Overview
Work History
Education
Skills
Timeline
Generic

Chu King Lau

Sibu

Overview

21
21
years of professional experience

Work History

Regional Manager

GD Express Sdn Bhd
1 2014 - Current
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Supervised staff to optimize brand expansion initiatives and productivity
  • Defined clear targets and objectives and communicated to other team members
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.

Head of Branch

GD Express Sdn Bhd
09.2010 - 12.2013
  • Engaged employees in business processes with positive motivational techniques
  • Interviewed and hired talented individuals, improving organizational talent, and skill set
  • Streamlined operational processes for improved efficiency
  • Consulted customers to boost sales and services
  • Resolved various issues impacting sales management and business operations
  • Enhanced customer satisfaction with responsive service and timely resolution of issues
  • Resolved problems, improved operations and provided exceptional service.

Sales Executive

Servex (M) Sdn Bhd
02.2003 - 07.2010
  • Created and implemented successful sales campaigns to drive leads and increase sales
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales
  • Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process
  • Answered customer questions about products and services, and promoted key items
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Education

No Degree A Level -

CES Group
Sibu, Sarawak
09.2010 -

High School Diploma - undefined

United College Sarawak
Sibu, Sarawak
09.2002 - undefined

MBA Business Management, Accounting And Finance -

University of Technology Sarawak
Sibu, Sarawak
02.2024 -

Skills

Active Listening

Effective Communication

Sales orientation

Operations Management

Timeline

MBA Business Management, Accounting And Finance -

University of Technology Sarawak
02.2024 -

Head of Branch

GD Express Sdn Bhd
09.2010 - 12.2013

No Degree A Level -

CES Group
09.2010 -

Sales Executive

Servex (M) Sdn Bhd
02.2003 - 07.2010

High School Diploma - undefined

United College Sarawak
09.2002 - undefined

Regional Manager

GD Express Sdn Bhd
1 2014 - Current

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Chu King Lau