CHRISTINA B
Rawang
Summary
Strategic Human Resources leader with over 23 years of experience across shared services, BPO, and corporate environments. Proven track record in aligning HR strategies with business objectives, building high-performing teams, and strengthening organizational culture. Strategic Human Resources Leader with a focus on aligning HR strategies with business objectives. Drives organisational growth by managing end-to-end HR operations and developing high-performing teams. Strengthens organisational culture through effective employee engagement and performance management initiatives.
Overview
19
19
years of professional experience
Work History
Head of Human Resources
FPT Software Malaysia Sdn Bhd
Kuala Lumpur
01.2022 - 12.2025
- Lead HR strategy and multi-functional operations, aligning initiatives with business goals to drive organizational growth and efficiency.
- Manage end-to-end HR operations, including talent management, payroll, HR administration, compliance, and stakeholder engagement.
- Handle complex employee relations and industrial relations (IR/ER) issues, including during a massive retrenchment cycle, without any legal issues.
- Maintain strong relationships with authorities such as JTK, JPP, and MyFuture, advising management on labor law compliance, internal regulations, and HR governance.
- Implemented performance management processes, including the first-ever PIP (Performance Improvement Plan) for underperforming employees, ensuring accountability and productivity.
- Developed clear KPIs for teams, including Business Development, to track performance and ensure targets are consistently achieved.
- Revamped the entire HR handbook and official letters, aligning formatting and content with IT industry standards.
- Build and develop high-performing teams; oversee workforce planning, recruitment, onboarding, and retention strategies.
- Drive employee engagement programs, fostering a positive culture of trust, transparency, and collaboration.
- Manage expatriate processes, including relocation, visas, onboarding, and cultural integration, ensuring smooth transitions and regulatory compliance.
- Successfully scaled the workforce from 200 to 410 in 2023 employees, hiring and onboarding talent aligned with business growth objectives.
Head of Human Resources
Skill Quotient
01.2020 - 04.2022
- Managed end-to-end HR operations, including internal recruitment, payroll, employee relations (IR/ER), and HR administration for the organization.
- Successfully scaled the workforce from 120 to 340 employees, hiring and onboarding talent aligned with business growth objectives.
- Developed and executed HR strategies, policies, and programs to enhance employee relations, engagement, and organizational culture.
- Trained managers on performance management, coaching, and disciplinary techniques, improving leadership effectiveness.
- Implemented employee benefits programs and ensured compliance with federal and state HR regulations.
- Reviewed payroll, benefits, and tax procedures, streamlining operations and aligning with best practices.
Human Resources Manager
Ecnet M Sdn Bhd
10.2018 - 01.2020
- Managed full HR operations and payroll for 200 employees using Infotech Cloud/Flex HRMS, ensuring accuracy and timely processing.
- Led recruitment, onboarding, training, and employee engagement initiatives, improving workforce competency and satisfaction.
- Oversaw expatriate administration for Malaysia region, including visas, work permits, and tax compliance.
- Served as the primary HR contact point for Malaysia, liaising with management and cross-functional teams to ensure smooth HR operations.
- Resolved complex employee relations issues and implemented HR policies, fostering a positive workplace culture.
- Conducted training sessions to enhance team knowledge, ensure regulatory compliance, and promote HR best practices
Regional HRIS Manager
Worley Parsons
Kuala Lumpur
03.2016 - 03.2018
- Led a 38-member HRIS team, supporting APAC, EMEA, and NAM regions, managing HRIS operations for 8,000+ employees across multiple time zones.
- Served as the only night-shift manager, overseeing the entire department and ensuring smooth HRIS operations around the clock.
- Ensured accurate payroll data transfer from SAP and GBS to ADP payroll systems, resolving system issues and guiding global teams on process improvements.
- Developed and documented comprehensive HRIS SOPs, optimizing regional processes and standardizing practices.
Regional Senior Human Resources Lead
Jobstreet.com Sdn Bhd
06.2010 - 12.2015
- Oversaw expatriate administration for Malaysia region, including visas, work permits, and tax compliance.
- Served as the primary HR contact point for Malaysia, liaising with management and cross-functional teams to ensure smooth HR operations.
- Resolved complex employee relations issues and implemented HR policies fostering a positive workplace culture.
HR Team Lead
Convergys
03.2007 - 06.2010
- Conducted training sessions to enhance team knowledge, ensure regulatory compliance, and promote HR best practices.
- Implemented internal training programs to upskill team members, enhance knowledge sharing, and strengthen operational efficiency.
Education
Business Administration - Business Administration
Taylors University
Malaysia12-1999
Skills
- Strategic HR Leadership
- Talent Management
- Employee Engagement
- Organizational Development
- HR Compliance and Risk Management
- Expatriate Management
- Leadership
- Excellent communication skills
- Employee satisfaction surveys
- Employment termination
- Employee contract negotiation
- Employee Engagement
- Employer branding
- Compliance management
- Performance management
- Payroll administration
- Human resources operations
- HR policies development
- Onboarding processes
- Salary negotiation
- Staff training and development
- Performance review systems
- Disciplinaries, grievances and tribunals
- Talent management
Accomplishments
- Best Employee Award, 2024
- FSOFT Excellence Award, 2024
- Best Department Award, 2023
- Best No MC Award, Convergys
- Best Regional Employee Award, Jobstreet
Languages
English
Bahasa
Websites, Portfolios and Profiles
www.linkedin.com/in/christina-b-1915b825
Timeline
Head of Human Resources
FPT Software Malaysia Sdn Bhd
01.2022 - 12.2025
Head of Human Resources
Skill Quotient
01.2020 - 04.2022
Human Resources Manager
Ecnet M Sdn Bhd
10.2018 - 01.2020
Regional HRIS Manager
Worley Parsons
03.2016 - 03.2018
Regional Senior Human Resources Lead
Jobstreet.com Sdn Bhd
06.2010 - 12.2015
HR Team Lead
Convergys
03.2007 - 06.2010
Business Administration - Business Administration
Taylors University