Wong Ai Chen
Kulai,Johor,Malaysia
Overview
11
11
years of professional experience
Work History
Clerk
QIN LONG(M)SDN BHD
Johor City, Malaysia
02.2020 - 09.2022
- Auto count system
- Organized and maintained filing systems
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Performed data entry tasks to update customer accounts records.
Sales Supervisor
QIN LONG (M) SDN BHD
JOHOR, MALAYSIA
10.2016 - 08.2020
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
Salesperson
QIN LONG(M)SDN BHD
Johor City, Malaysia
04.2011 - 10.2016
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Collaborated with team members to develop effective sales plans.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Educated customers about products and services offered by the company.
Education
From 1 -
11-1999
Languages
English
Beginner
A1
Timeline
Clerk - QIN LONG(M)SDN BHD
02.2020 - 09.2022
Sales Supervisor - QIN LONG (M) SDN BHD
10.2016 - 08.2020
Salesperson - QIN LONG(M)SDN BHD
04.2011 - 10.2016
SMK KIDORUNG - From 1,