Christina Koh
Bayan Lepas, Penang
Summary
Detail-oriented worker with strong decision-making and deadline management skills. Effective in assignment management and committed to continuous self-development for consistently exceeding expectations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Order Processing Executive
Foresight Asia Pacific
01.2025 - Current
- Process and manage customer orders from receipt to delivery, ensuring accuracy, timeliness, and compliance with company standards.
- Maintain and update order information in JobBOSS ERP system, ensuring data integrity, traceability, and accuracy for reporting and audits.
- Coordinate with internal teams (sales, warehouse, logistics, and finance) to resolve order discrepancies, stock shortages, and shipment delays.
- Monitor and track order status, proactively providing updates and support to customers to ensure smooth fulfillment.
- Generate and analyze daily/weekly reports on order volume, fulfillment rates, and exceptions to support management decisions.
- Support process improvement by identifying workflow gaps and recommending enhancements that improve efficiency and customer satisfaction.
Purchasing Officer
Escatec Electronics
07.2024 - 12.2024
- Confer with vendors to obtain product or service information such as price, availability and delivery schedule.
- Order, reschedule and cancel material based on requisitions and output.
- Compute and create purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintain procurement records such as items or services purchased, costs, delivery and inventories.
- Accept and process supply requests from staff, and placed orders per procedures.
- Optimize inventory levels through close monitoring of demand patterns and adjusting re-order points accordingly.
- Collaborate with internal departments to identify and manage demand for material and services.
- Reduce purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Continuously evaluate existing supply chain processes, identifying opportunities for improvement in both efficiency and cost effectiveness.
- Coordinate international shipments, ensuring compliance with customs regulations and minimizing shipment delays due to documentation errors.
Service Support Officer cum Customer Service Representative
WPG Holdings
04.2022 - 06.2024
- Process sales orders and manage purchase requisitions
- Monitor customers' demand e.g., planning based on forecast/ consumption, rescheduling of orders, and cancellations of orders
- Arrange shipments for customers and provide required documents
- Maximize customer engagement and satisfaction by delivering excellent customer service.
- Thrive in fast-paced environment with energy and enthusiasm.
- Resolve customer queries and problems using effective communication and provide step-by-step solutions.
- Engage with customers to better understand needs and deliver excellent service.
- Facilitate in processing rebates functions and programs
Real Estate Negotiator
IQI Realty
11.2020 - 02.2024
- Analyze market trends - sourcing and networking with potential clients
- Create and distribute promotional materials - conducting phone calls and online zoom meetings.
- Coordinate property closings, overseeing signing of documents and disbursement of funds.
- Create and maintain large client base by meeting needs and providing exceptional customer service.
- Promote property sales through adverts, open houses and participation in multiple listing services.
- Provide weekly feedback to sellers regarding all showings and marketing activities to build trust and transparency.
- Advise prospective clients on current market activities and desirable opportunities in neighbourhood.
- Act as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
Assistant Inbound Reservations
H.I.S. Travel Malaysia
05.2019 - 11.2020
- Managed reservations from customers directly or from different company branches
- Sourced and liaised with suppliers
- Managed and obtained contracts from hotels and suppliers
- Networked and cooperated with sales representatives
- Coordinated FIT and GIT customers, including corporate groups visit - performed checks on properties and establishments to ensure quality of products
- Ensured Customer Service provided is excellent with adequate follow-ups
- Assisted with dinner and entertainment bookings, Identifying customer preferences and providing solutions to match.
- Assisted customers with finding favourable rates for desired reservation dates, times and locations.
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
- Advised customers regarding flight enquiries, checking availability and confirming reservations.
- Assisted customers with confirmation of ground and air travel, hotel accommodations and recreational activities.
- Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
Education
Bachelor of Arts - English Language and Literature Studies, Psychology
Universiti Sains Malaysia, Malaysia
2019
Skills
- Knowledge in Oracle (ERP) & JobBOSS system
- Vigilant and alert
- Diligent & dependable
- Works well under pressure
- Self-disciplined
- Customer satisfaction focused
- Clear & effective communicator
- Quick learner & adaptable
- Able to work independently
- Conflict & Escalation management
- Teamwork and Collaboration
Languages
English
First language
Malay
Advanced
C1
Timeline
Order Processing Executive
Foresight Asia Pacific
01.2025 - Current
Purchasing Officer
Escatec Electronics
07.2024 - 12.2024
Service Support Officer cum Customer Service Representative
WPG Holdings
04.2022 - 06.2024
Real Estate Negotiator
IQI Realty
11.2020 - 02.2024
Assistant Inbound Reservations
H.I.S. Travel Malaysia
05.2019 - 11.2020
Bachelor of Arts - English Language and Literature Studies, Psychology
Universiti Sains Malaysia, Malaysia
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