Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Hi, I’m

Christabel Suparman

Fresh Graduate
Kuching,13

Summary

Proven leader with extensive experience in customer service and payment processing at Koshidaka Malaysia Sdn Bhd, adept at complaint resolution and staff training. Excels in teamwork and collaboration, enhancing customer retention by 30%. Skilled in adaptability and process improvement, consistently achieving and surpassing sales targets.

Overview

6
years of professional experience

Work History

Koshidaka Malaysia Sdn Bhd (Manekineko SV)

Senior Customer Service Agent
10.2022 - 05.2024

Job overview

  • Responsible on handling customer check-ins, bookings through whatsapp and phone calls, customer complaints (walk-ins, phone calls, whatsapp and google reviews), outlet cash flow (customer check-ins, inventories wastage, inventories purchases through , daily targets and monthly targets given.
  • Update on promotional products, prices or new products and brief with manager (also need to be alert as always posted in company's slack) then let junior CSAs know
  • In-charge on assigning tasks to be completed by junior CSAs daily or monthly.
  • In-charge of training new hires by teaching new hires on company policy, outlet procedures, SOPs (room cleaning, reception and kitchen)
  • In-charge of outlet completely when manager is not around
  • Do daily reports and monthly reports
  • Responsible on finding ways on how to attract more customer (discussion with manager) especially when there is no special occasions, festival etc that will decrease outlet sales, then teach junior CSAs in order increase sales daily and monthly.
  • Responsible on handling internal issues with teammates such as fighting, arguments, etc only to come to manager if not be able to handle (minimize toxic environments at workplace)

Everrise Departmental Store Sdn. Bhd. (HQ)

Payment Clerk
02.2019 - 05.2019

Job overview

  • Do cheque payments for supplier
  • Receive and do checking on invoices from outlets, statements of account from suppliers (needs to be tally)
  • Perform invoices and other documents filling
  • Involve in branches stock takes.
  • Engage with branches and suppliers

Everrise Padungan

EDP Clerk
10.2018 - 12.2018

Job overview

  • Place orders (Purchasing Orders)
  • Inform and Confirm Orders from Merchandiser, Sales Lady/Man and Suppliers.
  • Filing Tax Invoices, Delivery Orders, Promotion List (Weekly, Price Crush etc.), Feedback for Quantity Advice etc.
  • Call other branches to inquire about in-stock products
  • Restock shelves when needed to ensure optimum availability of product

Aeon Fantasy Sdn Bhd

Service Crew (Proxy) - Leader
02.2018 - 07.2018

Job overview

  • Cleaning the toys after been used by Kidzoona Customer
  • Cashier & Customer Service
  • Taking care and communicate with children
  • Fixing machine (only certain machine that does not require technician to fix it)
  • Stock take, report
  • Event and activities such as birthday party, visit kindergarten, every week activities; coloring, treasure hunt, dancing with Lala (mascot) and etc.
  • Store is entrusted to Proxy every time Store Head are not around.

Education

YPC International College (LJMU)
Kuala Lumpur, Malaysia

Diploma of Higher Education from Accounting And Finance
04.2001

University Overview

YPC International College in Collaboration with Liverpool John Moores University

Accounting and Finances – Award marks (54), CGPA 2.5

Curriculum

  • Member of Taekwondo Club
  • Elected Treasurer of Taekwondo Club

Sekolah Menengah Kebangsaan Green Road
Kuching, Sarawak, Malaysia

High School Diploma
04.2001

University Overview

Pengajian AM, BM, Ekonomi, Pengajian Perniagaan - CGPA 2.5

MUET - Band 3

  • Member of Volleyball Club
  • Member of Kebudayaan Club
  • Elected President of Kebudayaan Club (manage to lead and create performance for graduations of seniors)

Sekolah Menengah Kebangsaan Batu Kawa
Kuching, Sarawak, Malaysia

No Degree from Sijil Pendidikan Malaysia
04.2001

University Overview

  • Bahasa Melayu - B+
  • Bahasa Inggeris - B+
  • Pendidikan Moral - B+
  • Sejarah - C+
  • Mathematics - B
  • Additional Mathematics - D
  • Physics - C
  • Chemistry - C
  • Biology - D

Curriculum

  • Member of Tai Chi Club
  • Member of Taekwondo Club
  • Member of Kebudayaan Club
  • Member of Volleyball (manage to be school representative and won 2nd place)
  • School athlete (representing school in javelin, discus throw and shot put)

Skills

Customer Retention

Languages

Salako
Native language
Malay
Proficient
C2
English
Advanced
C1

Accomplishments

  • Supervised team of 5-8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved highest sales out of 12 outlets by exceeding the sales target daily and monthly with the help of manager and teammates.

Timeline

Senior Customer Service Agent

Koshidaka Malaysia Sdn Bhd (Manekineko SV)
10.2022 - 05.2024

Payment Clerk

Everrise Departmental Store Sdn. Bhd. (HQ)
02.2019 - 05.2019

EDP Clerk

Everrise Padungan
10.2018 - 12.2018

Service Crew (Proxy) - Leader

Aeon Fantasy Sdn Bhd
02.2018 - 07.2018

YPC International College (LJMU)

Diploma of Higher Education from Accounting And Finance
04.2001

Sekolah Menengah Kebangsaan Green Road

High School Diploma
04.2001

Sekolah Menengah Kebangsaan Batu Kawa

No Degree from Sijil Pendidikan Malaysia
04.2001
Christabel SuparmanFresh Graduate