Chu King Lau
Sibu
Overview
21
21
years of professional experience
Work History
Regional Manager
GD Express Sdn Bhd
1 2014 - Current
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Supervised staff to optimize brand expansion initiatives and productivity
- Defined clear targets and objectives and communicated to other team members
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Head of Branch
GD Express Sdn Bhd
09.2010 - 12.2013
- Engaged employees in business processes with positive motivational techniques
- Interviewed and hired talented individuals, improving organizational talent, and skill set
- Streamlined operational processes for improved efficiency
- Consulted customers to boost sales and services
- Resolved various issues impacting sales management and business operations
- Enhanced customer satisfaction with responsive service and timely resolution of issues
- Resolved problems, improved operations and provided exceptional service.
Sales Executive
Servex (M) Sdn Bhd
02.2003 - 07.2010
- Created and implemented successful sales campaigns to drive leads and increase sales
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process
- Answered customer questions about products and services, and promoted key items
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
No Degree A Level -
CES Group
Sibu, Sarawak 09.2010 -
High School Diploma - undefined
United College Sarawak
Sibu, Sarawak 09.2002 -
MBA Business Management, Accounting And Finance -
University of Technology Sarawak
Sibu, Sarawak 02.2024 -
Skills
Active Listening
Effective Communication
Sales orientation
Operations Management
Timeline
MBA Business Management, Accounting And Finance -
University of Technology Sarawak
02.2024 -
Head of Branch
GD Express Sdn Bhd
09.2010 - 12.2013
No Degree A Level -
CES Group
09.2010 -
Sales Executive
Servex (M) Sdn Bhd
02.2003 - 07.2010
High School Diploma - undefined
United College Sarawak
09.2002 -
Regional Manager
GD Express Sdn Bhd
1 2014 - Current