditors' inquiries
  • Observing and tackling the pain point which could be enhanced by bridging IT solutions.

Business Consultant, Global Professional Service

HR OUTSOURCING, Ascender HCM Pte Ltd
07.2014 - 03.2015
  • Provide professional consulting services in the areas of product customization, business process and system integration
  • Provide business/application analysis and solutions to new and existing clients
  • Lead project planning and create action/issue log tracking of multiple implementations concurrently
  • Define client requirements, provide gap analysis, and configure the outcome into the application
  • Application consultation to internal users such as Payroll Delivery Team and Technical Support Team
  • Provision of quality documentation in relation to issues and proposed solutions
  • Conduct workshops to understand client requirements or for training purposes.

Project Manager, System & Implementation

HR OUTSOURCING, Virtual HR Pte Ltd
04.2012 - 09.2013
  • Fully manage all clients' HRIS projects from scratch; advising policies to Prosoft system implementation and rolling out to live
  • Manning 2 staff that function as technical support
  • Perform requirement study, project planning, system setup/execution, and quality control on all implementations
  • Oversees project schedules and perform feasibility studies, risk assessments, and simulation of reengineered process if necessary
  • Prepare Job Specification, Scope Of Work, and Work Instruction for adhoc projects such as system integration or interface
  • Perform data harmonization and data migration for clients
  • Onsite training and support to internal and external clients
  • Participate in Technical Pre-Sales & Solutions presentation if required
  • Being the main contact for clients' technical inquiries
  • One of the authorized contacts to vendors
  • Hands-on end-to-end payroll processing for 3 live accounts with ongoing HRIS projects' clients (including statutory submission).

Education

Bachelor of Arts - Business Information Technology

COVENTRY UNIVERSITY
04.2001 -

Advance Diploma - Business Information Technology

AUSTON INSTITUTE OF MANAGEMENT & TECHNOLOGY

Certificate - Information Technology and Computing (CITC)

INTI COLLEGE

Accomplishments

  • Clock for more than 100 HRIS projects; ranging from 1 to 2500 headcount covering Payroll, Leave and Claim module.
  • Enhance Import and Report function in the system that reduces the preparation time by 90%. (compare to manual)
  • Manual preparation of bank file on MEPS and FAST format in MS Excel for approx. 5,000 employees.
  • Implementing issue resolution workflow resulting in 30% CSAT score increase.
  • Develop excel templates and online forms to facilitate data entries that reduces effort and time by 50%
  • Independently build HRIS from scratch and sold to one of largest retail chain in Singapore.
  • Successfully implement and run 'emergency' payroll, leave, and claims that required to be live in less than a month for Headcount of 300 for Singapore and Malaysia entity.
  • Supervised team of 30 Singapore and 20 offshore team members.

Software

Unit4 Prosoft HRMS

TimesPay 8 HRMS

SAP Successfactors

PayMe system

Excelity@Work

ExcelityPay

Paymaster HRMS

Zapper - Paysonnel

EF Software

Advantage Sybase SQL

MS SQL

MS Office

SAP HCM

Timeline

HRIS Lead

Zuellig Pharma Holdings Pte Ltd
06.2022 - Current

Manager, Client Delivery

HR OUTSOURCING, Excelity Singapore Pte Ltd
05.2017 - 12.2017

Assistant Manager, Payroll

FACILITY MANAGEMENT SERVICES, ISS Facility Services Pte Ltd
03.2015 - 05.2016

Business Consultant, Global Professional Service

HR OUTSOURCING, Ascender HCM Pte Ltd
07.2014 - 03.2015

Project Manager, System & Implementation

HR OUTSOURCING, Virtual HR Pte Ltd
04.2012 - 09.2013

Bachelor of Arts - Business Information Technology

COVENTRY UNIVERSITY
04.2001 -

Manager, Corporate & Solutions

IT/ CONSULTING, PayME Solutions Pte Ltd
1 2016 - 1 2017

Project Manager, HR and Payroll (converted to Permanent)

HR OUTSOURCING, TMF Singapore H Pte Ltd
1 2019 - 05.2022

Advance Diploma - Business Information Technology

AUSTON INSTITUTE OF MANAGEMENT & TECHNOLOGY

Certificate - Information Technology and Computing (CITC)

INTI COLLEGE

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LIM CHIN KEONGHRIS Lead