Chow Yoke Yoong (Nicole)
Kuala Lumpur
Summary
Business-minded Regional Sales Manager with expertise in network expansion. Offering more than 20 years of industry experience and a proven history of exceeding sales goals. Highly organized and adept at efficient delegation.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Regional Sales Manager
Arkema Coating Resins Malaysia Sdn Bhd
04.2023 - Current
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Assistant Regional Sales Manager
Arkema Coating Resins Malaysia Sdn Bhd
11.2017 - Current
- Supports Commercial Director to develop and map out the sales plan / strategies for Solvent based and water base resin business in assigned regions
- I am covering countries: Philippines, Vietnam (mainly Ho Chi Minh), Cambodia, ANZ and previously Indonesia
- Manage agents and distributors in the assigned territories
- Intensive cooperation and collaboration with sales force for growth and target achievements
- Managing sales budget and collectable
- Develop and established new products within customer base and team for certain applications and market requirements
- Identify and capitalize on new business opportunities to leverage with company strategy and target growth
- Innovate and develop new product with R&D and technical team in company based on market requirement and desired performance
- Involves in key account management: PPG Coatings in SEA region in terms of pricing and developments
- Actively engaging in Salesforce for all opportunities, samples and meetings updates.
Manager
DKSH Malaysia Sdn Bhd
10.2013 - Current
- Supports Business Line Manager to develop and map out the sales plan / strategies for Coating, Construction and Adhesive market segments
- I am covering the entire Malaysia market with designated customer base and strategic plan
- Managing sales budget and collectable
- Develop and established new products within customer base and team for certain applications and market requirement
- Identify and capitalize on new business opportunities to leverage with company strategy and target growth
- Work closely with technical department for testing, development and innovation projects with customers
- Involved intensively of new supplier rollout with in-depth market intelligence and consistency
- Organise and cooperation with supplier in strategise plan in growing the business
- I am the product champion for several suppliers with bigger role to manage their businesses in MY, coordinate and strategise market plan, stocks monitoring and expanding market coverage.
Assistant Product Manager
Worldwide Resin and Chemical Sdn Bhd
07.2013 - 09.2013
- We are serving most of the plastics compounder and masterbatches companies with various background and industries
- Supports GM to maintain and develop customer base and extend more coverage for new business opportunities
- I am covering the Klang Valley market with designated customer base and strategic plan as well as managing sales budget and collectable.
Senior Sales Executive
DKSH Malaysia Sdn Bhd
10.2011 - 12.2012
Sales & Marketing Engineer
Pacestar Industries (Selangor) Sdn Bhd
05.2006 - 09.2011
- Supports Departmental Manager to develop and map out the sales plan / strategies for Coating, Construction and Adhesive market segments
- I am covering the entire Malaysia market with designated customer base and strategic plan
- Managing sales budget and collectable
- Develop and established new products within customer base and team for certain applications and market requirement
- Identify and capitalize on new business opportunities to leverage with company strategy and target growth
- Work closely with technical department for testing, development and innovation projects with customers
- Involved intensively of new supplier rollout with in-depth market intelligence and consistency
- Organise and cooperation with supplier in strategise plan in growing the business
- I am the product champion for several suppliers with bigger role to manage their businesses in MY, coordinate and strategise market plan, stocks monitoring and expanding market coverage.
Techno Commercial Executive
Sime Coatings Sdn Bhd
08.2002 - 04.2006
- Supports Techno Commercial Manager to develop and maintain sales in coating customer
- Customer base mainly in coil coating and light industrial coating in designated areas
- Provide intensive technical supports for customer in both product development and product trial
- Manage collection and inventories between production and customer planning
- We work closely with technical department within the company for product solution, improvement and development
- Involved and cooperate with suppliers to innovate new products to offer to market.
Education
Bachelor's Degree - Business Studies/Administration/Management
Universiti Kebangsaan Malaysia
01.2002 -
STPM - Jurusan Sastera
Sekolah Aminuddin Baki
01.1998 - undefined
SPM - Jurusan Sastera
Sekolah Perempuan Pudu
01.1992 - 04.1996
Skills
Sales Leadership
Business development and planning
Sales initiatives and techniques
Customer Service
New Account Development
Project Management
Additional Information
I am a passionate and human person that motivate me to this level today. Strongly believe in consistency and persistency in our will and action will supersede the odds.
Personal Information
Date of Birth: 05/04/79
Languages
Bahasa Malaysia
Chinese
English
Japanese
Hiking and Jogging
i always believe of challenging myself more for every given task. For every hills and mountains, you will strike for even more on each one. during the destination and the peak, you will embrace all the hard work and tough journey and continues looking forward next.
Timeline
Regional Sales Manager
Arkema Coating Resins Malaysia Sdn Bhd
04.2023 - Current
Assistant Regional Sales Manager
Arkema Coating Resins Malaysia Sdn Bhd
11.2017 - Current
Manager
DKSH Malaysia Sdn Bhd
10.2013 - Current
Assistant Product Manager
Worldwide Resin and Chemical Sdn Bhd
07.2013 - 09.2013
Senior Sales Executive
DKSH Malaysia Sdn Bhd
10.2011 - 12.2012
Sales & Marketing Engineer
Pacestar Industries (Selangor) Sdn Bhd
05.2006 - 09.2011
Techno Commercial Executive
Sime Coatings Sdn Bhd
08.2002 - 04.2006
Bachelor's Degree - Business Studies/Administration/Management
Universiti Kebangsaan Malaysia
01.2002 -
STPM - Jurusan Sastera
Sekolah Aminuddin Baki
01.1998 - undefined
SPM - Jurusan Sastera
Sekolah Perempuan Pudu
01.1992 - 04.1996
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