Chui Chern Bok
Malaysia,Penang
Summary
Dynamic professional with a proven track record in administrative support and customer relations, notably at Nam Loong Chinese Restaurant. Skilled in multi-line telephone systems and effective communication, I excel in enhancing customer satisfaction and improving performance. Demonstrated ability to manage tasks efficiently, achieving significant results in fast-paced environments.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Receptionist
Nature Fruit Farm
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist Part Time
True Thai
01.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Manager
Nam Loong Chinese Restaurant
01.2019 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Diploma Of Public Relation - Mass Communication
Tunku Abdul Rahman College
Penang Malaysia07.2013
Timeline
Receptionist
Nature Fruit Farm
03.2023 - Current
Receptionist Part Time
True Thai
01.2022 - 01.2023
Manager
Nam Loong Chinese Restaurant
01.2019 - 01.2023
Diploma Of Public Relation - Mass Communication
Tunku Abdul Rahman College
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