CHOO TUCK MING
COMPUTER SYSTEM
Ipoh, Perak,08
Overview
8
8
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Quality Control Inspector
LKM PRECISION ENGINEERING
4 2011 - 4 2015
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Provided feedback to production team regarding product quality.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Monitored product quality at all stages of production process.
TECHNICAL SUPPORT OFFICER
HEWLETT PACKARD SERVICE CENTER IPOH
05.2015 - 04.2016
- ONSITE WARRANTY SERVICES COVER WHOLE PERAK INCLUDED CAMERON HIGHLANDS
- PARTS ORDERING FROM HQ AND COMPLETE TASK WITHOUT DELAYING TO ENSURE END USER ENJOY THE EFFIENCY EVEN WHEN THEY FACE WARRNTY PROBLEM
- REPLACE MBD / SPAREPARTS AND REPAIR PRINTER
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
IT Support Engineer
SNS Network (M) Sdn Bhd
02.2016 - 01.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
SALES & COLLECTOR
EDUTEX TRADING SDN. BHD. (Malaysia)
02.2018 - 03.2019
- MOTHLY OUTSTATION 2WEEKS TO SARAWAK PROVIDE SERVICES(CLEANING & MAINTAIN) TO CUSTOMER WHO PURCHASE SWISSPRO WATER FILTER FROM US
- RECRUIT NEW CUSTOMER TO PURCHASE WATER FILTER AND COLLECT MONTHLY PAYMENT FROM REGULAR CUSTOMER
ASUS CONCEPT STOR SALES & TECHNICAL SUPPORT
BMSTAR TECHNOLOGY(HQ)
10.2020 - 06.2023
- Helped streamline repair processes and update procedures for support action consistency.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
SEKOLAH RENDAH KEBANGSAAN CINA SAM CHAI
01.2000 - 04.2006
SEKOLAH MENENGAH KEBANGSAAN JALAN PASIR PUTEH
Ipoh, Perak, Malaysia 01.2007 - 04.2011
Skills
Reference selling
Problem-Solving
Sales Tracking
Parts Replacement
Maintenance and Repair Recordkeeping
Technical Support
Software Diagnostics
Number
01139319543
Timeline
ASUS CONCEPT STOR SALES & TECHNICAL SUPPORT
BMSTAR TECHNOLOGY(HQ)
10.2020 - 06.2023
SALES & COLLECTOR
EDUTEX TRADING SDN. BHD. (Malaysia)
02.2018 - 03.2019
IT Support Engineer
SNS Network (M) Sdn Bhd
02.2016 - 01.2018
TECHNICAL SUPPORT OFFICER
HEWLETT PACKARD SERVICE CENTER IPOH
05.2015 - 04.2016
SEKOLAH MENENGAH KEBANGSAAN JALAN PASIR PUTEH
01.2007 - 04.2011
SEKOLAH RENDAH KEBANGSAAN CINA SAM CHAI
01.2000 - 04.2006
Quality Control Inspector
LKM PRECISION ENGINEERING
4 2011 - 4 2015