Chua Jia Yunn

Branch Manager

Caring Pharmacy Sdn Bhd

02.2010 - Current

Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Consulted customers to boost product sales and services.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.