Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Accomplishments
Timeline
Hi, I’m

Christy Tekot Swilten Salleh

Assistant Operations Manager
Kuala Lumpur
Christy Tekot Swilten Salleh

Summary

Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
years of professional experience
14
years of post-secondary education
4

Languages

Work History

Apollo One Studio Sdn. Bhd.
Kuala Lumpur

Assistant Operations Manager
01.2023 - Current

Job overview

  • Coordinated with General Manager in different operational issues and promotional activities.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Apollo One Studio Sdn. Bhd.
Kuala Lumpur

Senior Operation Executive
01.2022 - 12.2022

Job overview

  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Defined logistics strategy within company policies and procedures for effective integration of logistics operations.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Created reports to provide insights into logistics operations and performance.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Built and established relationships with staff and vendors.
  • Created and managed budgets related to logistics and transportation.

Apollo One Studio Sdn. Bhd.
Kuala Lumpur

Chief of Staff
03.2021 - 12.2021

Job overview

  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Management and Science University (MSU) Shah Alam
Selangor

Lecturer
01.2019 - 12.2019

Job overview

  • Prepare and deliver lectures and tutorials, develop curricula and course materials, collaborate with other academics and lecturers to improve teaching methods and expand knowledge base.
  • Created and designed quizzes, tests and projects to assess student knowledge.
  • Participated and led committee meetings to remain aware of developments in subject.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

MASwings Sdn. Bhd
Kuching

Flight Stewardess
01.2016 - 08.2017

Job overview

  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

PULLMAN Hotel
Kuching

Corporate Sales Executive
08.2015 - 12.2015

Job overview

  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sarawak Cultural Village (SCV)
Kuching

Intern
08.2014 - 03.2015

Job overview

  • Experience working in a tourism and service industries
  • Involved in administration works, tour guide for tourists, part of crew event management (e.g.: Theme Party), rebranding and promoting Sarawak Cultural Village, banners design using ADOBE Photoshop as well as seeking sponsorship for Mysterious Music Festival 2014.
  • Analyzed problems and worked with teams to develop solutions.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Explored new technologies and approaches to streamline processes.

Novotel Hotel Kota Kinabalu
Sabah

Intern
11.2013 - 01.2014

Job overview

  • Attach in Front Office Department- assist check in and check out, settle payment transaction and guest operator as well as aid customer inquiries
  • Attach in Housekeeping Department- lobby inspection and maintain room cleanliness.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained transaction security by verifying payment cards against identification.

Celcom (Ee Hin Telco Centre) Sri Aman
Sarawak

Customer Service Agent
06.2011 - 09.2011

Job overview

  • Communicated with clients regarding account services, statements, and balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed bill payment and perform online flight booking (individual and group).
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Kentucky Fried Chicken (KFC) Sdn. Bhd. Sri Aman
Sarawak

Waitress
01.2011 - 05.2011

Job overview

  • Serve patrons at the dining table and maintaining outlet cleanliness.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

AVON Cosmetic Sri Aman
Sarawak

Shop Assistant
01.2010 - 05.2010

Job overview

  • Completed daily tasks accurately and on-time to support shop needs.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Responsible for stock control and management, cash processing and card payments, managing customers queries and complaints.
  • Checked incoming orders and organized new stock.
  • Greeted customers entering store and offered assistance with requirements.
  • Helped managers with daily checklists and last-minute requirements.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Supported production needs by performing routine tasks using standard procedures and equipment.

Education

Universiti Teknologi MARA
Shah Alam

Master of Arts from Tourism Management
09.2017 - 10.2019

University Overview

GPA: 3.69/4.0, First Class Upper

  • Awarded Gold for International Invention & Innovative Competition (InIIC2018)

Universiti Teknologi MARA
Kota Kinabalu

Bachelor of Arts from Tourism Management
09.2012 - 09.2015

University Overview

GPA: 3.13/4.0

  • CGPA above 3.0 Student Award for Undergraduate Study for every consecutive semester (2012-2015)
  • Member of Toastmaster Club
  • Completed professional development course
  • Committee member of Seminar on Professionalism in Profession
  • Awarded the highest achievement in Front Office Management Subject
  • Participate in "Kejohanan Sukan Mahasiswa (SUPERMITS) 2013

