CHRISTOPHER JACOB GOPAL
Financing & Securities Services DDQ Manager
Kajang
Summary
Experienced professional with a background in Psychology and an MBA, offering a unique blend of analytical thinking and emotional intelligence. Specializing in understanding human behavior and decision-making processes to address business challenges holistically. Able to drive strategic initiatives that deliver results while prioritizing employee well-being. Seeking to leverage diverse skill set in a dynamic and collaborative work environment to make a meaningful impact.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
24
24
years of post-secondary education
3
3
Languages
Work History
Financing & Securities Services DDQ Manager
Standard Chartered Bank Malaysia
02.2022 - Current
- Company Overview: Corporate & Investment Banking (CIB)- Financial Markets & Securities Services
- Partner with Sales, Business Account Managers, Product teams and other subject matter experts to drive and deliver responses to Due Diligence Questionnaires, across Investors, Banks, and Broker Dealers (BBD) and Strategic Investors Group (SIG) segment for the Financing and Securities services products.
- Use the proposal management best practice framework, project manage all teams within the DDQ project – across geographies and time zones – to ensure the client’s deadline is met, while maintaining the highest quality output.
- Work closely with subject matter experts across corporate and business functions – both globally and in-country – to produce accurate responses for the client, clearly articulating financing & securities services solutions in a consistent and client centric manner.
- Maintain and update DDQ statistics and reporting and analysis.
- Provides MIS on the functionality of the Proposals team.
- Periodically reviews process to ensure optimal efficiency.
- Reviews and updates operating model and processes for DDQ team.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Deliver each response with the highest quality standards in line with best practices and in conjunction with key stakeholders.
- Corporate & Investment Banking (CIB)- Financial Markets & Securities Services
Securities Services Proposal Support Manager
Standard Chartered Global Business Services (GBS)
Kuala Lumpur, Kuala Lumpur
04.2020 - 02.2022
- Company Overview: Corporate, Commercial and Institutional Banking - Financial Markets & Securities Services
- Partner with Sales, Business Account Managers, Product teams and other subject matter experts to drive and deliver responses to Request for Proposal (RFPs) and Request for Information (RFIs), across Investors and Intermediaries (I&I) segment within Securities Services covering both new and retention business.
- Use the proposal management best practice framework, project manage all teams within RFP/RFI project – across geographies and time zones – to ensure the client’s deadline is met, while maintaining the highest quality output.
- Work closely with subject matter experts across corporate and business functions – both globally and in-country – to produce and present the most compelling solutions/responses for the client, clearly articulating competitive and bespoke securities services solutions in a client centric manner.
- Support the Proposal and Content Management Team in Singapore and subject matter experts to create new content and segment/industry value propositions, update and enhance the quality of content database on an ongoing and timely basis.
- Maintain and update RFP and DDQ statistics and reporting and analysis.
- Promote utilization of Sales point (online central repository of TB content) through internal workshops and other internal communication initiatives.
- Drive and maintain standards on all deliverables and identify, develops and utilizes best practices including templates, proposal writing, consistency, clarity and tone.
- Under the governance and agreed SLA with the Proposal and Content team in Singapore, drive and deliver responses for Securities Services clients’ DDQs globally.
- Monitor the DDQ team performance to ensure they are in line with our best practice framework ensuring client’s deadlines are met while maintaining the highest quality output.
- Corporate, Commercial and Institutional Banking - Financial Markets & Securities Services
Specialist
Financial Crime Surveillance Operations (FCSO)
07.2018 - 04.2020
- Specialized in the identification of unusual customers behaviors of the NCB customers segments being Retail, Private Banking and Corporate.
- Conduct research perform due diligence on Standard Chartered clients.
- Meet service level agreement regarding investigation upon stakeholders.
- Ensure regulators requests received from country relating to AML are promptly attended.
- Analyze alerts and investigate transactional activities.
Assistant Manager
Citigroup Transaction Services Management (CTSM)
Kuala Lumpur, Kuala Lumpur
11.2016 - 06.2018
- (Securities Services Operation – SSO) Primary role is to provide timely custody account safekeeping & messaging service in KL SSO for the purpose of individual and corporate investment holdings for SG/HK Global Window & Direct Custody clients.
- Daily operation including: - process client’s request in : Opening/ amendment/ closure of custody safekeeping accounts.
- Set up outgoing Settlement/ Corporate Actions/ Accounts Holding Statement message.
- Respond to internal enquiries of our custody Account Opening process, system set up and turnaround time.
- Process daily production request that is pertaining to custody accounts to ensure that it is completed within service level cut-off time.
