CHRIS EDDY ADATUS ALOYSIUS
IT Technical And Software.
Papar,Sabah
Summary
Proven IT leader with a track record of enhancing system performance and user satisfaction at Telekom Technology Sdn Bhd. Expert in software installation and network troubleshooting, I've significantly reduced downtime and improved IT asset management. Skilled in help desk support and fostering team productivity, my approach consistently delivers impactful results. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Referral Contact:
Ahmad Zaini Bin Binsin
Section Network Operations Sabah
019-8305975
Nasiruddin Bin Nor
Section Network Operations Sabah
010-3573622
Overview
24
24
years of professional experience
Work History
IT Support Engineer
Telekom Technology Sdn Bhd
2022.03 - Current
- Mainly working for Outsourcing Service Desk and Nationwide Support and Services for Pos Malaysia Berhad project.
Actively involve in McDonalds, 7E, DIY, MYREN, BMMB, RHB and internal project in Telekom Technology Sdn Bhd.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
IT Team Lead
Pos Malaysia Berhad
2005.02 - 2022.02
- Championed IT best practices through effective communication, training sessions, and workshops for non-technical staff members.
- Consistently met project deadlines by utilizing resource allocation strategies that maximized team capacity without sacrificing quality or work-life balance.
- Optimized software performance with thorough code reviews and debugging techniques.
- Enhanced team productivity by implementing agile methodologies and streamlining project workflows.
- Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technician
CPT (Malaysia) Sdn Bhd
2003.01 - 2004.12
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Tested new software and hardware prior to deployment.
IT Technician
Perodua Engine Sdn Bhd
Rawang , Selangor
2001.01 - 2002.12
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Education
Diploma - Automation And Robotics Engineering
Polytechic Shah Alam
Shah Alam, Selangor, Malaysia 2001.04 -
Skills
Software Installation
Help Desk Support
Network Troubleshooting
Remote Desktop Support
IT Asset Management
Timeline
IT Support Engineer
Telekom Technology Sdn Bhd
2022.03 - Current
IT Team Lead
Pos Malaysia Berhad
2005.02 - 2022.02
IT Technician
CPT (Malaysia) Sdn Bhd
2003.01 - 2004.12
Diploma - Automation And Robotics Engineering
Polytechic Shah Alam
2001.04 -
IT Technician
Perodua Engine Sdn Bhd
2001.01 - 2002.12
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