Sijil Pelajaran Tinggi Malaysia (STPM)
Sri Aman Sarawak

GED
01.2011 - 12.2012

University Overview

GPA: 3.0/4.0

3B, 1C

Sekolah Menengah Kebangsaan
Sri Aman Sarawak

Sijil Pelajaran Malaysia (SPM)
01.2010 - 12.2011

University Overview

4A, 3B and 2C

Sekolah Menengah Kebangsaan
Sri Aman Sarawak

Penilaian Menengah Rendah
01.2005 - 12.2009

University Overview

3A, 5B

Skills

    Microsoft Word, PowerPoint and Excel

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Additional Information

Additional Information
  • Top 5th Miss Tourism Benak at Pesta Benak Sri Aman, Sarawak (2013) Winner for Kumang Gawai Simanggang State during Sarawak Dayak National Union (SDNU) Annual Dinner (2012) 2nd Runner Up Kumang Gawai State Level in Sibu, Sarawak (2012)

Interests

Photography and videography

Scuba diving

Hiking

Baking

Reading

Accomplishments

Accomplishments
  • Organized “Karnival Sukan Rakyat” at UITM Puncak Alam (2018)
  • Coordinated Corporate Social Responsibility (CSR) project at Melaka River (2017)
  • Attended 8th Muslim World Biz 2017 Conference & Exhibition in Kuala Lumpur
  • Liaison Officer for 4th International Conference on Tourism Research (4ICTR) in Kota Kinabalu, Sabah (2014)
  • Event Crew for International Mountain Day (IMD) at Kinabalu Park, Sabah (2014)
  • Liaison Officer for VVVIP Majlis Sukan Antara Universiti-Universiti, Sabah (2014)
  • Conducted LEtS (Love Earth Thru Society) project in UiTM Sabah in collaboration with IM4U (2014)
  • Participated in Volunteerism IM4U at Kota Belud, Sabah (2014)
  • Organized Professional Grooming and Etiquette Seminar in collaboration with Shangri- La Rasa Ria Tuaran Sabah & Avon Cosmetics (2014)
  • Conducted Volunteerism LEtS (Love Earth Thru Society) project at Mantanani Island, Kota Belud Sabah (2015)
  • Participated in FIT Malaysia featuring Khairy Jamaluddin, Minster of Youth and Sports in Kota Kinabalu, Sabah (2014)
  • Participated in “Kupi Table Dialogue” featuring Khairy Jamaluddin, Minister of Youth and Sports in Kota Kinabalu, Sabah (2014)
  • Participated in Kejohanan Sukan Mahasiswa (SUPERMITS)- basketball at UiTM Sabah (2013)
  • Committee member of Prefectorial Board of SMK Simanggang (2005 – 2009)
  • Represented faculty and school in various sports competition such as basketball, volleyball and athletics (2005 – 2009)
  • Vice President of Girl Guide, Committee Member of Tourism Club and Petanque Club of SMK Simanggang, Sri Aman (2005 – 2009)

Timeline

Assistant Operations Manager
Apollo One Studio Sdn. Bhd.
01.2023 - Current
Senior Operation Executive
Apollo One Studio Sdn. Bhd.
01.2022 - 12.2022
Chief of Staff
Apollo One Studio Sdn. Bhd.
03.2021 - 12.2021
Lecturer
Management and Science University (MSU) Shah Alam
01.2019 - 12.2019
Universiti Teknologi MARA
Master of Arts from Tourism Management
09.2017 - 10.2019
Flight Stewardess
MASwings Sdn. Bhd
01.2016 - 08.2017
Corporate Sales Executive
PULLMAN Hotel
08.2015 - 12.2015
Intern
Sarawak Cultural Village (SCV)
08.2014 - 03.2015
Intern
Novotel Hotel Kota Kinabalu
11.2013 - 01.2014
Universiti Teknologi MARA
Bachelor of Arts from Tourism Management
09.2012 - 09.2015
Customer Service Agent
Celcom (Ee Hin Telco Centre) Sri Aman
06.2011 - 09.2011
Sijil Pelajaran Tinggi Malaysia (STPM)
GED
01.2011 - 12.2012
Waitress
Kentucky Fried Chicken (KFC) Sdn. Bhd. Sri Aman
01.2011 - 05.2011
Sekolah Menengah Kebangsaan
Sijil Pelajaran Malaysia (SPM)
01.2010 - 12.2011
Shop Assistant
AVON Cosmetic Sri Aman
01.2010 - 05.2010
Sekolah Menengah Kebangsaan
Penilaian Menengah Rendah
01.2005 - 12.2009

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Christy Tekot Swilten SallehAssistant Operations Manager