Overview
Work History
Education
Skills
Number
Timeline
Generic

CHOO TUCK MING

COMPUTER SYSTEM
Ipoh, Perak,08

Overview

8
8
years of professional experience
11
11
years of post-secondary education
4
4
Languages

Work History

Quality Control Inspector

LKM PRECISION ENGINEERING
4 2011 - 4 2015
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Provided feedback to production team regarding product quality.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Monitored product quality at all stages of production process.

TECHNICAL SUPPORT OFFICER

HEWLETT PACKARD SERVICE CENTER IPOH
05.2015 - 04.2016
  • ONSITE WARRANTY SERVICES COVER WHOLE PERAK INCLUDED CAMERON HIGHLANDS
  • PARTS ORDERING FROM HQ AND COMPLETE TASK WITHOUT DELAYING TO ENSURE END USER ENJOY THE EFFIENCY EVEN WHEN THEY FACE WARRNTY PROBLEM
  • REPLACE MBD / SPAREPARTS AND REPAIR PRINTER
  • Provided comprehensive support for various software and hardware, enhancing overall user experience.

IT Support Engineer

SNS Network (M) Sdn Bhd
02.2016 - 01.2018
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.

SALES & COLLECTOR

EDUTEX TRADING SDN. BHD. (Malaysia)
02.2018 - 03.2019
  • MOTHLY OUTSTATION 2WEEKS TO SARAWAK PROVIDE SERVICES(CLEANING & MAINTAIN) TO CUSTOMER WHO PURCHASE SWISSPRO WATER FILTER FROM US
  • RECRUIT NEW CUSTOMER TO PURCHASE WATER FILTER AND COLLECT MONTHLY PAYMENT FROM REGULAR CUSTOMER

ASUS CONCEPT STOR SALES & TECHNICAL SUPPORT

BMSTAR TECHNOLOGY(HQ)
10.2020 - 06.2023
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

SEKOLAH RENDAH KEBANGSAAN CINA SAM CHAI
01.2000 - 04.2006

SEKOLAH MENENGAH KEBANGSAAN JALAN PASIR PUTEH
Ipoh, Perak, Malaysia
01.2007 - 04.2011

Skills

Reference selling

Number

01139319543

Timeline

ASUS CONCEPT STOR SALES & TECHNICAL SUPPORT

BMSTAR TECHNOLOGY(HQ)
10.2020 - 06.2023

SALES & COLLECTOR

EDUTEX TRADING SDN. BHD. (Malaysia)
02.2018 - 03.2019

IT Support Engineer

SNS Network (M) Sdn Bhd
02.2016 - 01.2018

TECHNICAL SUPPORT OFFICER

HEWLETT PACKARD SERVICE CENTER IPOH
05.2015 - 04.2016

SEKOLAH MENENGAH KEBANGSAAN JALAN PASIR PUTEH
01.2007 - 04.2011

SEKOLAH RENDAH KEBANGSAAN CINA SAM CHAI
01.2000 - 04.2006

Quality Control Inspector

LKM PRECISION ENGINEERING
4 2011 - 4 2015

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