Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Christopher Maria Soosa

Christopher Maria Soosa

Head Of Golf, Membership & Marcom Dept.
Cheras, Selangor,10

Summary

Motivated undergraduate with a passion for continuous learning, expanding knowledge, and connecting with positive individuals. Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history of balancing team performance, customer service targets, and business objectives. Decisive leader with good planning and organizational skills, dedicated to working closely with employees to maximize productivity and optimize procedures.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Membership, Marketing & Communications Dept Head

Kelab Golf Negara Subang (Subang National Golf Club)
12.2024 - Current
  • Responsible day to day operation of Membership Department.
  • Provide necessary information to employee and new member candidates on club requirements and formalities for a successful membership application.
  • Prepare monthly Membership reports and demographics for Membership Sub-Committee.
  • Study current membership trends and propose improvement action to Management for continual improvement.
  • Constantly review from time to time the list of members under delisted, deceased (with Probate) and deceased (without Probate) to carry out necessary follow-ups.
  • Ensure proper collection of data and ensure updated members data are maintained in the system.
  • Responsible day to day operation of Marketing & Communications Department.
  • Overseeing the Marketing aspect for the club’s brand and revenue generating departments across 3 social media platforms with a Marcom Team.
  • Prepare quarterly Club Circular reports on events highlights for Admin Sub-Committee.
  • Responsible for timely notices and relevant communications are out to members on any new updates and highlights across all departments.
  • Constantly review from time to time the list of social media postings to keep it current.
  • Ensure the English is correct in notices, social media captions and all relevant posters before it is communicated to all members.
  • Increased brand awareness by developing and executing strategic marketing campaigns.
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.

Head of Golf Dept.

Kelab Golf Negara Subang (Subang National Golf Club)
06.2023 - 12.2024
  • Responsible day to day operation of Golf Department.
  • Provide necessary information to employee and customers on club sports events and activities as and when required.
  • Prepare daily, weekly and monthly golfing activities reports.
  • Study current golf operations and propose improvement action to Management for continual improvement.
  • Constantly review from time to time the system of operation for smooth operation.
  • Ensure proper scoring, handicap and caddie monitoring system (either manual or computerize) are maintained.
  • To discuss regularly with Course Superintendent on Course condition and requirement for golf events.
  • Carry out regular check on course condition and report to respective department for repair and improvement.
  • Ensure the maintenance of member handicap according to the latest USGA handicapping system.
  • Make arrangement for Golf Tournament or Corporate Events, Golf Reservation, Golf Seminar/Clinic, Handicap and Proficiency Test.
  • Ensure Golf Lesson, Proficiency and Handicap test conduct is in accordance with the club byelaws.
  • Attending complaints, grievances and suggestions from golfers.
  • Staff Management and Development.
  • To conduct hiring, performance appraisal and counselling as and when required.
  • Establish and maintain employee relations resolve grievances amongst Golfing Department’s staffs.
  • Ensure in identifying training needs for Golfing Department.
  • Ensure in maintaining appropriates standard of conduct, dress, hygiene, uniforms, appearance and conduct of departmental staff.
  • Ensure information flow amongst department’s staff is smooth by having weekly meeting.
  • To provide job training to new employee.
  • Others
  • Developing, implementing and monitoring effective business strategies for Company and cost cutting in overall expenditure.
  • To plan yearly club fixtures with course superintendent, F&B department and social, sports & recreation team.
  • To monitor overall Profit and Loss and recommending course of action to improve or achieve financial goals.
  • Perform other duties as and when required by the Management.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Golf Operations Manager

