Cindy Ng Cheng Geik

Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Managed customer relations on ongoing basis to maximize customer retention.
• Made customers aware of current and new programs and services.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Ensure both owners and tenants are satisfied with services.
• Collaborating with IT and marketing to integrate CRM, to leverage data analytics.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Facilitated tenant move-ins and move-outs smoothly by coordinating schedules, inspections, and required documentation.
• Streamlined rent collection process for timely payments and reduced late fees.
• Implemented preventative maintenance programs to reduce future repair costs and extend the life of building systems.
• Resolved conflicts between tenants amicably using tactful communication skills and fair mediation practices.
• Enhanced property value by overseeing renovations, upgrades, and aesthetic improvements to units and common areas.
• Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
• Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
• Monitored industry trends to stay informed about best practices in property management techniques.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Communicated effectively with owners, residents, and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Coordinated appointments to show marketed properties.

• Negotiate and organize en-bloc and group purchase of commercial properties.
• Evaluate land and property deals and prepare proposals for development.
• Involved in sub-sale and marketing of residential and commercial properties for investors.
• Collaborate with various strategic partners for direct marketing activities.
• Accomplishment: Managed to facilitate the acquisition of 30 acres of prime seafront lands (Melaka) for mixed development. The value doubled in less than a year.
• Design and convert an old 7-storey shop office to a successful budget hotel (Petaling Street).
• Experience Gained: exposure and networking by meeting and communicating with the decision maker of the project.

• Coordinate workers, material, and equipment to ensure that all tasks are carried out as per schedule in stipulated time with quality.
• Managed team of subcontractors under me and ensured that all activities are carried out as per design.
• Monitoring material requests, equipment requests needed, and raising them to management at appropriate times.
• Accomplishment: Promoted to Project Manager on February 1, 2010.
• Joined company as Assistant Project Manager.
• Managed to accomplish upgrading works (steel works) of Penang Hill funicular train and railway project.
• Experience gained: Project cost estimation, negotiations for projects at various levels.
• Experienced in large-scale, diversified projects.

• Managing the Kuala Lumpur sales office as a business unit and to make sure the sales volume meets the target set-forth by the company.
• Overall responsible for the sales, operations and administrations of the KL region sales Office which Includes telemarketing, member services, collection and recovery, promotions and advertisement.
• To plan and organize human resource needs such as recruitment, training, motivation, rewards and penalty within the sales team
• Control of resources in terms of materials, capital (finance) and human management.
• To perform lead generations through constant exhibitions and promotional fares, credibility leads suppliers and constant member referrals.
• Constantly evaluate ambassadors’ performances and apply the relevant human resource developments such as coaching, training and counseling for improvement.
• Providing every suggestion, recommendation, feedback and solutions to the management concerns.
• Accomplishment: Promoted to Sales Manager for Central Region on May 01, 2006.
• Achieved as the Million Dollar Round Table consecutively for the year 2003, 2004, and 2005.
• Achieved yearly incentive trip to Bali, Beijing, Gold Coast and London.
• Joined the company as a Health Counsellor in year 2003.
• Experience Gained: Experienced in setting up an operational sales.
• Have the capability of performing a bigger role assigned by the management.
• Having the capabilities of handling a sales department in an organization with minimal supervision.

• Selling the vacation ownership to prospective customers within the vacation centre (indoor-sales)
• Involved in inviting own self-generated prospects
• Responsible for the sales process from lead generation, presentations and after sales service.

• Represent Metro Home in Penang to expands its companies business dealing with rental and commercial property sales in the northern region
• To procure property listings & prospects for clients
• Offering professional and value-added real estate services
• Involved in property expo like Property Fair and Exhibitions in the northern region
• Involved in sales closing, soliciting customers and also service after sale
• Providing real estate information and consultation to our clients.

• Involved in selling only general insurance for AIG
• Providing professional advice on a range of exciting and innovating financial products of AIG to the existing and new prospects in the northern region
• Developing and servicing the existing clients
• Responsible for doing prospecting, telemarketing and face-to-face sales.