Assistant Manager
Citigroup Transaction Services Management (CTSM)
Kuala Lumpur, Kuala Lumpur
11.2016 - 06.2018
- (Process: Anti-Money Laundering – AML) Investigate Citibank’s client transaction for Money Laundering.
- Complete all levels review of customer transaction which is alerted. This involves analyzing alerts and investigating transactional activities to detect suspicion of money laundering or terrorist financing activities.
- Conduct searches, perform due diligence, gather data and record evidence leading up to the investigation.
- Report potential unusual client activities.
- Conduct alert investigation using global standard policies, procedure and tools and meet internal and external regulatory requirements.
- Meet Service Level agreement (turnaround time) for cases reviewed.
- Meet productivity and quality targets set.
Global Support Executive
HSBC Data Processing Malaysia (HDPM)
Cyberjaya, Selangor
03.2015 - 11.2016
- (Foreign Exchange – FX) Back-end processing for HSBC Oman, Bahrain, Palestine, Qatar & UAE Branch.
- Process all FX related client instruction, settlements trades and cooperate event deals.
- Execute Ad-Hoc task given by other teams.
- Ensuring daily (BAU) task are being carried out as per Service Level Agreement (SLA) and Process Level Agreement (PLA).
- Escalate & investigate queries from branch.
- (Broker Outsourcing Securities Services – BOSS) Provide back-end office operation for Singapore Securities Services (HCPT).
- Process Pre-Matching trades.
- Process Settlements trades.
- Perform Reconciliation.
- Cash Processing.
Assistant Producer NTV7
Media Prima Berhad
Petaling Jaya, Selangor
02.2013 - 07.2014
- Assist the Producer to prepare news bulletin the sports segment for the daily 7 Edition news bulletin at 8pm. The tasks included: Processing general news, Business news, Sports news, Entertainment news.
- I am specialized in sports stories such as football (EPL, Spanish La Liga, Italian League, German League and Malaysian League), tennis, golf, badminton and other categories.
- Some of the sports coverage I have done include news updates for the 2013 SEA Games and 2014 FIFA World Cup.
Production Assistant
Primeworks Studios
04.2012 - 01.2013
- Worked under the program “Spell It Right” and “Soccer Kids”.
- Assist in preparing script for the host.
Survey Agent
Access Milinea Marketing
03.2011 - 12.2012
- Worked as a Public Relation spokesperson for the Marketing and Communication Department.
- Conducted various customer surveys with customers for various products and services.
Internship
Primeworks Studios
01.2012 - 04.2012
- Worked as a Public Relation spokesperson for the Marketing and Communication Department.
- Assist in preparing script for the host.
Education
MBA - Business Administration
UNITAR Education Group
Kuala Lumpur, Malaysia 04.2001 -
BACHELOR OF PSYCHOLOGY - Psychology
Edmonton University
Kuala Lumpur, Malaysia 04.2001 - 01.2014
DIPLOMA IN PSYCHOLOGY - Psychology
SEGi University College Subang Jaya
Subang Jaya, Selangor, Malaysia06-2012
Skills
Proficient in MS Word
Proficient in MS Excel
Microsoft PowerPoint proficiency
Collaborative team management
Process optimization expertise
Organizational strategy development
Analytical decision-making
Financial planning
Project coordination
Accomplishments
- Standard Chartered Malaysia Bankers Union Exc Committee member since 2022.
- Completed a Talent Assignment project at Standard Chartered Bank DIFC for 3 week in April 2025.
- Active 10km Marathon Runner.
- Hiked up several high profile Volcanic Mountains.
Personal Information
- Age: 37
- Date of Birth: 03/16/88
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
Timeline
Financing & Securities Services DDQ Manager
Standard Chartered Bank Malaysia
02.2022 - Current
Securities Services Proposal Support Manager
Standard Chartered Global Business Services (GBS)
04.2020 - 02.2022
Specialist
Financial Crime Surveillance Operations (FCSO)
07.2018 - 04.2020
Assistant Manager
Citigroup Transaction Services Management (CTSM)
11.2016 - 06.2018
Assistant Manager
Citigroup Transaction Services Management (CTSM)
11.2016 - 06.2018
Global Support Executive
HSBC Data Processing Malaysia (HDPM)
03.2015 - 11.2016
Assistant Producer NTV7
Media Prima Berhad
02.2013 - 07.2014
Production Assistant
Primeworks Studios
04.2012 - 01.2013
Internship
Primeworks Studios
01.2012 - 04.2012
Survey Agent
Access Milinea Marketing
03.2011 - 12.2012
MBA - Business Administration
UNITAR Education Group
04.2001 -
BACHELOR OF PSYCHOLOGY - Psychology
Edmonton University
04.2001 - 01.2014
DIPLOMA IN PSYCHOLOGY - Psychology
SEGi University College Subang Jaya
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