Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Chris Padhman Ramachandran

Operation Director
Kuala Lumpur,14

Summary

With 30 years of managerial experience in the express and logistic industries, I take immense pride and commitment on achieving my company's vision and mission statements. Being one of the Founding team members for Ezyhaul was a great eye opener on how Technology can make Logistics more efficient. Starting from scratch until expanding to 4 countries within 3 years proves that with a Dream Team anything is possible. My biggest assets would be my leadership and negotiation skills. I believe in building a rapport with my staff regardless of rank or status. This has helped me greatly in fostering a strong foundation of mutual trust and respect amongst my staff. As a leader, I have learnt that it is my responsibility to make my team shine and in order to do so I must focus on their strengths and boost their confidence so that they can tackle their weaknesses. The psychology of being a great leader is actually a humbling experience as I have learnt that sometimes people just need an opportunity, some guidance and lots of belief in them. Managing the Operation, Sales, Procurement Team and dealing with Vendors was my greatest joy in the company as I was exposed to those entire departments in building my exposure in the business. My most valuable experiences were in Securiforce Sdn Bhd. Working with my entire team, I was quick to observe and decipher their strengths and weaknesses. Thus, just by creating a definite SOP (Standard Operation Procedure); monitoring staff's over-time, fuel usage and truck maintenance, I was able to increase the total sales from RM80,000 to RM200,000 in Penang. And within 9 months I was promoted to Melaka to restructure my next team. In Melaka I was able to increase the total sales again by improving the customer services and team spirit. I learnt the importance of cooperation and commitment in a company as work ethic was a major issue here. I'm a strong believer in the principle that 'The family that eats together, sticks together'; so I created a monthly luncheon as well as a celebration of staff's birthdays. I earned their trust and respect by being an understanding yet practical leader. Thus, all my changes were respected and adhered to. I even reassessed their job scopes and job descriptions in order for the company to gain profit in their strengths whilst the staff were aware of their weaknesses and were able to rectify them. By creating a benchmark and firmly standing by it, my team rose to the challenge and actually raised the bar of performance. Thus, my most memorable moment was when the Melaka branch was the first in Malaysia to receive ISO (International Organization for Standardization) for its quality management system and achieve the renowned TAPA certification. My varied experiences in the administrative and managing fields have taught me the importance of being independent as well as a team-player. I place a high value in integrity and self-esteem and I strongly believe in adhering to them.

Overview

32
32
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Operations Director

Ezyhaul Sdn Bhd
09.2018 - 03.2023
  • Managing Operation, Procurement and Sales teams
  • Cost control and budget (P&L)
  • Negotiate with vendors on buying rates to ensure competitive rates are offered to clients
  • Implement new products by working with CTO on expending Ezyhaul Platform
  • Support Sales Team on sales calls
  • Create SOP and Process Flow

Operation Manager

Ezyhaul Sdn Bhd
08.2016 - 01.2018
  • To build and set up rates for the whole of Peninsular Malaysia for online platform
  • Established relationships with transporters to join Ezyhaul platform as business partners
  • Set up and train a new and young operation team to support booking and back office
  • Crate SOP and process to support Online Platform
  • Build up sales to support business growth for the company
  • Create Customer Service department to support Sales and Operation team
  • Manage major clients @ DHL, Ceva, Schenker, Pos Malaysia, Coca Cola and many more
  • Set up process flow for Cross Boarder trucking with business partners

MARKETING MANAGER

Transocean Sdn Bhd
01.2015 - 07.2016
  • Company Overview: Penang
  • Set up new marketing and sales team to hit the console shipment, warehouse and haulage market, Air Freight and Sea Freight.
  • Research and strategize the business plan
  • Taught the sales team on how to identify the target market and strategize via soft skills

SENIOR OPERATION MANAGER

IPO Logistics Sdn Bhd
01.2013 - 01.2014
  • Company Overview: Kuala Lumpur
  • Worked with Secure Express (Berjaya Group) on strategizing the 7-Eleven deliveries throughout Malaysia
  • Manage Warehouse and implement WMS
  • Created SOP (Standard Operations Procedures) for the day-to-day delivery process including, routing and loading
  • Created the KPI (Key Performance Index) for all outsource transporters
  • Supervised the daily movement for IPO's main business which was transporting iron ore from Kuantan, Pahang to Port Klang, Selangor
  • Kuala Lumpur

