CHOO KING NIAN
Software Quality Assurance Engineer ( Certified Tester Foundation Level)
Kuala Lumpur
Summary
In my current role as a Software QA Engineer with an experience in both manual and automated testing for web and API-based applications. Skilled in creating detailed test plans, writing and executing functional, regression, and integration test cases, and ensuring end-to-end product quality. Experienced with JIRA for defect tracking management tools, Swagger for API validation, SQL and Mongo db for database verification and backend testing.
Proficient in building and maintaining J Meter scripts to support performance and load testing efforts. Known for strong analytical skills, attention to detail, and effective collaboration within software development teams. Committed to improving test coverage, enhancing QA processes, and delivering high-quality, reliable software.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Software Quality Assurance Engineer ( Certified Tester Foundation Level)
Felix Digital Sdn Bhd
01.2022 - Current
- Performs hands on functional, integration and regression software testing on the software application, and document any glitches or bugs encountered.
- Run defect fix meetings with development team to track and update the progress of the defect fix.
- Responsible for logging using JIRA Ticketing system, tracking and reporting defects before UAT and Go-Live.
- Works closely with the internal team to improve test documentations (test plans, test strategies and test cases) and streamline process standard for the QA Team.
- Perform regression testing, Jmeter performance testing, and Swagger API testing.
- Design / maintain and build automated test scripts such like Jmeter tools.
- Identify, record, document thoroughly and track bugs.
- Perform thorough regression testing when bugs are resolved and monitor debugging process results.
- Coordinate with development team/project management team for smooth SIT/UAT
- Developed and executed comprehensive test plans to ensure software quality, enhancing product reliability and user satisfaction.
- Collaborated with cross-functional teams to identify and resolve defects, improving application performance and reducing downtime.
- Implemented automated testing frameworks, increasing testing efficiency and reducing manual effort in regression cycles.
- Conducted usability testing and gathered user feedback, contributing to product enhancements and improved user experience.
- Write Wiki or confluence documentation of the system product and also provide knowledge sharing to the team member.
- Mentored junior QA engineers, providing guidance on best practices and fostering a culture of continuous learning within the team.
- Coordinate with software developer & BA for the daily testing of my tickets.
Software Support Consultant
WoodWing Digital Services Sdn Bhd
01.2021 - 11.2021
- Provide 2nd level production support, handle problems and incidents, detail troubleshooting and manage change requests till closure.
- Own and track tickets within SLAs. Identify, resolve or manage the resolution of system issues.
- Communicate to Level our developer and partner teams keeping clients and management informed, and manage escalations accordingly.
- Providing software application support to our partner and customer.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front-end and back-end functionality of Wood Wing Studio and Digital Assets Management applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Establishing the root causes of application errors, and escalating serious concerns to the partner.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
- Docker on-premise application installation and Cloud based premise (AWS)
Application Support Engineer
Trilso Radiance Communication
09.2018 - 01.2021
- Experience in supporting contact center environments (On-premises or Cloud based).
- Application Installation, Configuration and deployment.
- Databases: MSSQL Query for data validation
- TCP/IP Networking.
- Knowledge and relevant experience in the following areas: SIP and RTP.
- SIP system components.
- Understanding of the SIP messages and responses.
- Experience supporting Historical and Realtime Reporting solutions.
- Experience of Genesys System product, configuration, reporting, GIR voice Recording and etc.
- Ability to work independently with good quality work habits.
- Providing front end support to clients and conducting System Integration Test or User Acceptance Testing.
- Delivered timely application support by troubleshooting technical issues, resulting in enhanced user satisfaction and system reliability.
- Developed and maintained documentation for support processes, ensuring knowledge transfer and consistent service delivery across the team.
- Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
- Updated technical documentation, product specifications, and technical training materials.
Application Engineer
Nt8 Integrated Solutions (M) Sdn. Bhd.
08.2016 - 08.2018
- As part of Engineer team my duties include :
- Development updates to reporting engine using In-house Software (Optimus Platform Interactive).
- Support releases develop in Optimus Platform Software Application using BSL Code.
- Assist in the refinement of software developing methodology used throughout the company.
- Performed testing, support, configuration and system deployment based on user requirement.
- Analyze, troubleshoot and solve problems in a timely and accurate manner.
- Produce automated test scripts and define environments to conduct test activities.
- Collaborated in the development of in-house development through a RESTful API.
- Accessing In house server using Linux scripting to track server data records.
- Supported software integration and implemented maintenance enhancements.
- Coordinated deployments of new software, feature updates and fixes.
Education
Bachelor's Degree - Computer Science/Information Technology
Asia Pacific University of Technology & Innovation (APU)
Malaysia01.2016
Skills
Functional and non Functional testing
Certification
ISTQB Certified Tester Foundation Level (CTFL)
Personal Information
- Age: 32
- Expected Salary: MYR 9,000
- Gender: Male
- Nationality: Malaysia
- Availability: Selangor, Kuala Lumpur, Perak
Preferred Work Location
- Selangor
- Kuala Lumpur
Timeline
Software Quality Assurance Engineer ( Certified Tester Foundation Level)
Felix Digital Sdn Bhd
01.2022 - Current
Software Support Consultant
WoodWing Digital Services Sdn Bhd
01.2021 - 11.2021
Application Support Engineer
Trilso Radiance Communication
09.2018 - 01.2021
Application Engineer
Nt8 Integrated Solutions (M) Sdn. Bhd.
08.2016 - 08.2018
Bachelor's Degree - Computer Science/Information Technology
Asia Pacific University of Technology & Innovation (APU)