CHOON POH CHONG
Service Engineer
PUCHONG
Summary
Dynamic Service Engineer with proven expertise at QES (Asia Pacific) Sdn.Bhd., excelling in technical troubleshooting and equipment maintenance. Enhanced customer satisfaction through prompt solutions and reduced downtime via proactive maintenance. Skilled in installation coordination and field service, ensuring optimal performance and reliability of machinery.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Service Engineer
LR Technology Sdn.Bhd
Subang Jaya, SELANGOR
09.2023 - Current
- Reviewed technical documentation to complete equipment maintenance and repair.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Service Engineer
QES (Asia Pacific) Sdn.Bhd.
01.1992 - 09.2022
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
High School Diploma -
ITJ
Kuala Lumpur, Malaysia 01.1988 - 01.1990
Skills
Technical support
Field service
Installation coordination
Equipment installation
Technical troubleshooting
Equipment maintenance and repair
Pump maintenance
Timeline
Service Engineer
LR Technology Sdn.Bhd
09.2023 - Current
Service Engineer
QES (Asia Pacific) Sdn.Bhd.
01.1992 - 09.2022
High School Diploma -
ITJ
01.1988 - 01.1990