The Royal Selangor Golf Club
07.2020 - 06.2023
  • Responsible day to day operation of Golfing Department.
  • Ensure inventory of stock for respective section are sufficient for daily operation.
  • To ensure the cleanliness of caddie master, starter hut and driving range.
  • Provide necessary information to employee and customers on club sports events and activities as and when required.
  • Prepare daily, weekly and monthly golfing activities reports.
  • Arrange sufficient manpower for daily operation.
  • Ensure all equipment, vehicle and buggies are in good conditions before and after use and ensure record in maintain and update.
  • Study current golf operations and propose improvement action to Management for continual improvement.
  • Constantly review from time to time the system of operation for smooth operation.
  • Ensure proper scoring, handicap and caddie monitoring system (either manual or computerize) are maintained.
  • To discuss regularly with Senior Course Superintendent on Course condition and requirement for golf events.
  • Carry out regular check on course condition and report to respective department for repair and improvement.
  • Ensure the maintenance of member handicap according to the latest USGA handicapping system.
  • Make arrangement for Golf Tournament or Competition, Golf Reservation, Golf Seminar/Clinic, Handicap and Proficiency Test.
  • Ensure Golf Lesson, Proficiency and Handicap test conduct is in accordance with the club byelaws.
  • Attending complaints, grievances and suggestions from golfers.
  • Staff Management and Development.
  • To conduct hiring, performance appraisal and counselling as and when required.
  • Establish and maintain employee relations resolve grievances amongst Golfing Department’s staffs.
  • Ensure in identifying training needs for Golfing Department.
  • Ensure in maintaining appropriates standard of conduct, dress, hygiene, uniforms, appearance and conduct of departmental staff.
  • Ensure information flow amongst department’s staff is smooth by having weekly meeting.
  • To provide job training to new employee.
  • Review staffs leave application and checking staff daily attendance.
  • Others
  • Developing, implementing and monitoring effective business strategies for Company and cost cutting in overall expenditure.
  • To monitor overall Profit and Loss and recommending course of action to improve or achieve financial goals.
  • Perform other duties as and when required by the Management.

Golf Shop Manager

MST GOLF Sdn. Bhd
05.2019 - 06.2020
  • Responsible day to day operation of Golf Shop.
  • To achieve daily and weekly shop sales target.
  • Ensure inventory of stock for respective section are sufficient for daily operation.
  • To ensure the cleanliness of golf shop.
  • Provide necessary information to employee and customers on latest promotions and sales as and when required.
  • Prepare daily, weekly and monthly golf shop reports.
  • Arrange sufficient manpower for daily operation.
  • Supervise and ensure golf consultants / sales staff carry out their duties and responsibilities effectively and efficiently.
  • Ensure all equipment and demo clubs are in good conditions before and after use and ensure record in maintain and update.
  • Study current golf market and propose improvement action to Management for continual improvement.
  • Constantly review from time to time the system of operation for smooth operation.
  • Ensure proper POS system is maintained.
  • To discuss regularly with merchandiser on latest products.
  • Attending customer complaints and product defect for return exchange of items.
  • Staff Management and Development.
  • To conduct performance appraisal and counselling as and when required.
  • Establish and maintain employee relations resolve grievances amongst shop sales staffs.
  • Ensure in identifying training needs for sales staffs.
  • Ensure in maintaining appropriates standard of conduct, dress, hygiene, uniforms, appearance and conduct of departmental staff.
  • Ensure information flow amongst department’s staff is smooth by having daily briefing.
  • To provide job training to new employee.
  • Review staffs leave application and checking staff daily attendance.
  • Others
  • Developing, implementing and monitoring effective business strategies for Company and cost cutting in overall expenditure.
  • To monitor overall Profit and Loss and recommending course of action to improve or achieve financial goals.
  • Perform other duties as and when required by the Management.

