CHOO TEE TAI
BRANCH MANAGER
KUALA LUMPUR
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Enterprising person and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
1
1
Language
Work History
Branch Manager
Maybank
07.2023 - 12.2023
- Initiate business development activities with new customers and expanding business with existing customers
- Collaborate with other strategic business partners in developing and executing selling propositions
- Monitoring Newly and Old Classified Non Performing Loans(NCNPL)
- Handling and managing customer's complaints from customers
- Manage Branch Operation and Business Eg; CASA, Mortgage Loan, SME loan, Business Banking Loan, ASB, Life & General Insurance, Account Opening and Digitalization
- Responsible to lead whole branch with total 17 staffs and cultivate constant sales performance,productivity and operation
- Identified partnership opportunities and established favorable business connections.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Mortgage Team Manager
Maybank
03.2013 - 07.2023
- Escalating, mitigation and recommendation loan application to approval party
- Monitoring Newly Classified Non Performing Loans(NCNPL) and work closely with relevant parties on collection and recovery
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led 12 Mortgage Consultant with relations through effective communication, Sales, coaching, training, and development.
- Coordinated team collaboration to share ideas and build best practices.
- Build relationships with real estate agents, brokers, Developers and others referral partners to source business
- Source of SME Application as referral to SME Team
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Mortgage Consultant
Maybank
06.2010 - 03.2013
- Explained to borrowers different types of loans and credit options available and terms of services
- Marketed bank products to individuals and firms, promoting bank services meeting customers' needs
- Explained to customers different types of loans and credit options that were available, as well as terms of those services
- Conducted in-depth interviews with borrowers to determine financial goals and objectives, as well as their current income and assets for underwriting purposes
- Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Processed loan applications and monitored progress from start to finish.
Sales Engineer
Vector Infotech Sdn Bhd
06.2009 - 06.2010
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer needs and consulting with project managers.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Attended trade shows and seminars to promote products and network with industry contacts.
Education
Bachelor Of Science (B.S.) In Actuarial Science -
Universiti Tunku Abdul Rahman
Skills
Supervising Teamundefined
Personal Information
Date of Birth: 15/01/1986
Awards
- Oversea Study Tour, Tier 1, Year 2012 &2013
- 1st & 2nd runner up top 5 mortgage consultant for year 2011 and 2012
- Nationwide Top Team for Mortgage Consultant Islamic Financing ( Klang valley, PKP, JM) for year 2016 and 2017
Timeline
Branch Manager
Maybank
07.2023 - 12.2023
Mortgage Team Manager
Maybank
03.2013 - 07.2023
Mortgage Consultant
Maybank
06.2010 - 03.2013
Sales Engineer
Vector Infotech Sdn Bhd
06.2009 - 06.2010
Bachelor Of Science (B.S.) In Actuarial Science -
Universiti Tunku Abdul Rahman
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