Proven leader with extensive experience in customer service and payment processing at Koshidaka Malaysia Sdn Bhd, adept at complaint resolution and staff training. Excels in teamwork and collaboration, enhancing customer retention by 30%. Skilled in adaptability and process improvement, consistently achieving and surpassing sales targets.
YPC International College in Collaboration with Liverpool John Moores University
Accounting and Finances – Award marks (54), CGPA 2.5
Curriculum
Pengajian AM, BM, Ekonomi, Pengajian Perniagaan - CGPA 2.5
MUET - Band 3
Curriculum
Customer Retention