CHRISTOPHER SAIMAN
Service Assistant Manager
Subang Jaya, Selangor
Summary
Enhance and advance myself in the field to make professional career Develop and maintain excellent performances including giving ideas on productivity Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
3
3
Languages
Work History
ASSISTANT SERVICE MANAGER
MBF Automobile Sdn Bhd (MBF Holdings)
01.2023 - Current
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
SERVICE ENGINEER
Honda Car Express
1 2010 - 1 2017
- Minor and major car maintenance service, Minor and major repair, Car test drive with customer
SERVICE EXECUTIVE
PROTON Lon G Puncak Sdn Bhd
01.2021 - 01.2023
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
SERVICE ADVISOR
Proton Prismara
01.2019 - 01.2021
- Communicating with customer to determine which repair are necessary, Submitting work orders with job controller, Working with technicians to convey the customers concerns with accurate repair description, Maintaining positive customer relationship to ensure repeat business, Raise spare parts orders and document invoice and warranty, Greet customers, Monitoring service advisor and technicians, Conduct briefing, Monitoring sales, Follow-up on spare parts back order
SERVICE ADVISOR
Honda Car Express
01.2017 - 01.2019
- Greet customers and listening to request scheduling appointments, Ensure customer service by working with customers to determine their vehicle issues and problems, determine the repair timeline, Working with technicians to convey the customers concerns with accurate repair description, Maintaining positive customer relationship to ensure repeat business, Raise spare parts orders and document invoice and warranty
Education
AUTO PRIMA TECHNOLOGY
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SEK MEN SULTAN SULAIMAN SHAH BESTARI JAYA
Skills
Customer service focus
Technical knowledge
Team building expertise
Staff Training and Development
Operation Monitoring
Positive Attitude
Problem-Solving
Team Leadership
Additional Information
PERSONAL STRENGTH: FAST LEARNER, RESULT ORIENTATED, TEAM PLAYER.
Personal particulars
AGE : 34
RELIGION :CHRISTIAN
RACE : INDIAN
IC : 900603-14-5801