Summary
Overview
Work History
Skills
Software
Interests
Timeline
BusinessAnalyst
Christine Chong

Christine Chong

Service Industry.
Petaling Jaya

Summary

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.

Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering Number years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Ambitious Job Title with Number years of experience and passion for local Type industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

5
5
years of professional experience
6
6
Languages

Work History

F & B / Catering

REGAL PARK HOTEL
Kuala Lumpur
01.2022 - 08.2022
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Worked with qualified chef to diversify menu with new offerings.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food preparation, production and plating for quality control.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.

Lead Singer, Live Band

COBRA CLUB
Petaling Jaya
03.2020 - 03.2021

Assistant Manager

LOUNGE 2
Kuching
09.2014 - 12.2015
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored security to protect employees, customers and property.

Receptionist / CASHIER

RUBY HEALTH RECOVERY
KUCHING
06.2012 - 02.2013
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided callers with address, directions, company website and related information.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

OUTLET SALES REPRESENTATIVE

NOKIA
KUCHING
05.2010 - 01.2011
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Created plans and communicated deadlines to complete projects on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored company inventory to keep stock levels and databases updated.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Handled Number calls per day to address customer inquiries and concerns.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Worked with customers to understand needs and provide excellent service.

SALES ASSOCIATE

LOHAS EMPORIUM
KUCHING
09.2009 - 03.2010
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Skills

Photo editing software

undefined

Software

Microsoft Office, Keynote & PowerPoint Presentation

Interests

Singing, Dancing, The Arts, Different Cultures & Customs, Performing Arts, Music

Timeline

F & B / Catering

REGAL PARK HOTEL
01.2022 - 08.2022

Lead Singer, Live Band

COBRA CLUB
03.2020 - 03.2021

Assistant Manager

LOUNGE 2
09.2014 - 12.2015

Receptionist / CASHIER

RUBY HEALTH RECOVERY
06.2012 - 02.2013

OUTLET SALES REPRESENTATIVE

NOKIA
05.2010 - 01.2011

SALES ASSOCIATE

LOHAS EMPORIUM
09.2009 - 03.2010
Christine ChongService Industry.