Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Chua Jia Yunn

Chua Jia Yunn

Pharmacist
488 Taman Asean, Jalan Malim, 75250 Melaka

Summary

Dedicated Pharmacist offering 15 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators.

Overview

15
15
years of professional experience

Work History

Branch Manager

Caring Pharmacy Sdn Bhd
02.2010 - Current
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Consulted customers to boost product sales and services.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.

Education

Bachelor of Pharmacy - Pharmacy

University Malaya
04.2001 -

Skills

Customer service

Branch operations management

Relationship building and management

Sales development

Coaching and mentoring

Verbal/written communication

Multilingual in English, Bahasa Malaysia and Mandarin

Excellent communication skills

Deductive reasoning

Resourceful nature

Additional Information

Member of Malaysian Pharmaceutical Society

Attended many seminars, conferences and webinars focusing on key management of medical conditions such as metabolic diseases, asthma, eczema, wound care and others in order to improve patient outcomes

Timeline

Branch Manager

Caring Pharmacy Sdn Bhd
02.2010 - Current

Bachelor of Pharmacy - Pharmacy

University Malaya
04.2001 -
Chua Jia YunnPharmacist