Christabel Jeevamalar Masilamah

. Preparing financial reports promptly.

. Prepare and issue Payroll, allowances, issue KWSP, PERKESO, and SIP payments

. Manage Petty Cash

. Issuing all types of letters related to employment.

. Manage the purchasing process to ensure all raw materials, office stationery and all materials related to production and daily operations are there at all times.

. Liaising with external parties such as customers, suppliers, auditors, tax agents, company secretary, bank, government organizations such as Jabatan Tenaga, Hrcorp, KWSP, PERKESO, Immigration, Customs, Puspakom, LHDN, etc

. Prepare and modify documents including correspondence, reports, drafts, memos and emails.

. Ensure all emails are replied to in a timely manner and resolve requests from customers/suppliers by assigning tasks to the relevant personnel.

. Track the relevant dates and place booking for lorry inspection and ensure all documentation for all company vehicles is renewed timely manner.

. Ensure workers are scheduled for Fomema Medical check-up in timely manner and Liaise with the Immigration department and also the Embassy related to foreign worker permit, passport and documentation.

. Review daily bank balances, daily cash flows and journal posting.

. Prepare and do submission of SST to the Customs in a timely manner.

. Oversee all the issuing of Deliver orders and Invoices and ensure it’s correctly issued.

. Send out monthly statements to customers.

. Train new staff on the job such in preparing invoices and Delivery orders, training on checking inventories and full job training.

. Prepare job procedures for each duty.

. Conduct Staff interviews and assist with appointments

. Prepare Payables, such as supplier payments, payment of utility bills and all other payments, including monthly income tax installments

. Track receivables, follow up with customers on payment.

. Prepare all documents for yearly license renewal.

. Ad-hoc support: Perform various analyses, research, and reports as needed by senior management.

• Provide end to end support on queries on HSBCnet system via phone and email
• Perform investigation and trouble shooting for customer pertaining to HSBCnet
• Responsible for assisting all customers with their questions about any with regards to HSBCnet system with the best of my ability, in a professional and courteous manner
• Within less than a year, was given task of handling email cases and tracking
• Will monitor calls and walk the floor in the absence of the Assistance Manager
• Referral person to the new staff with related to HSBCnet system and investigation
• Treasurer in the Event Management of the Department and was part of centre wide activities
• Sterling and Foreign Currency Accounts (SAFCA) Payments Operations Department Process Specialist –Reconciliations Team Nov 2009 – March 2010
• Resume to Process specialist task
• In charge of the Unclaimed balances Project
• Carry out full training for new staff to develop relevant knowledge and skills (trained 8 staffs in 2009 and 4 staffs in 2010)
• Monitor and prepare weekly reports for trainees
• Organised many events such as potlucks, birthday celebration, farewell parties and etc
• Acting Assistant Manager of Operation July 2009- Nov 2009
• Overlooking the Reconciliation Team which includes daily capacity and resource planning
• Scheduling of training plan
• Training staff on reconciliation queue
• In charge of the Unclaimed Balances Project
• Responsible for resolving customer complaints and feedback to staff
• Performing 10% check on completed reconciliation items
• Involved in weekly conference calls with business partner from the UK to improvise efficiency in daily operations
• Process Specialist –Reconciliations Team Nov 2008 – June 2009
• Perform investigation for SAFCA suspense accounts by enquiring each outstanding entry on all suspense accounts
• To reconcile the suspense account by tracking the beneficiary/benefactor of each transaction, identifying the cause of each debit/credit and proactive towards solving issues
• Daily matching of entries on all suspense accounts
• To work with internal departments for updates to resolve cases.
• To ensure all documentation related is updated every 3 days
• To ensure that the cases are resolved within the standard turnaround time
• Responsible for weekly presentation to Business Partner of progress of investigations and escalation of unsolved cases to higher management for further proceedings
• Carry out full training for new staff to develop relevant knowledge and skills – have trained 3 staffs for all the queue for the Fixed Term Team, 7 in other queues
• Monitor and prepare weekly reports for trainees.
• Was a SPARK for the NextGen
• Global Support Executive May 2007 –Nov 2008
• Relationship management of foreign currency accounts based in the UK
• In charge of Foreign Currency Account Opening, Fixed Term Deposit Opening, Account Closure, Multi Journal Transfers
• Monitor daily activity of customers’ accounts
• Liaise with Relationship Managers, branches and other departments to solve multiple queries through the telephone and via e-mail
• Support HSBC UK global market and maintain a high level of customer service under the agreed Service Level Agreement
• Specialization: Banking/Financial Services
• Role: Others
• Industry: Banking / Financial Services
• Monthly Salary: MYR 2537

• Job involving bookkeeping
• Accounting
• Auditing and
• Taxation accounts.
• Assisting in secretarial etc
• Specialization: Finance - Audit/Taxation
• Role: Auditing
• Industry: Accounting / Audit / Tax Services
• Monthly Salary: MYR 1200

• Trainee Adjuster - Industrial Training
• Gather information through survey on non-motor insurance claim such as fire, theft, flood and others convey the message that was gathered through updates and reports
• Specialization: Banking/Financial Services
• Role: Others
• Industry: Insurance
• Monthly Salary: MYR 1200