Chow Xuan Yang

• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
• Implemented inventory management systems, reducing stock discrepancies and wastage.
• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives, and communication goals.
• Achieved results by working with staff to meet established targets.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
• Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
• Coordinated household cleaning service operations and managed client relations.
• Communicated repair needs to maintenance staff.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.

• Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.

Gained hands-on experience in various departments, providing a comprehensive understanding of hotel operations in various departments, also gaining practical experience in hospitality, learning about customer service, and understanding the inner workings of a hotel.