Golf Operations Manager

Tanjong Puteri Golf Resort
08.2018 - 05.2019
  • Responsible day to day operation of Golfing Department.
  • Ensure inventory of stock for respective section are sufficient for daily operation.
  • To ensure the cleanliness of golfing registration area.
  • Provide necessary information to employee and customers on resort events and activities as and when required.
  • Prepare daily, weekly and monthly golfing activities reports.
  • Ensure operations and activities of golf registration are meeting the ISO quality standard.
  • Arrange sufficient manpower for daily operation.
  • Supervise and ensure golf registration staffs carry out their duties and responsibilities effectively and efficiently.
  • Ensure all equipment, vehicle and buggies are in good conditions before and after use and ensure record in maintain and update.
  • Study current golf operations and propose improvement action to Management for continual improvement.
  • Constantly review from time to time the system of operation for smooth operation.
  • Maintain smooth booking system for the usage of golf course.
  • Ensure proper scoring system (either manual or computerize) are maintained.
  • To discuss regularly with Course Superintendent on Course condition and requirement.
  • Carry out regular check on course condition and report to respective department for repair and improvement.
  • Ensure the maintenance of member handicap according to the USGA handicapping system.
  • Make arrangement for Golf Tournament or Competition, Golf Reservation, Golf Seminar/Clinic, Handicap and Proficiency Test.
  • Ensure Golf Lesson, Proficiency and Handicap test conduct is in accordance with the ISO procedures.
  • Attending complaints and grievances from golfers.
  • Staff Management and Development.
  • To conduct hiring, performance appraisal and counselling as and when required.
  • Establish and maintain employee relations resolve grievances amongst Golfing Department’s staffs.
  • Ensure in identifying training needs for Golfing Department.
  • Ensure in maintaining appropriates standard of conduct, dress, hygiene, uniforms, appearance and conduct of departmental staff.
  • Ensure information flow amongst department’s staff is smooth by having weekly meeting or daily briefing.
  • To provide job training to new employee.
  • Review staffs leave application and checking staff daily attendance.
  • Others
  • Developing, implementing and monitoring effective business strategies for Company and cost cutting in overall expenditure.
  • To monitor overall Profit and Loss and recommending course of action to improve or achieve financial goals.
  • Perform other duties as and when required by the Management.

Golf Operations Executive

The Els Club Teluk Datai managed by Troon
10.2015 - 07.2018
  • Tournament Coordinator – specifics include organising all groups/outings on event date.
  • Prepare staff deployment role and facility arrangements for participants.
  • Coordination and maintenance of accurate records of rental clubs and servicing customers.
  • Periodic supervision and ensuring the overall upkeep of the clubhouse, cart storage area and car parking area.
  • Inventories upkeep and control of all guests’ golf sets and supplies checks.
  • Regular and periodic monitoring and policing of all players golfers including checks on service activities and etiquette management.
  • Attending to routine system education of players concerning course policies, current cart policies and rules on speed of play.
  • Assist and oversee on food and beverage supplies and procurement and stocks checks and monitor outlet activities.
  • Coordination and management of hiring, training, planning, assigning, and directing work force. Evaluation of staff performance and reward assessment.
  • Disciplinary evaluations and enforcements. Day to day addressing of complaints and problem solving.
  • Management of departmental members including: guest services team leaders, guest services attendants, golf shop attendants, facilities supervisor and locker room attendants.
  • Monitoring and preparation of business volume forecasts and roster plans in accordance to income and revenue relative to areas of manpower, productivity, costs and other expenses.
  • Establish and prepare merchandising plans, implement action steps and adjust plans towards achieving progress and goal results.
  • Maintaining effective stock levels and ensuring stock presentations are appropriate in line for all seasons.
  • Maintain excellent golf pro shop merchandise to the satisfaction of members and guests expectations with income generations being basis of forward planning.
  • Work and coordinate with golf operations Manager on “open to buy” and buying strategies.
  • Receive merchandise, price merchandise, enter into POS system, and monitor inventory levels.
  • Present merchandise in attractive displays and rotate thus keeping pro shop on a fresh out look.
  • Work closely with the accounting office on accounts receivable and accounts payable issues.
  • Create weekly displays showcasing new and unique products.
  • Ensure stockrooms are kept organized so that items are easily located.
  • Ensure follow-up checks on past, orders due and those cancelled are effectively communicated on time.
  • Cross Exposure Training at The Els Club Desaru Coast Assisted in Retail planning for the Desaru Coast golf shop.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.

