FujiFlexa , Nexim Software
Chye Seng Ng
Service Manager
Summary
Dynamic Service Manager with a proven track record at Fuji SMT Sdn Bhd, enhancing customer satisfaction through innovative service strategies and effective team training. Skilled in problem-solving and relationship building, I excel in customer service management and negotiating, leading to significant improvements in service delivery and customer relations.
Overview
30
30
years of professional experience
1
1
Language
Work History
Service Manager
Fuji SMT Sdn Bhd
04.2001 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Engineering Assistant
Mastec PTE LTD
06.1995 - 01.2001
- Followed safety rules and standards, reporting concerns to management.
- Expedited issue resolution by liaising between engineers, clients, and suppliers to address concerns promptly.
- Assisted engineers during field visits to gather essential information for successful project planning and execution.
- Managed ongoing maintenance and storage of test equipment.
- Perform MI machine assembly and calibration
- Provide Solution if Customer not able to settle
Education
Engineering Mechanics
FIT
Cheras, Selangor, Malaysia04-1998
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Negotiating
Leads Generation
Software
MS Office
Interests
Good Communicator
Quick Learner
Self-Motivated
Social Skills
Timeline
Service Manager
Fuji SMT Sdn Bhd
04.2001 - Current
Engineering Assistant
Mastec PTE LTD
06.1995 - 01.2001
Engineering Mechanics
FIT
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