Christabel Suparman

• Responsible on handling customer check-ins, bookings through whatsapp and phone calls, customer complaints (walk-ins, phone calls, whatsapp and google reviews), outlet cash flow (customer check-ins, inventories wastage, inventories purchases through , daily targets and monthly targets given.
• Update on promotional products, prices or new products and brief with manager (also need to be alert as always posted in company's slack) then let junior CSAs know
• In-charge on assigning tasks to be completed by junior CSAs daily or monthly.
• In-charge of training new hires by teaching new hires on company policy, outlet procedures, SOPs (room cleaning, reception and kitchen)
• In-charge of outlet completely when manager is not around
• Do daily reports and monthly reports
• Responsible on finding ways on how to attract more customer (discussion with manager) especially when there is no special occasions, festival etc that will decrease outlet sales, then teach junior CSAs in order increase sales daily and monthly.
• Responsible on handling internal issues with teammates such as fighting, arguments, etc only to come to manager if not be able to handle (minimize toxic environments at workplace)

• Do cheque payments for supplier
• Receive and do checking on invoices from outlets, statements of account from suppliers (needs to be tally)
• Perform invoices and other documents filling
• Involve in branches stock takes.
• Engage with branches and suppliers

• Place orders (Purchasing Orders)
• Inform and Confirm Orders from Merchandiser, Sales Lady/Man and Suppliers.
• Filing Tax Invoices, Delivery Orders, Promotion List (Weekly, Price Crush etc.), Feedback for Quantity Advice etc.
• Call other branches to inquire about in-stock products
• Restock shelves when needed to ensure optimum availability of product

• Cleaning the toys after been used by Kidzoona Customer
• Cashier & Customer Service
• Taking care and communicate with children
• Fixing machine (only certain machine that does not require technician to fix it)
• Stock take, report
• Event and activities such as birthday party, visit kindergarten, every week activities; coloring, treasure hunt, dancing with Lala (mascot) and etc.
• Store is entrusted to Proxy every time Store Head are not around.

YPC International College in Collaboration with Liverpool John Moores University

Accounting and Finances – Award marks (54), CGPA 2.5

Curriculum

• Member of Taekwondo Club
• Elected Treasurer of Taekwondo Club

Pengajian AM, BM, Ekonomi, Pengajian Perniagaan - CGPA 2.5

MUET - Band 3

• Member of Volleyball Club
• Member of Kebudayaan Club
• Elected President of Kebudayaan Club (manage to lead and create performance for graduations of seniors)

• Bahasa Melayu - B+
• Bahasa Inggeris - B+
• Pendidikan Moral - B+
• Sejarah - C+
• Mathematics - B
• Additional Mathematics - D
• Physics - C
• Chemistry - C
• Biology - D

Curriculum

• Member of Tai Chi Club
• Member of Taekwondo Club
• Member of Kebudayaan Club
• Member of Volleyball (manage to be school representative and won 2nd place)
• School athlete (representing school in javelin, discus throw and shot put)