CK TAN
Operations Manager
Petaling Jaya
Summary
Experienced and results-oriented Brand Manager with more than 10 years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. .
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Gr8 Retail Group Sdn Bhd
04.2023 - 04.2024
- Oversee and manage the day-to-day operations of the company
- Develop and implement standard operating procedures to ensure efficiency and accuracy
- Monitor and analyze key performance indicators to identify areas for improvement
- Collaborate with cross-functional teams to ensure seamless coordination
- Manage budgets and analyze financial data to make strategic recommendations
- Identify and implement process improvements to optimize productivity
- Manage the inventory management with the head buyer to ensure the stock level is healthy
- Identify new potential location to expand business by way of fair or Pop Up shop
- Manage the shop opening projects with various stakeholders from the design process right up to the opening of the store.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Brand Operations Manager
Jerasia Fashion Sdn Bhd
09.2012 - 06.2022
- Collaborate with a team of 5 Area Managers to manage a team of 120-140 team members across 32 stores nationwide
- Manage & analyze the brand's P&L, to optimize the top line & bottom line of all channels to improve productivity
- Handles the new store expansion location with new possible suitable location to increase the brand's footprint locally
- Manage the retail project budget, resource allocation as well as timelines
- Collaborate with the appointed contractor on the project deliverables, timelines, resources, project changes to achieve better project outputs as well as renovation budget
- Main liaison person between Principal and Management on operation matters, store footprint expansion, product assortment as well as promotion
- Ensure that all the fit out drawings and documents compiled and vet through before submission
- Responsible for all the shop opening, refitting, closure project flow with the ID designers, contractors and mall management
- Liaise with the architect, M&E consultant on the required M&E/Structure plans to submit to both mall management as well as local authority for approvals
- Handles the sourcing for alternative building materials together with contractor for the new/upgrading projects
- Work out the project realistic timelines with all stakeholders and ensure the timelines are met
- Ensure all the renovation budget, shop fixture & IT budget as well as operation budget of a new shop well maintained
- Monitor and update the site progress bi-weekly with photographs to both top management & Mango
- Collaborate with local contractor on all the shop upkeep & maintenance issues nationwide
- Ensure team members understood, adhered to the brand's guidelines and company's standard operating procedures (SOP)
- Collaborate with Principals (CRM) on planning the MANGO loyalty program's marketing activities & promotions
- Collaborate with Principals (A&P) and Media Agency on all ATL marketing initiatives (eg: KOL, OOHM billboards)
- Collaborate with HR to recruitment, training, and motivating potential employees to inspire the consistent achievement of store targets, KPIs' & improved efficiency
- Collaborate with merchandising manager on the brand's inventory & pricing management, promotions, product analysis of every store nationwide
- Collaborate, Monitor and follow closely with different stakeholders on the importation of goods, non-consumable materials as well as the materials for new shop expansion
- Handle all aspect of the store operations, including organization, purchasing and customer complaints along with Area Managers
- Manage the marketing promotion artwork, design as well as production for all regular stores as well as Outlets
- Attended the bi-annual buying trip to Spain.
Head of Visual Merchandiser
Jerasia Fashion Sdn Bhd
04.2009 - 09.2012
- Supervised and trained team of 2 junior visual merchandiser on Mango's window guidelines, latest trends and styling
- Ensure that all the window display nationwide are up to date with the latest directives and guidelines
- Lead and trained the junior visual merchandiser every season's trend training module to be conducted with the store team
- Collaborate with shipping department on the importation of the window decoration from overseas
- Be part of the in-store VM team and getting involved with the weekly merchandising change based on the weekly merchandising directives given by Principals
- Participated in the Regional VM training twice yearly by Window Supervisor (Principal)
- Manage the marketing promotion artwork, design as well as production for all regular stores as well as Outlets
- Involved in the sales & product analysis of each store nationwide
Visual Merchandiser
Jerasia Fashion Sdn Bhd
02.2007 - 04.2009
- Responsible for all the window display nationwide in accordance to the latest trend, style and guideline by Principal
- Conducted regular competitor analysis, staying informed of industry trends and adjusting visual merchandising strategy as needed to maintain a competitive edge.
- Report to the Window Dressing Supervisor who is based in Spain on the latest window display change photographs fortnightly
- Attend regional window display training twice yearly
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Visual Merchandiser
Mid Valley City Sdn Bhd
06.2006 - 02.2007
- Developed themes, props and lighting for mall wide thematic displays.
- Handles fabrication of the props with a team in preparation for the mall decor setup
- Involved in the mall & corporate office upgrading works.
Education
Diploma in Interior Design -
PJ College of Art & Design
02.2003 - 05.2006
Diploma in Fashion Designing - undefined
Victorious Art & Fashion Design
11.2002 - 05.2005
Skills
Ability to Multitaskundefined
Personal Information
- Place of Birth: Kuala Lumpur
- Date of Birth: 03/21/1984
- Nationality: Malaysian
References
- Yap Vee Kin, Jerasia Fashion Sdn Bhd, 016-3770016
- Daniel Kam, Peti Kemas Sdn Bhd, 019-2599393
Timeline
Operations Manager
Gr8 Retail Group Sdn Bhd
04.2023 - 04.2024
Brand Operations Manager
Jerasia Fashion Sdn Bhd
09.2012 - 06.2022
Head of Visual Merchandiser
Jerasia Fashion Sdn Bhd
04.2009 - 09.2012
Visual Merchandiser
Jerasia Fashion Sdn Bhd
02.2007 - 04.2009
Visual Merchandiser
Mid Valley City Sdn Bhd
06.2006 - 02.2007
Diploma in Interior Design -
PJ College of Art & Design
02.2003 - 05.2006
Diploma in Fashion Designing - undefined
Victorious Art & Fashion Design
11.2002 - 05.2005
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