Christopher Tan Gui Heng
Store Manager
Butterworth, Penang
Summary
Dynamic retail professional with extensive experience at Samsung Experience Store, excelling in customer service management and team development. Proven track record in enhancing customer satisfaction through effective employee training and operational excellence. Skilled in retail inventory management, driving sales growth, and fostering a loyal customer base.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Store Manager
Samsung Experience Store
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Retail Assistant
Samsung Experience Store
07.2020 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered incoming calls and emails to provide product information, features and benefits.
- Gathered customer feedback to inform future business decisions and improve service delivery.
Education
Deploma - Music Production
UTM
Johor 04.2001 -
Certificate - Music Production
UTM
Johor 04.2001 -
UEC -
Han Chiang High School
Penang Island 04.2001 -
Skills
Sales expertise
Customer service management
Retail sales techniques
Employee training
Staff management
Store operations
Shift scheduling
Problem-solving
Team development
Retail inventory management
Customer feedback analysis
Relationship building and management
Timeline
Store Manager
Samsung Experience Store
04.2023 - Current
Retail Assistant
Samsung Experience Store
07.2020 - 03.2023
Deploma - Music Production
UTM
04.2001 -
Certificate - Music Production
UTM
04.2001 -
UEC -
Han Chiang High School
04.2001 -
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