Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHUN SING CHAN

CHUN SING CHAN

Customer Success Specialist
Jelutong,Pulau Pinang

Summary

Dynamic Customer Success Specialist with a proven track record at Teleperformance, recognized for enhancing response times and mentoring new hires. Skilled in dispute resolution and call management, I excel in building relationships and driving business growth through effective communication and adaptability. Committed to exceeding performance metrics and delivering exceptional customer service.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Customer Success Specialist

Teleperformance
02.2025 - Current
  • Improved response times by streamlining support processes and prioritizing urgent requests.
  • Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
  • Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.

Business Development Specialist

Melaleuca: The Wellness
05.2019 - 02.2025
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

Telemarketing Agent

Hong Leong Assurance
03.2019 - 04.2019
  • Cold called over Number potential customers per day to help with marketing efforts and increase sales.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Streamlined call scripts to maximize efficiency in addressing customer needs while adhering to company guidelines.

Education

SPM -

SMK Bandar Baru Sungai Long
Selangor

Skills

Product knowledge

Call management

Escalation management

Dispute resolution

Prioritization

Call center experience

Customer service

Data entry

Adaptability and flexibility

Active listening

Multitasking and organization

Follow-up skills

Paperwork processing

Call center operations

Microsoft outlook

Task prioritization

Stress management

Timeline

Customer Success Specialist

Teleperformance
02.2025 - Current

Business Development Specialist

Melaleuca: The Wellness
05.2019 - 02.2025

Telemarketing Agent

Hong Leong Assurance
03.2019 - 04.2019

SPM -

SMK Bandar Baru Sungai Long
CHUN SING CHANCustomer Success Specialist