Management Trainee - Golf Operations

The Els Club Teluk Datai (managed by Troon)
10.2014 - 09.2015
  • Bag drop attendant (greeting guest on arrival, tagging their golf bags, escort the guest to the golf shop for registration).
  • Staging attendant (assigning guest their respective golf carts, cleaning guest-rental golf clubs).
  • Golf Starter (explaining daily golf course information, setting the golf carts GPS).
  • Golf Course Marshal (to ensure on course pace of play is smooth)
  • Driving range attendant (setting up each range bay) and supervision.
  • Cart barn attendant/floater (to ensure all laundry is done, buggy setup and cleaning, cold towel preparation).
  • Golf Operations administrative (preparing monthly roster for all guest services attendant and golf shop attendant.
  • Preparing weekly duty roster for all guest services attendant, providing associates on the job training and briefing daily, monthly associates review conducted with golf operations manager.
  • Preparing tournaments materials such as ropes, measuring tapes and etc. for golf tournaments novelties, to ensure cart barn store inventory is updated and place order to replenish stock).
  • Golf Reservations (answering phone calls and emails, creating reservations using EzLinks software, creating proforma invoice for group events).
  • Golf Shop Cashier (check in guests using EzLinks software, and do the cashiering using Jonas system).
  • Golf Shop Merchandising (creating barcode, displaying and upselling merchandise, creating Troon rewards membership, monthly stock take and inventory count).

Education

Associate Degree in Applied Business - Golf Complex Operations and Management

Golf Academy of America
San Diego, CA
01.2011 - 01.2013

Diploma in Hospitality Management - Hospitality Management

Taylor’s University
01.2008 - 01.2010

Completed SPM - undefined

Sri Kuala Lumpur Secondary School
Subang Jaya, Selangor D.E

Skills

Effective resource allocation

References

  • Ramesh, Menon, General Manager, (+6) 03 - 8603 7284, 016 – 982 0819, Kelab Golf Negara Subang, Selangor, Malaysia
  • Zainurin, Jaafar, CEO, Business Development, zaijaafar@mie.com.my, (03) – 8074 6805, 012 – 329 9957, MIE Corporate Holdings Sdn. Bhd., Wisma MIE, Level 10, Puchong, Selangor
  • Saharudin, Kamarudin, Club Manager, sharudin.kamarudin@elsclubmalaysia.com, (+6) 04 – 959 2700, 012 - 322 1535, The Els Club Teluk Datai, Pulau Langkawi, Kedah, Malaysia
  • Stewart, Ginn, Personal Golf Coach, 012 - 262 1949

Timeline

Membership, Marketing & Communications Dept Head

Kelab Golf Negara Subang (Subang National Golf Club)
12.2024 - Current

Head of Golf Dept.

Kelab Golf Negara Subang (Subang National Golf Club)
06.2023 - 12.2024

Golf Operations Manager

The Royal Selangor Golf Club
07.2020 - 06.2023

Golf Shop Manager

MST GOLF Sdn. Bhd
05.2019 - 06.2020

Golf Operations Manager

Tanjong Puteri Golf Resort
08.2018 - 05.2019

Golf Operations Executive

The Els Club Teluk Datai managed by Troon
10.2015 - 07.2018

Management Trainee - Golf Operations

The Els Club Teluk Datai (managed by Troon)
10.2014 - 09.2015

Associate Degree in Applied Business - Golf Complex Operations and Management

Golf Academy of America
01.2011 - 01.2013

Diploma in Hospitality Management - Hospitality Management

Taylor’s University
01.2008 - 01.2010

Completed SPM - undefined

Sri Kuala Lumpur Secondary School

Similar Profiles

CREATE PROFILE
Christopher Maria SoosaHead Of Golf, Membership & Marcom Dept.