Regional Operation Manager

Securiforce Sdn Bhd
01.2008 - 01.2012
  • Company Overview: Kuala Lumpur (HQ)
  • Strategized and ensured high security trucking service which was the main requirement of the company's major customers
  • Established SOP (Standard Operations Procedure) and TAPA (Transported Asset Protection Association) requirements to increase the efficiency and maintain cost control
  • Monitored entire Singapore cross boarder shipment inbound and outbound via Command Centre
  • Supervised and worked hand-in-hand with workshop and in-house mechanic to ensure trucks are road worthy during shipment assignments
  • Increased sales revenue from existing customers by improving service level
  • Created SOP (Standard Operations Procedure) on security movement
  • Responsible for branch's P&L
  • Kuala Lumpur (HQ)
  • Main Customers: Fairchild, Infineon, National Semiconductor, Vishay Sdn Bhd and ST Muar

BRANCH MANAGER

Inx Logistics Sdn Bhd
01.2007 - 01.2008
  • Company Overview: Penang: Previously known as: KWX (Ipoh)
  • Created brand awareness by ensuring excellent service levels, efficient communication and effective implementation of sales & marketing strategies in Penang
  • Penang: Previously known as: KWX (Ipoh)

BUSINESS DEVELOPMENT MANAGER

KWX Sdn Bhd
01.2006 - 01.2007
  • Company Overview: Ipoh
  • Spearheaded the operations department
  • Strategically organized business opportunities to strengthen the company's presence in Ipoh, Perak
  • Ipoh

(ADMINISTRATION, OPERATION & WAREHOUSE)

TC Speed Link Logistics
01.1995 - 01.2006
  • Company Overview: Ipoh
  • Created SOP (Standard Operations Procedure) for trucking and warehousing services
  • Managed all the operations as well as customer services matters
  • Ipoh
  • Main Customers: Dimarco, Jetex, Unisem, Medicompound & Camfil (M)

ACCOUNTS MANAGER (SALES & OPERATION)

United Parcel Service
01.1991 - 01.1994
  • Company Overview: Ipoh
  • Increased sales and services to all existing customers of UPS in Ipoh
  • Monitored and ensured the services provided by UPS subcontractors were in-line with the global service requirements
  • Ipoh
  • Main Customers: Unisem & Carsem (M)

Education

SPECIALIST DIPLOMA - APPLIED PSYCHOLOGY

Raffles College of Higher Education
01.2005 - 01.2006

SIJIL PEPERIKSAAN MALYSIA - undefined

Sekolah Menengah Vokasional
Ipoh, Perak
01.1987 - 01.1989

SIJIL RENDAH PEPERIKSAAN - undefined

Sekolah Menengah Anderson
Ipoh, Perak
01.1984 - 01.1986

Skills

Excel proficiency

Certification

TAPA (Transported Asset Protection Association)

Personal Information

  • Date of Birth: 09/19/71
  • Gender: Male
  • Nationality: Malaysian

Timeline

Operations Director

Ezyhaul Sdn Bhd
09.2018 - 03.2023

Operation Manager

Ezyhaul Sdn Bhd
08.2016 - 01.2018

MARKETING MANAGER

Transocean Sdn Bhd
01.2015 - 07.2016

SENIOR OPERATION MANAGER

IPO Logistics Sdn Bhd
01.2013 - 01.2014

Regional Operation Manager

Securiforce Sdn Bhd
01.2008 - 01.2012

BRANCH MANAGER

Inx Logistics Sdn Bhd
01.2007 - 01.2008

BUSINESS DEVELOPMENT MANAGER

KWX Sdn Bhd
01.2006 - 01.2007

SPECIALIST DIPLOMA - APPLIED PSYCHOLOGY

Raffles College of Higher Education
01.2005 - 01.2006

(ADMINISTRATION, OPERATION & WAREHOUSE)

TC Speed Link Logistics
01.1995 - 01.2006

ACCOUNTS MANAGER (SALES & OPERATION)

United Parcel Service
01.1991 - 01.1994

SIJIL PEPERIKSAAN MALYSIA - undefined

Sekolah Menengah Vokasional
01.1987 - 01.1989

SIJIL RENDAH PEPERIKSAAN - undefined

Sekolah Menengah Anderson
01.1984 - 01.1986
Chris Padhman RamachandranOperation Director