Christina Koscriem Sious

1. Understand and evaluate existing Administrative & HR process and policies at both Head Quarter and all branches.

2. Monitor and administer the overall Administrative function of the group.

3. Improve, plan, develop and implement effective Administrative and HR policies and procedures so as to enhance efficiency and governance.

4. Further improve the company Organization Chart and handbook on operational procedures and limits of authorities of staff within the company and its group.

5. Streamline all Administrative tasks in all departments in our company and its group so as to maximize staff efficiency and productivity aiming at reducing administration and operational cost and overhead.

6. Ensure compliance of the group’s policies and systems by the various departments and branches.

7. Assist to plan, coordinate, monitor and implement set-up of new branches.

8. Manage the full spectrum of HR function of the group including:

- Manpower planning.

- Manpower recruitment including advertisements, interviews, candidate selection and new employee orientation.

- Analysing and implementation of staff training program.

- Management of staff performance including grievances, disciplinary matters (counselling, misconduct, show case, termination, warning letters and etc)

- Industrial relations and Employment Act.

- Bridge management and employee relation by addressing demand grievances or other issues.

- Handling all types of HR letters and correspondence.

- Efficient, accurate and timely payroll administration and all statutory requirements pertinent to EPF, SOCSO, income tax, HRDF.

- Timely submission and payment of PCB, EPF, SOCSO, business trading licence and etc.

- Verifying staff claims including overtime, medical, allowances, commission, incentives, reimbursement and etc.

- Monitoring and management of staff leave entitlement and leave application.

- Staff loan and advances.

- Maintaining accurate, complete and up-to-date staff records.

- Conducting exit interviews to identify reasons for employee termination.

- Application and renewal of foreign workers work permit including monitoring the expiry dates.

- Monitoring and management of staff time card system.

- Preparation of monthly HR reports including salary and expenditure summary.

- Maintaining the work structure by updating job requirement and job descriptions for all positions.

9. Further improve the design, coordinate, monitor and implement staff training program, new staff orientation module, staff confirmation and periodic staff performance, yearly bonus and salary adjustment review process and procedure.

10. Develop and implement SOP and system development for process efficiency.

11. Develop and implement 5S (sort, set in order, shine, standardize and sustain) to provide a methodology for organizing, cleaning, developing and sustaining a safe and productive work environment.

1. In charge of Marketing Department for New Zealand King Salmon & RH Academy for the Group of Companies
2. Overseeing and developing marketing campaigns. conducting research and analysing data to identify and define audiences. devising and presenting ideas and strategies. promotional activities.
3. Responsible for all marketing strategies and activities within the company. Oversees the marketing department and provides direction and feedback on major projects. Makes key decisions regarding product distribution, budgeting, branding, and sales.
4. Updating databases and using a customer relationship management (CRM) system and SPPSS.
5. Managing campaigns on social media and in charge of roadshow as per marketing plan.
6. Travel to west Malayisia ( at least 3 time a month) for New Zealand King Salmon marketing and promotion at 5 stars/7 stars hotel, selected grand supermarkets and target high end customers.
7. Liaise with the schools, government bodies, corporate sector and other target markets to promote RH Academy courses.
8. Preparing daily/ monthly marketing reports to be submitted for management review before the monthly meetings.
9. Prepare presentation and report on marketing for both Nez Zealand King Salamon and RH Academy products for monthly meetings and attend meetings at Head Quarter.

10. Collaborated with sales teams for higher revenue generation, employing data-driven marketing strategies.

11. Selected negotiated contracts with, and managed external vendors to ensure high-quality deliverables at cost-effective prices.

12. Established relationships with key industry influencers, resulting in increased exposure for the company''s products and service.

13. Leveraged social media platforms effectively to amplify brand reach and foster community engagement among followers.

14. Optimized search engine rankings with well-researched keyword strategies combined with compelling content creation.

15. Improved customer engagement with the creation of captivating content across multiple channels.

16. Developed a cohesive brand image through consistent messaging and visual elements in all marketing materials.

17. Launched successful email marketing campaigns that drove customer retention and acquisition rates upwards.

18. Revamped company''s reputation by skillfully addressing negative feedback through effective crisis management techniques.

9. Other duties and responsibilities as per instruction by top management.

1.Involved in job interview, performance appraisal, and domestic inquiries as a panel (whenever necessary).

2.Responsible for smooth and effective day-to day operation of the Admin section with the aim to provide cost effective and efficient support for the estate’s operation.

