Chow See Kit
Assistant Manager Operation & Reservation
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Dedicated Tourism/Hospitalities professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant manager/ manager position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Assistant Manager of Operations and Reservations
Luxury Tour Pte Ltd Singapore
10.2023 - Current
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Developed systems and procedures to improve operational quality and team efficiency.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Communicated with customers to assess satisfaction with products and services received.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Managed operation team, customer service team, reservation team (casting, sales, customer service operations efficiently)
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times. (examples outsource transport team)
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Maintained accurate records of all transactions (transport invoice)
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Front Office Duty Manager
Novotel | Mercure Singapore On Stevens
11.2021 - 10.2023
- Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
- Analyzed performance metrics regularly to identify areas for improvement within various aspects of departmental functioning.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Coordinated with events team to facilitate seamless execution of conferences, meetings, and weddings held at the hotel.
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Maintained effective communication between all hotel departments for optimal interdepartmental collaboration and overall operation efficiency.
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Account Officer
National Heritage Board
01.2022 - 08.2022
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Supported month-end closing activities by preparing accurate and comprehensive journal entries.
- Reconcile donations for all church and museum (daily) and perform journal entries.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month. (carpark rental, shop rental, donations, tickets sales, events)
- Audit cash flow for all museum
Front Office Account Officer (Non Gaming Audit)
Marina Bay Sands Pte Ltd
03.2017 - 02.2021
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Daily / Monthly reconciliation of all revenue from infogenesis (POS) and Opera system
- Ensured all hotel operation revenue are posted in general ledger journal
- Verified and ensured all foreign currencies and paid out are correctly issued and posted / verified signatory.
- Ensured receipt / voucher are accorded in numerical order and completed to avoid any misuse of the voucher by front office
- Ensured all rebates and miscellaneous voucher with valid reasons and acknowledged by supporting documents with authorized signatory.
Guest Service Executive
Marina Bay Sands Pte Ltd
12.2013 - 03.2017
- Assisted with luggage handling, valet services and concierge services.
- Developed strong relationships with local businesses to promote the hotel''s offerings, driving additional revenue from referrals.
- Organized group bookings efficiently by working closely with event planners or travel agents ensuring all special requests were met.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted in training new team members on company policies, procedures, and best practices in guest service delivery.
- Greeted guests upon arrival and offered assistance.
- Coordinated closely with other departments to address operational issues as they arose, ensuring minimal impact on guest experience.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Resolved guest complaints quickly and effectively, maintaining a high level of customer satisfaction.
- Collaborated with housekeeping staff to ensure clean and comfortable rooms for guests upon arrival.
- Provided exceptional concierge services assisting guests with transportation arrangements, dining reservations, and local attraction recommendations.
- Promoted hotel loyalty programs to guests through targeted marketing initiatives, resulting in increased sign-ups and repeat business.
- Provided guest assistance and recommendations for tourist attractions.
- Managed reservation system efficiently, ensuring availability of rooms for walk-in guests and minimizing overbooking incidents.
- Managed check-in and check-out procedures for guests.
- Recommended hotel services or amenities that guest may find useful.
- Handle cashiering activities including paid out, foreign currency exchange
Front Office Agent
First World Hotel, Genting Highland
09.2010 - 11.2013
- Achieved higher occupancy rates with proactive room inventory management.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Maintained transaction security by verifying payment cards against identification.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Performed wide-ranging administrative, financial and service-related functions.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Confidential Clerk
Genting Malaysia Berhad Surveillance Department
08.2009 - 08.2010
- Coordinated and scheduled meetings and appointments.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Education
Business Studies (Business Administration)
Certificate in Business Studies (BA)
Tunku Abdul Rahman College, Kampar 04.2001 -
High School Diploma -
Malaysia Examination Syndicate
Ave Maria Convent, Ipoh 04.2001 -
Skills
Desktops, Laptops, and Mobile Devices
Timeline
Assistant Manager of Operations and Reservations
Luxury Tour Pte Ltd Singapore
10.2023 - Current
Account Officer
National Heritage Board
01.2022 - 08.2022
Front Office Duty Manager
Novotel | Mercure Singapore On Stevens
11.2021 - 10.2023
Front Office Account Officer (Non Gaming Audit)
Marina Bay Sands Pte Ltd
03.2017 - 02.2021
Guest Service Executive
Marina Bay Sands Pte Ltd
12.2013 - 03.2017
Front Office Agent
First World Hotel, Genting Highland
09.2010 - 11.2013
Confidential Clerk
Genting Malaysia Berhad Surveillance Department
08.2009 - 08.2010
Business Studies (Business Administration)
Certificate in Business Studies (BA)
04.2001 -
High School Diploma -
Malaysia Examination Syndicate
04.2001 -
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