Chow Soon Meng - IT Engineer

Summary

With a wealth of experience in applying engineering principles to solve real-world problems and deliver impactful solutions, I bring strong analytical mindset and technical knowledge to improve operational efficiency. Throughout my career, I have consistently demonstrated effective team collaboration and a proven track record of project success. As a hardworking and passionate job seeker with strong organizational skills, I am eager to secure an Career Opportunities where I can contribute to the team's efforts in achieving company goals.

Overview

18

years of professional experience

Work History

IT Engineer

JIUZHOU TECHNOLOGIES INTERNATIONAL.INC

PASAY CITY, Philippines

08.2019 - 12.2024

Position: IT Engineer
JIUZHOU TECHNOLOGIES INTERNATIONAL.INC, PASAY CITY Philippines
Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
As a daily operations and maintenance personnel, my core responsibility is to manage the installation, configuration, maintenance, and troubleshooting of the company's daily office network, systems, and software. This ensures the stable and efficient operation of the company's IT systems, providing employees with a positive office experience.
Specific Tasks
Network Device Maintenance and Management
Configuration and Maintenance: Responsible for the configuration, management, and maintenance of company network devices (such as switches, routers, firewalls), ensuring smooth and stable network operation. This includes device initialization, parameter adjustment, firmware upgrades, and more.
Troubleshooting: Monitor the operational status of network devices, promptly identify and resolve network failures, such as network interruptions and excessive latency.
Performance Optimization: Based on the company's business needs, optimize network configuration to improve network performance and security, such as adjusting bandwidth allocation and optimizing routing strategies.
Project Participation: Participate in network upgrade and renovation projects, assess the feasibility of new equipment and conduct tests, and provide technical support for projects.
Server System Maintenance and Management
System Maintenance: Responsible for the installation, updating, and optimization of server operating systems, ensuring the safe and stable operation of servers. This includes operating system installation, patch updates, security hardening, and more.
Performance Monitoring: Regularly inspect servers and monitor various indicators such as CPU, memory, and disk space to promptly identify and resolve performance bottlenecks.
Troubleshooting: Promptly handle server failures to reduce system downtime, such as operating system crashes and hardware failures.
Performance Optimization: Optimize server performance to improve server operating efficiency, such as adjusting system parameters and optimizing database configuration.
Data Maintenance: Maintain and back up server data to ensure data security and reliability, preventing data loss or damage.
Procurement and Deployment: Participate in server procurement and deployment, assess the feasibility of new equipment and conduct tests, and provide recommendations for server selection.
Office Software Maintenance and Support
Installation and Configuration: Responsible for the installation, configuration, and updating of commonly used office software to meet the daily office needs of employees, such as the Office suite and email clients.
Technical Support: Resolve issues encountered by employees during the use of office software and provide technical support, such as software installation failures and functional abnormalities.
Optimization and Improvement: Optimize office software to improve software efficiency, such as adjusting software settings and providing usage training.
Desktop Computer Maintenance and Support
Hardware Maintenance: Responsible for the hardware maintenance of desktop computers, including computer cleaning, troubleshooting, and hardware replacement, ensuring the normal operation of computers.
Software Maintenance: Responsible for the software maintenance of desktop computers, including operating system installation, software installation, and driver updates, ensuring a good computer software environment.
Technical Support: Provide technical support for employees' desktop computers, and solve problems encountered by employees during computer use, such as computers that cannot be started and software that cannot be installed.
Procurement and Updates: Participate in the procurement and updating of desktop computers, assess the feasibility of new equipment and conduct tests, and provide recommendations for computer selection.

Senior Executive Technician

MJ Tech Sdn Bhd

Kuala Selangor, Selangor

03.2012 - 06.2018

-To carry out servicesing, repairing, maintenances, troubleshoot, testing, commissioning computer and equipment.
-Installed and maintained computer and machine operating systems hardware and software packages.
-Provided technical assistance and resources on a regular basis.
-Verified fresh hardware and software for compatibility with company systems.
-Upheld technology procedures in coordination with information technology teams.
Skill & Acknowledgements
-Extensive computer /machine installation and maintenance experience
-Strong familiarity with workstation setup and computer/machine hardware and software applications
-Excellent proficiency in software packages of major clients
-Exceptional skills in installing and maintaining hardware and network management.
-High troubleshooting and analytical abilities
-Superior network equipment troubleshooting abilities

IT Technician

LF World Trading

Kepong, 14

09.2006 - 02.2012

-Install, repair, test, commission and troubleshoot computer and machinery equipment.
-Liaise with sales department on services needs.
-Brief customer on the operation and maintenance of the equipment after successful commissioning.

Education

SMK SULAIMAN

BENTONG,PAHANG

04.2001 -

Skills

System Management: Proficient in the installation, configuration, and performance optimization of Windows systems, with strong troubleshooting skills to address system issues effectively

Network Management: Expert in network configuration, including switch setup and VLAN configuration Familiar with network protocols (such as TCP/IP, UDP) and skilled in configuring IPSEC/PPTP/L2TP VPN, security controls, wireless controllers, access point management

Server Management: Experienced in the deployment and regular maintenance of enterprise-level servers (eg, Dell R740), log analysis, hardware management, system configuration, and performance tuning to ensure efficient operation

Virtualization Technology: Familiar with VMware hosts, clusters, and the ESXi ecosystem, with hands-on experience in deploying and managing vCenter to efficiently handle virtualization resources and optimize performance

Troubleshooting: Capable of quickly diagnosing and resolving system, network, and hardware issues, ensuring the stable operation of IT systems

Timeline