3. Sets priorities and procedures for accomplishing work, delegating responsibility as needed.

4.T o feedback Regional Office/ HQ by obtaining all relevant requirement from DM/EM/SPM to obtain all phases and aspects of estate works includes agricultural practices, FFB production, manpower, budgeting accounts, stores, office procedures (records, returns etc.) and management of cost of production and also, management of maintenance of building, vehicles, machinery and equipments.

5. Collects and compiles information then analyzes data and displays in an appropriate form for submission to Regional Office (RO)/HQ.

6. To coordinate with Estates on any new implementation or meetings as requested by company.7.Monitor, checking and verified all tasks and reports done by subordinates.
A. Checkroll & Payroll checking
B. Records- FFB, Manuring, Upkeep payments
C. Recruitment
D. Increment on wages
E. Leave records
F. Executive and Staff movement and Duties.
G. Duty roster
7. Update Regional Office ( Management )on the progress, any important matters affecting and relevant to new development of oil palm.
8. Sets priorities and procedures for accomplishing work, delegating responsibility as needed.
9. Involved in committee to discuss relevant issue, problem, provide feedback, advice and joint decision making for management’s input and decision.
10. Prepare and checking on claims from M.DM/EM/SPM/RM, storehand and lorry driver.
11. General office admin, service and maintenance.
12. Handle administrative works in accordance with HQ such as staff daily and aerobic attendance recording, leave application recording, goods requisition, service requisition, service order and etc.
13. General correspondence, filling of document & secretary related jobs.
14. Maintain good house keeping practice and ensure save work practices are adhered to in all controlled areas. i.e; Coordinator for OUM Class conducted in estate.
15. To perform any other duties or task as assigned in the interest of the Management from time to time.

1. General office admin, service and maintenance.
2. General correspondence, filling of document & secretary related jobs.
3. Documentation handling over & receive from Rejang Green associated companies, courier service & post office.
4.General company vehicles service, maintenance/upkeep and related jobs.
5. Receiving of good and posting into inventory system & Goods Received Notes.
6.Inventory level control & purchasing.
7. Monthly running stock cards and proceed with stock checking together with storekeeper.
8.Update creditors and debtors lists.
9. Prepare and checking on claims from M.Es, storehand and lorry driver.
10. Chasing of the Delivery Order and invoices from suppliers.
11. Logistics arrangement for incoming containers and outstation delivery.
12. Update of price list.
13. Prepare monthly sales performance report.
14. Follow up of RG's PO status and chasing of RG's DO from transporter or lorry driver.
15. handle administrative works in accordance with HQ such as staff daily and aerobic attendance recording, leave application recording, goods requisition, service requisition, service order and etc.
16. To perform any other duties or task as assigned in the interest of the Management from time to time.

1. Enhanced customer satisfaction, addressing and resolving client concerns promptly and professionally.

2. Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality standards.

3. Participated in monthly training on latest technology trends and products in industry.

4. Developed strategy to combat increased competitive presence within territory.

5. Led cross-functional teams in the successful completion of high-impact projects that delivered significant value to stakeholders.

6. Developed bottom-up forecasting plans for territory, addressing sales goal attainment.

7. Developed strong relationships with key industry partners to foster collaboration and drive business success.

8. Expanded market presence through targeted marketing campaigns and effective brand positioning efforts.

9. Established clear and competitive goals, growth roadmaps, and strategic business plans.

10. Maximized profitability by identifying cost-saving measures without sacrificing product or service quality.

11. Managed and organized internal communication to hold staff accountable to priorities.

12. Drove continuous improvement within the organization by establishing performance metrics and monitoring progress toward goals regularly.

13. Safeguarded business continuity and minimized risk by implementing robust risk management frameworks aligned with industry best practices.

14. Earned company exceptional ratings and testimonials from clients and industry organizations.

15. Consistently exceeded sales targets through diligent tracking of leads, systematic follow-up strategies, and excellent closing skills during negotiations.

16.Spearheaded process improvement initiatives that reduced redundancies and increased operational efficiency across departments.

17. Increased overall business growth by implementing strategic planning and executing sales initiatives.

1. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

2. Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

3. Described product and service details to customers to provide information on benefits and advantages.

4. Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

5. Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

6. Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.

7. Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

8. Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.

9. Streamlined communication channels for improved efficiency in handling customer concerns.

10. Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.

11. Developed working relationships with internal and external customers while assisting with account management duties.

12. Corresponded with delinquent customers to collect payments and make billing arrangements.

13. Persuaded customers to sign up for customer loyalty program to generate additional company revenue.

14. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

15. Exhibited high energy and professionalism when dealing with clients and staff.