CHUT UMYRA ABDULLAH

• L1- Call, Chat and Email
• ( 26th June 2023 - 05th June 2024 )
• - Dedicated Customer Support Representative handling L1 support through multiple channels including phone, chat, and email. Adept at resolving customer issues, documenting interactions, and collaborating with technical teams for efficient resolutions. Committed to delivering a seamless and positive user experience.
• L2 - Logistic and MY RR Dispute
• ( 06th June 2024- 06th January 2025)
• - Results-driven L2 Logistics and Dispute Resolution Specialist with proven experience in handling Malaysia Return & Refund (MY RR) cases and complex logistics issues. Skilled in coordinating with courier partners, investigating failed deliveries, resolving disputes, and ensuring SLA adherence. Adept at balancing customer satisfaction with policy compliance.
• - L3 - Fraud Team
• ( 07th January 2025- Current )
• - L3 Fraud Operations Specialist focused on identifying and labeling fraudulent activities for regional risk assessment. Experienced in following complex guidelines to support decision-making, maintain data integrity, and help build safer platform environments through accurate manual reviews.

Detail-oriented Backend Support Executive with hands-on experience handling L2-level customer escalations for Maxis. Adept at root cause analysis, case investigation, and coordinating with cross-functional teams to resolve technical and billing issues efficiently and professionally.